How do governmental agencies embrace new technologies while maintaining essential accuracy and security? In a world where generals and their front-line soldiers are blogging and where even the US Army sets up a collaborative Wiki to seek input on military policy, old standards seem to be slipping away and new paradigms are hurtling into the fray. How can the government, including the DoD, walk in this cloud?

1. Walking in the Clouds with
Our Feet on the Ground
Knowledge Management
in the Government

2. Walking in the Clouds …
Presenter
Jo-Ann Hague
OD Analyst: Web-Based
Air Force Knowledge Now
FM Knowledge Management Support Team
Collaboration: Anytime … Anywhere 2

3. Walking in the Clouds Agenda
The Cloud – Defined
The President’s Cloud Mandate
KM in the Cloud – Defined
Government in the KM Cloud
The future of KM: Walking in the Clouds
with Our Feet on the Ground

4. The Cloud: What Is It?
Perspective: Technology
The Cloud Is …
Variable
Virtual
Collaboration: Anytime … Anywhere 4

5. The Cloud: What Is It?
Perspective: People
The Cloud Is …
Networked
Constantly Reshaping
Collaboration: Anytime … Anywhere 5

6. The Cloud: What Is It?
Perspective: Process
The Cloud Is …
Shaped
In the Moment
Collaboration: Anytime … Anywhere 6

7. So… What is Cloud Computing?
Computing resources that
can be accessed on demand …
like electricity from a utility
William Bulkeley
Wall Street Journal, 12 October 2009
Collaboration: Anytime … Anywhere 7

8. President’s Mandate
Collaboration: Anytime … Anywhere 8
http://www.WhiteHouse.gov

9. President’s Mandate
Collaboration: Anytime … Anywhere 9
http://www.recovery.gov/

10. President’s Mandate
Collaboration: Anytime … Anywhere 10
http://www.WhiteHouse.gov

11. The President’s Cloud
(Open Government) Goal
A Government
That Works

12. Gov 2.0 Summit 9-10 Sept 2009
Collaboration: Anytime … Anywhere 12
http://www.gov2summit.com/gov2009/

13. Apps.Gov (CIO Vivek Kundra)
Collaboration: Anytime … Anywhere 13
https://apps.gov/cloud/advantage/main/start_page.do

14. Apps for Democracy
Collaboration: Anytime … Anywhere 14
http://www.appsfordemocracy.org/

15. Government Futures
Government – Industry Collaboration
Collaboration: Anytime … Anywhere 15
http://www.governmentfutures.com/

16. What is KM

17. What is KM?
Original Definition
The capturing, organizing, and storing of
knowledge and experiences of individual
workers and groups within an
organization and making this information
available to others in the organization.
Air Force Policy Directive 33-3
Collaboration: Anytime … Anywhere 17

18. The DISA Dilemma
Defense Information Systems Agency
“It took seven months to ramp up for the war in
Iraq. Today, we haven't got seven days often to
prepare for whatever engagement.
We don't know what it's going to be — disaster
relief, humanitarian relief in the Swat Valley. Is it
Somali pirates?”
John Garing
DISA Director for Strategic Planning
Quoted in DefenseSystems: http://www.defensesystems.com/Articles/2009/09/02/DISAs-rebalancing-act.aspx
Collaboration: Anytime … Anywhere 18

19. The DISA Solution
Defense Information Systems Agency
The Clouds
Global Information Grid
!
Collaboration: Anytime … Anywhere 19

20. Walking in the Clouds
with Our Feet on the Ground
KM is walking in the clouds with
our feet traveling routes on the
ground.
Collaboration: Anytime … Anywhere 20

21. NASA in the KM Cloud
Collaboration: Anytime … Anywhere 21
http://www.nasa.gov/

22. NASA in the KM Cloud
Collaboration: Anytime … Anywhere 22
http://www.nasa.gov/

23. The Challenge: Cloud #fail
If you think the problems we create are bad,
Just wait until you see our solutions
Collaboration: Anytime … Anywhere 23
http://briandrake.wordpress.com/2009/10/14/government-2-0-fail/

