Having clean rooms and a great location is no longer enough to set hotels apart from the masses. From initial booking to check-out, see what steps hotels can take to raise the bar on the guest experience. https://deloi.tt/2xS3Xky
Our release today, summarizing results from our survey with Canadian individual investors about financial advice and advisor compensation. Two detailed reports on our site offer detailed findings about advisor compensation, mutual fund purchase options and deferred sales charges and data concerning Canadian investors’ reliance on professional and digital advice services.
Modernizing compliance: Moving from value protection to value creationDeloitte United States
More than 580 professionals in compliance (21.4 percent), internal audit (35.6 percent), risk management (17.7 percent), C-suite roles outside of compliance (22.6 percent) and corporate board members (2.7 percent) participated in a Deloitte Dbriefs webcast, titled “Modernizing compliance: Moving from value protection to value creation,” on March 30, 2017. Poll respondents largely work in the financial services (45.7 percent) and consumer and industrial products (23.2 percent) industries. https://www2.deloitte.com/us/en/pages/dbriefs-webcasts/events/march/2017/dbriefs-modernizing-compliance-moving-from-value-protection-to-value-creation.html
Are you keeping up? As the underpinnings of IT shift, it’s never been more important for CIOs to anticipate the dramatic changes beginning to happen now.
To read and download our full Tech Trends report, visit: http://deloi.tt/2fm2vek
A study of senior Knowledge and Information Management professionals within the professional services sector by TFPL Recruitment and Sue Hill Recruitment highlighted the adoption of AI and digitisation in the sector, in addition to the continued importance of skills development, talent attraction and retention. Lee and Neil will look at how Knowledge and Information Management teams are transforming in what is arguably the most exciting time in the profession’s history.
A renewed focus on enhancing extended enterprise risk management (EERM) maturity has emerged in the last year amid increasing perceptions of dependence on third parties, although moving up the maturity curve has been slower than expected.
Having clean rooms and a great location is no longer enough to set hotels apart from the masses. From initial booking to check-out, see what steps hotels can take to raise the bar on the guest experience. https://deloi.tt/2xS3Xky
Our release today, summarizing results from our survey with Canadian individual investors about financial advice and advisor compensation. Two detailed reports on our site offer detailed findings about advisor compensation, mutual fund purchase options and deferred sales charges and data concerning Canadian investors’ reliance on professional and digital advice services.
Modernizing compliance: Moving from value protection to value creationDeloitte United States
More than 580 professionals in compliance (21.4 percent), internal audit (35.6 percent), risk management (17.7 percent), C-suite roles outside of compliance (22.6 percent) and corporate board members (2.7 percent) participated in a Deloitte Dbriefs webcast, titled “Modernizing compliance: Moving from value protection to value creation,” on March 30, 2017. Poll respondents largely work in the financial services (45.7 percent) and consumer and industrial products (23.2 percent) industries. https://www2.deloitte.com/us/en/pages/dbriefs-webcasts/events/march/2017/dbriefs-modernizing-compliance-moving-from-value-protection-to-value-creation.html
Are you keeping up? As the underpinnings of IT shift, it’s never been more important for CIOs to anticipate the dramatic changes beginning to happen now.
To read and download our full Tech Trends report, visit: http://deloi.tt/2fm2vek
A study of senior Knowledge and Information Management professionals within the professional services sector by TFPL Recruitment and Sue Hill Recruitment highlighted the adoption of AI and digitisation in the sector, in addition to the continued importance of skills development, talent attraction and retention. Lee and Neil will look at how Knowledge and Information Management teams are transforming in what is arguably the most exciting time in the profession’s history.
A renewed focus on enhancing extended enterprise risk management (EERM) maturity has emerged in the last year amid increasing perceptions of dependence on third parties, although moving up the maturity curve has been slower than expected.
