This document discusses five pillars of modern e-commerce: flexibility, scalability, omnichannel, integrations, and customizations. It also covers popular payment methods, types of fraud to watch out for including transaction fraud and friendly fraud, and tips for implementing payment methods like prioritizing customer experience, understanding the parties involved, processing speed, safety, and choosing reliable providers.
Significant benefits of Using Multiple Payment Gateways?Paycron
Accepting payments and processing transactions can be difficult for all companies without payment gateways. Let’s dive into what is a payment gateway and how using multiple payment gateways can benefit the business with high revenue and constant growth.
The document discusses e-commerce, which is defined as the buying and selling of goods and services over the internet. It notes that e-commerce includes business-to-business, business-to-consumer, consumer-to-consumer, business-to-government, and government-to-government transactions. The benefits of e-commerce are listed as non-cash payments, improved sales, customer support, inventory management, improved communication and marketing, and 24/7 availability. However, disadvantages include security issues, need for scalable systems, ensuring data integrity, and lack of in-person interactions. Common business applications of e-commerce are also outlined.
This document provides an overview of e-commerce in India. It discusses key topics like the definition and history of e-commerce, how e-commerce works, benefits and disadvantages. It also analyzes different business models in e-commerce including marketplace and inventory models. Major e-commerce companies in India like Amazon, Flipkart, D-Mart and JioMart are discussed. The document also covers government regulations and policies around e-commerce in India.
All You Need to Know About Mobile Payment Gateways in 2023.pdfTechugo
A Mobile Payment Gateway allows users to authorize and process payments via mobile apps. It uses encryption and security protocols to protect transaction data. A gateway is a service that allows clients to connect with businesses in order to make financial transactions more convenient.
A mobile payment gateway is a technology that enables secure payment transactions using a mobile device, such as a smartphone or tablet. It acts as an intermediary between a merchant's website or mobile app and the customer's mobile wallet or bank account. To know more, visit the post.
AsiaPay is an online payment provider that serves merchants across Southeast Asia and China. It provides secure payment solutions using PCI-DSS compliant standards, which is the highest level of certification. In the Philippines, AsiaPay's PesoPay service is the first and only payment solution to achieve this level of compliance. AsiaPay offers online stores an eCommerce platform called eMalling that allows Filipino customers to shop online safely and make recurring payments using credit cards. eMalling uses open-source shopping cart technology that is widely used for online stores worldwide.
E-tailing refers to the selling of retail goods online. It allows companies to sell products to customers virtually without needing a physical storefront. E-tailing has grown significantly in recent years and enabled the development of software tools to help companies create online catalogs and manage the online sales process. Some benefits of e-tailing include reducing business costs and space needs while increasing accessibility of products to customers. However, e-tailing also lacks some of the experiential and sensory aspects of in-person shopping.
5 Things to Know About Retail Payments in 2015Nikki Baird
Apple Pay, NFC, mobile payments, digital wallets, EMV, payment security and fraud - retailers are being hit from all sides by a host of new challenges related to payments. Here are 5 things retailers - and the solution providers who serve them - need to know.
Significant benefits of Using Multiple Payment Gateways?Paycron
Accepting payments and processing transactions can be difficult for all companies without payment gateways. Let’s dive into what is a payment gateway and how using multiple payment gateways can benefit the business with high revenue and constant growth.
The document discusses e-commerce, which is defined as the buying and selling of goods and services over the internet. It notes that e-commerce includes business-to-business, business-to-consumer, consumer-to-consumer, business-to-government, and government-to-government transactions. The benefits of e-commerce are listed as non-cash payments, improved sales, customer support, inventory management, improved communication and marketing, and 24/7 availability. However, disadvantages include security issues, need for scalable systems, ensuring data integrity, and lack of in-person interactions. Common business applications of e-commerce are also outlined.
This document provides an overview of e-commerce in India. It discusses key topics like the definition and history of e-commerce, how e-commerce works, benefits and disadvantages. It also analyzes different business models in e-commerce including marketplace and inventory models. Major e-commerce companies in India like Amazon, Flipkart, D-Mart and JioMart are discussed. The document also covers government regulations and policies around e-commerce in India.
All You Need to Know About Mobile Payment Gateways in 2023.pdfTechugo
A Mobile Payment Gateway allows users to authorize and process payments via mobile apps. It uses encryption and security protocols to protect transaction data. A gateway is a service that allows clients to connect with businesses in order to make financial transactions more convenient.
A mobile payment gateway is a technology that enables secure payment transactions using a mobile device, such as a smartphone or tablet. It acts as an intermediary between a merchant's website or mobile app and the customer's mobile wallet or bank account. To know more, visit the post.
