This document provides an agenda and structure for a third workshop session to help third sector organizations develop ICT plans. The session will involve reviewing progress on steps 6 through 10 for developing an ICT strategy, sharing experiences, and signing off on progress. Participants will review draft ICT plans, demonstrate technologies, and discuss full cost of ownership factors. Time will be spent mapping available support for different costs. Participants will also review and make decisions about their organization's ICT strategy using a "four hats" model considering clients, funders, internal processes, and reflection/improvement.

1. Helping Third Sector Organisations Make Sense of ICT Session 3 Progress

2. Purpose of today Review Steps x to 10 To review progress To complete Steps x-x through group work Look at draft ICT plan outline/other people’s plans in draft To sign off progress chart Share group experience (Review options to write your plan) (further technology demonstrations/discussions)

3. Agenda Write your agenda in here

4. Workshop 3 - Structure eg 1 Presentation Optional - technical demonstrations 2.5 – 3 hours: Day or Evening Sharing experience net:gain Mentoring sessions – review progress with steps 6-10 Paired or group work - sharing/documenting learning outcomes for progress chart

5. Workshop 3: Structure eg 2 Presentation All Day or Evening drop in Open Day with core for everyone Sharing experience net:gain Mentoring sessions – review progress with steps 6-10 Paired or group work - sharing/documenting learning outcomes for progress chart

6. Workshop 3: Structure eg 3 Session 2 Jan group Day and Evening Session 1 Jan group Session 1 Feb/Mar group Session1 Apr/ May group Session 2 Feb/Mar group Session 3 Jan group Session 1 Jun/Jul group Session2 Apr/May group Session 3 Feb/Mar group Session 1 Sept group Session 2 Jun/Jul group Session3 Apr/May group Lunchtime: Hands-on demonstrations for all delegates from Sessions 1 & 2

7. Recap: Session 2 Potential Technology Discuss progress with Steps 6 and 7 FCO - Full Cost of Ownership factors

8. Update on membership Centre to add own update on Enrolments (eg incentives to refer others?) Membership offers Response to/usage of membership services so far Update on national progress From net:gain team Any update on national offers From net:gain team

9. Activity - Review Step 9 - Sources of support Who can help for each FCO factor? Activity to map help available

10. Review Step 10 Step 10 - Four Hats ride again! What decisions has your organisation made about ICT use?

11. Our ICT Strategy To …only use ICT for basic internal processes at an administrative level and to ensure all staff have level 2 training in Microsoft Office Applications OR…………..To implement ICT solutions at every level of our organisation Clients’ standpoint What role for ICT in: Making services better thro ICT? Delivery to and serving clients? Level of exposure of clients to our services via ICT means? How often would we review decisions? Funders’ and Stakeholders' standpoint What role for ICT in: reporting outputs, costs etc against funder criteria? Which element/% of ICT costs to claim? How often would aspects be reviewed? Internal processes standpoint Reflection & improvement standpoint What strategic ICT considerations on Staff Training? Policies? Performance improvement? Quality? Evaluation? Other? What role for ICT in: Supporting existing processes? Supporting new processes? As part of organisation infrastructure?

12. Writing your ICT strategy Toolkit A contains a word template Insert your 4 Hats map Discuss your priority goals Insert other charts/steps where useful Discuss your decisions

13. Has your view of ICT changed?

14. Funders Acknowledgements net:gain centres and mentors for their help with pathfinder work Original Sources Strategy Maps - Robert Kaplan and David Norton The Balanced Scorecard - Robert Kaplan and David Norton The Technology Trap - David Wilcox and Terry Grunwald Development consultants