24. Army/Defense Knowledge Online
Collaboration: Anytime … Anywhere 24
https://www.us.army.mil/

25. AKO - CompanyCommand
Collaboration: Anytime … Anywhere 25
http://companycommand.army.mil/

26. Joint Knowledge Online
Collaboration: Anytime … Anywhere 26
http://jko.cmil.org

27. Navy Knowledge Online
Collaboration: Anytime … Anywhere 27
https://wwwa.nko.navy.mil/portal/home

28. MarineNet
Collaboration: Anytime … Anywhere 28
https://www.marinenet.usmc.mil/MarineNet/default.aspx

29. Defense Connect Online (DCO)
Collaboration: Anytime … Anywhere 29
https://www.dco.dod.mil/

30. Air Force Portal
Collaboration: Anytime … Anywhere 30
https://www.my.af.mil

31. Air Force Knowledge Now
Collaboration: Anytime … Anywhere 31
https://afkm.wpafb.af.mil

32. FM Knowledge Management
Collaboration: Anytime … Anywhere 32
https://afkm.wpafb.af.mil/fmkm

33. Unique CoP Personalities from a Single Template
FM Combat Comptroller
Collaboration: Anytime … Anywhere 33

34. Unique CoP Personalities from a Single Template
FM Joint Deployment
Collaboration: Anytime … Anywhere 34

35. KM: MS SharePoint
Collaboration: Anytime … Anywhere 35

36. KM: MS SharePoint
Collaboration: Anytime … Anywhere 36

37. Into the Clouds …
WE HAVE SEEN THE FUTURE OF KM
IN THE CLOUD, AND IT IS …
Collaboration: Anytime … Anywhere 37

38. Visionary & Connected
Collaboration: Anytime … Anywhere
Government 2.0: Creating Transparency with KM 38
Nate Allen - National Defense University

39. Wiki-Enhanced (Intellipedia)
Wiki on Joint Worldwide Intelligence Communications System (JWICS)
JWICS is a system of interconnected
computer networks used by the U.S.
Department of Defense and the U.S.
Department of State to transmit classified
information. It is cleared up to Top
Secret. The JWICS is the DoD’s Top Secret
version of the Internet together with its
Secret counterpart, SIPRNet.
JWICS is used primarily within the
intelligence community, with SIPRNet and
NIPRNet comprising the overwhelming
bulk of usage within US DoD.
Collaboration: Anytime … Anywhere 39

40. Everywhere
Collaboration: Anytime … Anywhere 40

41. The President’s SAVE Award: 14 October Deadline
Timely
Collaboration: Anytime … Anywhere 41

42. Facebook Page of Admiral Mike Mullen…
Targeted
Collaboration: Anytime … Anywhere 42

43. Second Life (SL)
Three-Dimensional
MyBase in SL
Collaboration: Anytime … Anywhere 43

44. KM in the Cloud:
Get on Board
Atlantis Crew Tweets on Hubble
“The View Is Awesome”
Collaboration: Anytime … Anywhere 44

45. KM in the Cloud:
The View Is Awesome
That little speck … is the only image ever taken of a Space Shuttle and the
Hubble Space Telescope in front of the sun. - 13 May 2009
Collaboration: Anytime … Anywhere 45
http://laughingsquid.com/photo-of-space-shuttle-atlantis-hubble-space-telescope-transiting-the-sun/

46. Read … Join … Contribute … Walk in the Clouds …
CONTINUE THE KM JOURNEY
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47. Govloop – Social Networking
Collaboration: Anytime … Anywhere 47
http://www.govloop.com/

48. Federal KM Working Group
Collaboration: Anytime … Anywhere 48
http://KM.gov

49. Federal KM Working Group
Collaboration: Anytime … Anywhere 49
http://KM.gov

50. 10 Social Networking Sites to
Keep You in the Loop
Collaboration: Anytime … Anywhere 50
http://www.fcw.com/Articles/2009/09/14/social-networking-sites-keep-you-in-the-loop.aspx

51. Marines on Social Media Sites
Collaboration: Anytime … Anywhere 51
http://www.marines.mil/usmc/Pages/SocialMedia.aspx

52. FCW: Top 10 Agencies with
the Most Facebook Fans
1. White House
2. Marine Corps
3. Army
4. CDC
5. State Department
6. NASA
7. NASA JPL
8. Library of Congress
9. Air Force
10.EPA
Collaboration: Anytime … Anywhere 52
http://fcw.com/articles/2009/09/14/government-facebook-friends-list.aspx?s=fcwdaily_150909

53. Marines on Facebook
Collaboration: Anytime … Anywhere 53
http://www.facebook.com/marinecorps?ref=ts

54. Army on Facebook
Collaboration: Anytime … Anywhere 54
http://www.facebook.com/USarmy

55. Navy on Facebook
Collaboration: Anytime … Anywhere 55
http://www.facebook.com/NavyHealthcare? http://www.facebook.com/pages/Pearl-Harbor-HI/Commander-US-Pacific-Fleet/62418562969

56. Marines on Twitter
Collaboration: Anytime … Anywhere 56
http://twitter.com/usmc

57. Army on Twitter
Collaboration: Anytime … Anywhere 57
http://twitter.com/USArmy

58. Navy on Twitter
Collaboration: Anytime … Anywhere 58
http://twitter.com/NavyNews

59. Air Force on Twitter
Collaboration: Anytime … Anywhere 59
http://twitter.com/afpaa

60. Army on flickr
Collaboration: Anytime … Anywhere 60
http://www.flickr.com/photos/soldiersmediacenter

61. Air Force on YouTube
Collaboration: Anytime … Anywhere 61
http://www.youtube.com/user/AFBlueTube#play/all

62. Army on YouTube
Collaboration: Anytime … Anywhere 62
http://www.youtube.com/soldiersmediacenter

63. DoD’s TroopTube
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64. DoD’s TroopTube: One Source
Collaboration: Anytime … Anywhere 64
http://www.trooptube.tv