Projecting Impact of Non-Traditional Data and Advanced Analytics on Delivery ...CGAP
In developing economies, low-income consumers do not have access to many financial products due to both a) suppliers’ lack of will and capability to develop products and business models appropriate to serving the bottom of the pyramid and b) a number of demand-side barriers involving price, consumer awareness, and product accessibility
Low-income consumers in developing countries are generating increasing volumes of non-traditional data on their behaviors and preferences, through their use of mobile phones, their physical and mobile payments and transactions, and their retail spending, and these data are being captured, structured, and stored by a variety of institutions and organizations
Financial services providers in developed and developing countries alike have begun to structure and analyze these non-traditional data on consumer behavior and preferences to lower delivery costs, expand customer awareness, and innovate on product design and service models
In order to assess the impact of leveraging non-traditional data and advanced analytics, we examined the way in which these applications might lower the cost structures of two financial products: microloans and microinsurance. We additionally assessed the potential for these applications to facilitate the development of new types of liquidity products tied to transactions accounts
To gain granular insights in the context of a particular market, we conducted our research in Tanzania, a country with low levels of financial services penetration but where mobile money usage is relatively high and where there are enough low-income focused financial products in the market to form the basis for our analysis
Our analysis suggests that NDAA could lower delivery costs by 15% to 30% for lending and insurance products, and facilitate the development of a low-cost credit line tied to a mobile wallet:
How the CFO Can be an Effective Partner to the CEO in Navigating the Pandemic...Tata Consultancy Services
The pandemic has accelerated digital finance transformation & automation. Read how CFO’s role in digital transformation can help in navigating economic storm
Looks at the different AI approaches and provides some practical categorisation and case studies. Then talks about the data fabric you need to put in place to improve model accuracy and deployment. Covers: supervised, unsupervised, machine learning, deep learning, RPA, etc. Finishes with how to create successful AI projects.
The Firstsource analytics solution helped the company uncover customer insights, apply them to improve their complaints handling process, and increase NPS.
In response to the bold and accelerating change in our Health Care industry, a cross-organization group of health care CSOs gathered together for a first-of-its-kind summit to define and align on current and future state health care opportunities and challenges and to co-design a shared vision for an annual health care CSO summit.
For the past seven years, the Global Chief Procurement Officer Survey has provided a global benchmark of the sentiment or procurement leaders and an insight into the key themes and challenges facing procurement, including market dynamics, value and collaboration, talent and leadership, and digital procurement. For more, visit http://deloi.tt/2Hce9V1.
Healthcare Payers are increasingly looking for advanced solutions to lower overall healthcare cost and provide a better patient experience. A payer that puts the customer at the center requires seamless integration across communication channels and functions, and a holistic view of the enterprise.
Join our panel of experts to explore surprising insights and opportunities focused on the next-generation client. This webinar will feature new research to help Asset Management firms attract and retain Next Gen clients. Join us for an in-depth look at myths and facts about how financial firms can connect with millennial investors by understanding their financial outlook, what’s important to them and how they like to communicate.
Tenured experts from Broadridge and Cogent will take a deep dive into the profile of the Affluent Millennial including:
- Product usage
- Risk tolerance
- Financial priorities
Process automation: What it means for the future of controllershipDeloitte United States
In a recent Deloitte Center for ControllershipTM poll of more than 1,700 finance, accounting and other professionals, 52.8 percent say their organizations plan digital controllership improvements—leveraging process automation, analytics and other technologies for financial and accounting processes—in the year ahead. Using finance and accounting robotic process automation (RPA) to increase efficiency and internal controls is the top priority for such efforts (34.7 percent). https://www2.deloitte.com/us/en/pages/about-deloitte/articles/press-releases/finance-accounting-robotic-process-automation-priority-for-digital-controllership-2018-deloitte
Over the past decade, a combination of new providers, technology, and capabilities have made global payroll administration a possibility – at least conceptually. The key stumbling block in this debate is the perceived need, on the one hand, for tailored services that are compliant with local regulations, and on the other hand standardization for cost reasons. So, where does that leave payroll?
The third edition of the BoardMatters Quarterly explores how big data and analytics emerge as game-changers for business. This edition also explores how we can tackle corruption, boosting internal control mechanisms.
Analyzing the College Experience: The Power of Dataaccenture
By unleashing the power of analytics, institutions align resources, systems and strategy to use data to drive decisions related to key areas such as enrollment, student success and academic performance.
The report is developed from the collection of quantitative data gathered during April and May 2016.
The data was collected via an online survey that was sent out to financial planners, mortgage brokers and accountants through a variety of channels. These included CoreData’s database of 12,000 financial planners, 5,000 mortgage brokers and 5,000 accountants, as well as Mentor Education’s database.
