1. The document discusses the importance of ICT skills for care workers and older people to prevent social exclusion. Volunteers play a key role in overcoming isolation among the elderly. 2. Barriers to internet use among older people include lack of understanding, fears about security, lack of interest, inertia, and affordability. Potential enablers include awareness of internet benefits and critical moments that could trigger use. 3. Suggestions to overcome barriers include awareness raising, training, subsidies, and ongoing help. Younger age groups and those facing exclusion may be most open to encouragement. The document emphasizes empathy and person-centered care in volunteer roles.