65. DoD Live – Blogging Platform
Collaboration: Anytime … Anywhere 65
http://www.dodlive.mil

66. DoD – KM Sites & Resources
Defense Connect Online
https://www.dco.dod.mil/
Joint Knowledge Online
http://jko.cmil.org [Public access via the internet]
http://jko.jfcom.mil [Unclassified access via the NIPRnet]
http://jko.jwfc.jfcom.smil.mil [Classified access via the SIPRnet]
Army Knowledge Online (AKO) / Defense Knowledge Online (DKO)
https://www.us.army.mil/
Navy Knowledge Online
https://wwwa.nko.navy.mil/portal/home
MarineNet
https://www.marinenet.usmc.mil/MarineNet/default.aspx
Air Force Portal
https://www.my.af.mil
Air Force Knowledge Now (AFKN)
https://afkm.wpafb.af.mil
Financial Management Knowledge Management (FM KM)
https://afkm.wpafb.af.mil/fmkm
Air Education and Training Command – Lessons Learned
http://www.au.af.mil/au/awc/awcgate/awc-lesn.htm#stratcorp
U.S. Army Combined Arms Center – Army Lessons Learned
http://usacac.army.mil/cac2/call/index.asp
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67. What is KM?
Dave Snowden + David Gurteen
The purpose of knowledge management is to provide support
for improved decision making and innovation throughout the
organization. This is achieved through the effective
management of human intuition and experience augmented
by the provision of information, processes and technology
together with training and mentoring programs.
Dave Snowden - Cognitive Edge
Why do I like this? It starts with the purpose: the business outcome that you wish to achieve. And then follows through with the "how.”
What is your KM project about? The reply should not take the form, “We are implementing COPs,” but, “Our aim is to improve innovation in R&D
through the use of COPs.” Start with the specific purpose and then the how … It’s the outcome that is important, not the how.
David Gurteen Knowledge-Letter: Issue 111 - September 2009
Collaboration: Anytime … Anywhere 67

68. KM Imperative: Now!
Future adversaries will continue to employ
new, readily available technologies in sinister
ways.
They will adapt and develop new
tactics, techniques and procedures as fast as
they can, imagine ways to gain any advantage
over us, to get inside our decision cycle.
Secretary of Defense Robert Gates
Army War College, 16 April 2009
Transcript: http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404
Collaboration: Anytime … Anywhere 68

69. KM Imperative: Now!
Information is power.
That’s absolutely the case on the battlefield today.
And, to stay ahead of our adversaries, we have
had to get better at sharing and coordinating
knowledge – in order to use it effectively.
Vice Chief of Staff – Army, General Peter W. Chiarelli
KM Conference, Washington D.C. – April 28, 2009
69

70. KM Imperative: Now!
The reality is that most game-changing
decisions are now made by the individual on
the ground.
And many of these decisions are required in
a matter of minutes or hours – not weeks or
months as was the case in past wars.
Vice Chief of Staff – Army, General Peter W. Chiarelli
KM Conference, Washington D.C. – April 28, 2009
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71. Online KM Dialogues & Resource
APQC’s KM Edge: Where the Best in KM Come Together
http://kmedge.org/
MIT Center for Collective Intelligence
http://scripts.mit.edu/~cci/HCI/index.php?title=Main_Page
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72. Additional KM Reading
The Strategic Corporal: Leadership in the Three-Block War
http://www.au.af.mil/au/awc/awcgate/usmc/strategic_corporal.htm
2009 Knowledge Management Conference Briefings
http://1105govinfoevents.com/EventDownloads.aspx?Event=KM09
2009 Cloud Computing Summit Briefings
http://1105govinfoevents.com/EventDownloads.aspx?Event=CLC09
Army Knowledge Management Principles
http://1105govinfoevents.com/KM/Conference/Neilson_AKM_Principles_25_JUN_2008[1].pdf
New Media and the Air Force
http://www.af.mil/shared/media/document/AFD-090406-036.pdf
White House: Technology
http://www.whitehouse.gov/issues/technology/
Secretary of Defense Robert Gates’ Speech at the Army War College – 16 Apr 2009
http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404
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73. Network with Me –
It’s the KM Thing To Do
Jo-Ann Hague
Financial Management Knowledge Management (FM KM)
Air Force Knowledge Now (AFKN)
Joann.Hague@wpafb.af.mil
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