These efforts resulted in 540 valid responses from advisers, including 400 financial planners, 86 accountants and 54 mortgage brokers.
AI Use Expected to Increase in Risk and Compliance Efforts, But Few Have Ethi...Deloitte United States
According to a September 2019 Deloitte poll, nearly half of C-suite and other executives at organizations that use AI expect to increase its use for risk management and compliance efforts in the year ahead. Yet, few report that their organizations have an ethical framework in place for such AI use.
Accenture research reveals how transforming to a living business enables insurance companies to achieve sustainable growth through hyper-relevance. To learn more visit: https://www.accenture.com/us-en/insights/insurance/living-business
Projecting Impact of Non-Traditional Data and Advanced Analytics on Delivery ...CGAP
In developing economies, low-income consumers do not have access to many financial products due to both a) suppliers’ lack of will and capability to develop products and business models appropriate to serving the bottom of the pyramid and b) a number of demand-side barriers involving price, consumer awareness, and product accessibility
Low-income consumers in developing countries are generating increasing volumes of non-traditional data on their behaviors and preferences, through their use of mobile phones, their physical and mobile payments and transactions, and their retail spending, and these data are being captured, structured, and stored by a variety of institutions and organizations
Financial services providers in developed and developing countries alike have begun to structure and analyze these non-traditional data on consumer behavior and preferences to lower delivery costs, expand customer awareness, and innovate on product design and service models
In order to assess the impact of leveraging non-traditional data and advanced analytics, we examined the way in which these applications might lower the cost structures of two financial products: microloans and microinsurance. We additionally assessed the potential for these applications to facilitate the development of new types of liquidity products tied to transactions accounts
To gain granular insights in the context of a particular market, we conducted our research in Tanzania, a country with low levels of financial services penetration but where mobile money usage is relatively high and where there are enough low-income focused financial products in the market to form the basis for our analysis
Our analysis suggests that NDAA could lower delivery costs by 15% to 30% for lending and insurance products, and facilitate the development of a low-cost credit line tied to a mobile wallet:
How the CFO Can be an Effective Partner to the CEO in Navigating the Pandemic...Tata Consultancy Services
The pandemic has accelerated digital finance transformation & automation. Read how CFO’s role in digital transformation can help in navigating economic storm
Looks at the different AI approaches and provides some practical categorisation and case studies. Then talks about the data fabric you need to put in place to improve model accuracy and deployment. Covers: supervised, unsupervised, machine learning, deep learning, RPA, etc. Finishes with how to create successful AI projects.
The Firstsource analytics solution helped the company uncover customer insights, apply them to improve their complaints handling process, and increase NPS.
In response to the bold and accelerating change in our Health Care industry, a cross-organization group of health care CSOs gathered together for a first-of-its-kind summit to define and align on current and future state health care opportunities and challenges and to co-design a shared vision for an annual health care CSO summit.
For the past seven years, the Global Chief Procurement Officer Survey has provided a global benchmark of the sentiment or procurement leaders and an insight into the key themes and challenges facing procurement, including market dynamics, value and collaboration, talent and leadership, and digital procurement. For more, visit http://deloi.tt/2Hce9V1.
Healthcare Payers are increasingly looking for advanced solutions to lower overall healthcare cost and provide a better patient experience. A payer that puts the customer at the center requires seamless integration across communication channels and functions, and a holistic view of the enterprise.
Join our panel of experts to explore surprising insights and opportunities focused on the next-generation client. This webinar will feature new research to help Asset Management firms attract and retain Next Gen clients. Join us for an in-depth look at myths and facts about how financial firms can connect with millennial investors by understanding their financial outlook, what’s important to them and how they like to communicate.
Tenured experts from Broadridge and Cogent will take a deep dive into the profile of the Affluent Millennial including:
- Product usage
- Risk tolerance
- Financial priorities
Process automation: What it means for the future of controllershipDeloitte United States
In a recent Deloitte Center for ControllershipTM poll of more than 1,700 finance, accounting and other professionals, 52.8 percent say their organizations plan digital controllership improvements—leveraging process automation, analytics and other technologies for financial and accounting processes—in the year ahead. Using finance and accounting robotic process automation (RPA) to increase efficiency and internal controls is the top priority for such efforts (34.7 percent). https://www2.deloitte.com/us/en/pages/about-deloitte/articles/press-releases/finance-accounting-robotic-process-automation-priority-for-digital-controllership-2018-deloitte
Over the past decade, a combination of new providers, technology, and capabilities have made global payroll administration a possibility – at least conceptually. The key stumbling block in this debate is the perceived need, on the one hand, for tailored services that are compliant with local regulations, and on the other hand standardization for cost reasons. So, where does that leave payroll?
