The document provides guidance on establishing an effective volunteer program including planning, recruiting, onboarding, supporting, evaluating, and recognizing volunteers. It recommends defining volunteer needs and goals, creating position descriptions, developing a recruitment plan, interviewing candidates, matching volunteers to opportunities, orienting and training volunteers, collecting feedback, and making changes to continuously improve the program. It also offers tips for engaging volunteers online including having orientation plans and agreements, designing short-term opportunities, and continuing communication and support.