The third edition of the BoardMatters Quarterly explores how big data and analytics emerge as game-changers for business. This edition also explores how we can tackle corruption, boosting internal control mechanisms.
Analyzing the College Experience: The Power of Dataaccenture
By unleashing the power of analytics, institutions align resources, systems and strategy to use data to drive decisions related to key areas such as enrollment, student success and academic performance.
The report is developed from the collection of quantitative data gathered during April and May 2016.
The data was collected via an online survey that was sent out to financial planners, mortgage brokers and accountants through a variety of channels. These included CoreData’s database of 12,000 financial planners, 5,000 mortgage brokers and 5,000 accountants, as well as Mentor Education’s database.
These efforts resulted in 540 valid responses from advisers, including 400 financial planners, 86 accountants and 54 mortgage brokers.
AI Use Expected to Increase in Risk and Compliance Efforts, But Few Have Ethi...Deloitte United States
According to a September 2019 Deloitte poll, nearly half of C-suite and other executives at organizations that use AI expect to increase its use for risk management and compliance efforts in the year ahead. Yet, few report that their organizations have an ethical framework in place for such AI use.
Accenture research reveals how transforming to a living business enables insurance companies to achieve sustainable growth through hyper-relevance. To learn more visit: https://www.accenture.com/us-en/insights/insurance/living-business
This Time It's Personal: A human approach to profitable growth for insurersAccenture Insurance
Our research identifies that insurers can achieve profitable growth of 5 to 15 percent by taking a personalised approach to addressing customer needs. To convert the opportunity, insurers should follow our three-step path to value which, using data and analytics coupled with human insight techniques, creates and delivers hyper-personalised experiences that improve customer retention.
To meet customers’ needs and deliver profitable growth, insurers must embrace the potential of digital underwriting. Ninety percent are investing in the function, but are they making the right investments? This report proposes a practical plan to set underwriters on the path to digital transformation. It includes the attributes they need, how they can make better use of analytics, and new technologies worth considering.
Wealth Management: How Digital & Learning Algorithms Advance Holistic AdviceCognizant
Enhanced digital experiences, more revealing engagement analytics and deeper forms of artificial intelligence will deliver a clearer understanding of client context and facilitate more informed, hyper-personalized financial advice, our latest research reveals.
Study of Advisory Success defines what success means for advisors in today’s environment and highlights the most salient issues facing advisors. Pershing’s inaugural study found that the most successful advisors anticipate what will lead the next generation of advisors. This year’s study finds that successful advisors adapt to client communications and client expectations.
Analytics is a two-sided coin. While on one side, it uses
descriptive and predictive models to gain valuable knowledge from data, i.e. data analysis, on the other side, it provides insight to recommend action or guide decision making, i.e. communication
A new Accenture report identifies four key areas of focus for wealth and asset management firms to employ that are vital to attracting, engaging and retaining Generation D investors:
• Customer analytics.
• Self-directed tools.
• Community connections.
• Gamification.
Patient Loyalty: What it Takes to Earn Their Loyalty Sallie Burnett
Patient Loyalty Is Up for Grabs
Recent research showed consumers are just as likely to switch healthcare providers as hotels if they don’t get responsiveness and convenience. In fact, 61% would switch providers to get an appointment quickly. 52% would switch to get an appointment at a convenient location.
Those healthcare providers that develop strategies, capabilities and analytics to enable the key elements of a superior patient experience—speed to access, convenience, information transparency and personalized service— will be best positioned to outperform their peers.
This presentation gives you insight into the current healthcare marketplace and seven best practices for building patient loyalty.
Marketing is evolving rapidly in financial services. A new breed of marketer is needed, with a new and comprehensive agenda, leveraging digital technologies. Read more: https://www.accenture.com/ca-en/insights/financial-services/financial-services-living-marketing
Top 5 Consumer Expectations in the Insurance Industry - InvensisInvensis
Read what Consumers want from their Insurers (http://goo.gl/wJxHKE) and how outsourcing can help insurers to satisfy customers in the insurance industry. Top Five Consumer Expectations in the Insurance Industry which will help to keep insurance companies agile and efficient, and make them ready to meet the changing demands of their patrons.
Invensis Technologies (http://www.invensis.net) a leading IT BPO company with more than 14 years of experience, specializes in providing customer care, document process automation and IT services to insurance industries which helps insurance companies enable to leverage the new opportunities.
Please contact us at sales {at} invensis {dot} net OR Call us Now from US +1 (302)- 261-9036, UK +44 203 411 0183, AUS +61 3 8820 5183, IND +91 80 41155233 or browse (http://goo.gl/xmCoeO) for more details on our services.
Afinium.com Big Data Big Sales White Paper 2014 Afinium
Customer centricy drives sales, and real time data analytics allows creation of uniquely personalized buyer experiences to convert even casual browsers into loyal customers.
Change, innovate, explore and adjust. These will become the hallmarks of financial institutions that survive and thrive in today’s consumer-driven market. Digital Insight explored importance of an omni-channel offering in today's marketplace, why more engagement across all channels is critical, and how to get started on developing your own omni-channel strategy.
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For early adopters, open insurance offers new revenue streams, increased customer engagement and continued market relevance.
Learn more: https://www.accenture.com/us-en/insights/insurance/open-insurance
Accenture's report explains how natural language processing and machine learning makes extracting valuable insights from unstructured data fast. Read more. https://www.accenture.com/us-en/insights/digital/unlocking-value-unstructured-data
Open Insurance - Unlocking Ecosystem Opportunities For Tomorrow’s Insurance I...Accenture Insurance
For early adopters, open insurance offers new revenue streams, increased customer engagement and continued market relevance.
Learn more: https://www.accenture.com/us-en/insights/insurance/open-insurance
Accenture's report explains how creating effortless experiences are so simple and easy with our data-driven strategy framework to drive growth. Read more.
Whole-brain leadership prepares C-suites for the digital challenges ahead, ensuring seamless growth and high-value problem solving capabilities. Read more.
Wise Pivot is a strategy fit for the digital age that can help companies pursue new growth opportunities. Read more on how to choose your pivot wisely.
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Accenture's Applied Customer Engagement (ACE) is a proven approach to re-thinking and revitalizing contact center operations for the digital era. Read more.
ALIP customers Get More…more product launches, more out-of-the-box functionality and efficiency, more personalized digital capabilities, more delivery “know how”. Read more.
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Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
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Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
1. Voice of the Advisor
Executive Summary:
Growing life insurance through
the fusion of advice-based selling
models and digital
2. 2
A growing number of consumers are adopting
online channels to purchase or service their
life insurance or retirement products. However,
given the personal and advice-based nature
of these products, the advisor model remains
a critical component for insurers’ sales and
distribution plans—and will continue to play a
significant role in a digitally enabled future.
That said, the ground is shifting beneath life
insurers’ feet. In a survey of 300 financial
advisors in North America, Accenture uncovered
foundational changes to what customers—
and advisors—expect from their insurers. In
particular, the Accenture North American
Insurance Financial Advisors Study identified
six factors that are pressuring insurers to make
material changes to how they conduct business.
1. Digital is essential to advice—and insurers
are not providing sufficient digital support
for advisors
Accenture research reveals a disconnect
between strong demand for digital—from both
clients and advisors—and the tools that insurers
provide to their advisors. When asked which
types of digital tools, platforms or channels that
are requested by clients but not offered by their
firm, four capabilities came out on top:
• Financial planning, such as portfolio
monitoring, asset accumulation or goals-
based investing tools (52 percent)
• Portfolio management, such as asset allocation
and 360-degree account views (51 percent)
• Personal financial management, such as
budgeting tools and calculators (48 percent)
• Scenario analysis and testing, especially
retirement planning tools (45 percent)
We believe that robo-advice or digital advice-
based models will also become part of the
ecosystem of solutions that insurers need to
provide. This could take the shape of a hybrid
advice platform that combines digital and
advisor relationships, which can better support
evolving client expectations about how they
learn about and buy financial products.
2. Clients are better informed, more involved in
decision-making and seek more transparency
Ninety percent of survey respondents believe
clients are better informed today than they
were in the past. In addition, 43 percent of
less-tenured advisors (less than 10 years of
experience) and 52 percent of more-tenured
advisors (10 or more years’ experience) reported
an increase in demand for financial advice.
Advisors agree that this demand for financial
advice is due to a pull from the customer, rather
than a push from the industry. This demand
crossed demographic segments. It’s not only the
growing number of boomer retirees, but also
millennials with a strong interest in savings and
protection as they saw and felt the uncertainties
of the economic crisis from 2008 to 2010.
There is a clear opportunity for insurers to offer
an advisor-led experience that not only engages
customers but also satisfies their desire for
more transparency and enhanced knowledge.
3. Insurance agents are increasingly moving
to a holistic advice model—and those
with an equal focus on insurance and
investment products report higher Assets
Under Management (AUM)
Accenture research found that 58 percent of
advisors consider themselves planning- and
advice-focused. Importantly, advisors that
adopt a holistic approach—focusing on both
insurance and investment products—report the
highest levels of AUM. Additionally, demand for
advice is highest within the mass market and
mass affluent market, with greater demand for
insurance products as client wealth increases.
4. Performance management, customer
retention and digital tools are the primary
drivers of advisor satisfaction and loyalty
Advisors are generally satisfied with their current
careers and positions, but there is significant
disparity within and across firms—in some cases,
the gap was as large as 39 percentage points.
In particular, five key measures drive loyalty
and satisfaction:
3. 3
• Effective performance measurement
Providing clear and accurate performance
metrics has the greatest impact on advisors’
loyalty and satisfaction
• Performance-based incentives
While incentives matter, they must be
accompanied by clear and effective metrics
• Provision of digital tools
Every time the right tool is provided, employee
satisfaction increases
• Providing competitive technology and tools
Having a competitive advantage promotes
worker satisfaction
• Supporting heir retention efforts
Firms that focus on heir retention have higher
AUM, less customer churn, and a more loyal
and satisfied financial advisor workforce
5. Over $210 billion in AUM could be at risk of
leaving the industry through wealth transfer
The growing ranks of the baby boomers means
there are significant assets in play in the retirement
space. However, many insurers have not invested in
a broader relationship with their clients’ households
or families. If status quo persists, the industry stands
to lose its clients’ heirs—approximately 79 percent
of their client relationship value, and an estimated
$210 billion in AUM.
6. Women advisors are younger, more
connected with clients and reflect the
industry’s changing dynamics
Women are increasingly involved in influencing
their family’s retirement and savings decisions,
and are also changing the dynamics of the
advisor workforce.
Women advisors tend to be younger—77 percent
are under the age of 46, compared with 19
percent of men advisors. They may also be better
connected to their clients’ needs, with 96 percent
reporting their clients are more engaged in their
investments, compared with 87 percent of men.
They also place significantly greater importance
on the support and training provided by the
insurer when evaluating their likelihood of
staying with a firm.
Recommendations
To help insurers adjust to the shifting landscape,
Accenture recommends focusing on five
strategic priorities.
• Develop a financial planning-focused advisory
channel—one that takes a holistic approach
to helping clients meet their investment and
insurance needs, and empowers advisors to
deliver a solution-based client experience
• Provide more sophisticated planning and
monitoring digital tools for advisors and clients
• Deliver clear performance management and
robust customer retention programs, and
leverage digital tools to drive advisor
satisfaction and loyalty
• Establish go-to-market strategies to capture
heirs now, such as tools for self-directed
investors, providing advisors for heirs and
enabling family estate planning at scale
• Enable women financial advisors to focus on
client development, and provide appropriate
training, support and teaming structures to
help them succeed
An industry in transition
The Accenture North American Insurance
Financial Advisors Study confirms what many
have suspected: the life insurance industry is in
transition, and evolving to become more focused
on advice and planning.
Many insurers will find it advantageous to
partner with digital advisors to acquire or
integrate new capabilities, which can attract
younger investors and smaller accounts, as well
as help advisors better connect with clients’
children to foster heir retention. Above all, a shift
toward a holistic, advice-led model is critical—
and advisors and insurers who do not make the
shift are leaving money on the table.