AsiaPay is an online payment provider that serves merchants across Southeast Asia and China. It provides secure payment solutions using PCI-DSS compliant standards, which is the highest level of certification. In the Philippines, AsiaPay's PesoPay service is the first and only payment solution to achieve this level of compliance. AsiaPay offers online stores an eCommerce platform called eMalling that allows Filipino customers to shop online safely and make recurring payments using credit cards. eMalling uses open-source shopping cart technology that is widely used for online stores worldwide.
E-tailing refers to the selling of retail goods online. It allows companies to sell products to customers virtually without needing a physical storefront. E-tailing has grown significantly in recent years and enabled the development of software tools to help companies create online catalogs and manage the online sales process. Some benefits of e-tailing include reducing business costs and space needs while increasing accessibility of products to customers. However, e-tailing also lacks some of the experiential and sensory aspects of in-person shopping.
5 Things to Know About Retail Payments in 2015Nikki Baird
Apple Pay, NFC, mobile payments, digital wallets, EMV, payment security and fraud - retailers are being hit from all sides by a host of new challenges related to payments. Here are 5 things retailers - and the solution providers who serve them - need to know.
20170107 Webwinkel Vakdagen presentatie ShoppingTomorrow expert groep finance...Floor Tuinstra
New e-commerce business models require integrated payments. Consumers expect seamless buying experiences supported by frictionless payments like one-click options. Mobile commerce is growing strongly, especially in-app purchases. Payment integration in ordering processes is also increasing, with apps combining ordering, payment, and delivery. New business models include contextual commerce based on location/preferences, social commerce using social media buy buttons, subscription commerce for recurring purchases, and opportunities from the internet of things connecting devices. Tips for checkout optimization include storing customer details to speed repeat purchases, supporting new checkout solutions, integrating payment options in other contexts, and testing checkout flows regularly.
Online marketplaces your ultimate key to success.pdfLaura Miller
Selling on online marketplaces opens massive business opportunities for online sellers. Read the blog to know all aspects of ecommerce marketplace platforms.
Credit card payment processing fees got you feeling like you are stuck in an endless loop? In today's competitive business landscape, a seamless and secure payment system is no longer a luxury - it's a necessity. Visit us at: https://webpays.com/best-credit-card-payment-companies.html
Summing it up, having a credit card merchant account is crucial for businesses in today's digital world. It allows seamless payment acceptance, expands customer reach, and boosts satisfaction. Visit us at:https://webpays.com/credit-card-merchant-account.html
Whether you are a retail store, restaurant, or e-commerce website, having a credit card merchant account opens doors to new opportunities and revenue streams. Visit us at: https://webpays.com/credit-card-merchant-account.html
The solution lies in a powerful tool – the credit card merchant account. Think of it as a bridge between your business and the world of electronic payments. Visit us at: https://webpays.com/credit-card-merchant-account.html
E-commerce involves the buying and selling of goods and services over electronic systems like the Internet. It draws on technologies such as mobile commerce, electronic funds transfer, and online transaction processing. There are several types of e-commerce including business-to-consumer (B2C), consumer-to-consumer (C2C), and business-to-business (B2B). E-commerce provides advantages like global reach, lower costs, and increased customer service but also poses limitations including security risks, high startup costs, and lack of skilled personnel.
Top 10 Features and Benefits of eCommerce Payment GatewayeMerchant Pro
You need a dedicated payment service provider for your company. An eCommerce Payment Gateway that ensures a complete payment processing solution is a necessity today.
This document provides an overview of payments for developers, including why payments are important, how different payment methods work, and how to integrate payments into applications. It discusses various monetization strategies and payment networks like credit cards, debit cards, and ACH transfers. The document also describes payment gateways versus payment providers, and how PayPal can help with its global payments platform and APIs that enable many monetization models and payment types, including its Express Checkout and Adaptive Payments solutions.
These things you must know about online payment solutions.Riya Sen
Every company has different long-term and short-term requirements. Choosing the correct
online payment system to meet your specific requirements can be difficult at times. Many
online payment solution providers are currently developing (or have previously developed)
specific solutions to assist businesses with online payment processing
The document discusses e-commerce, defining it as buying and selling goods and services online. It notes the four types of e-commerce transactions: business to business, business to customer, customer to customer, and customer to business. The key advantages of e-commerce are listed as cost efficiency, convenience, 24/7 accessibility, and reduced time and effort for both customers and businesses. However, the document also outlines disadvantages such as security risks, dependence on technology, increased competition, potential customer service issues, lack of physical interaction with customers, and shipping and handling challenges.
The document discusses the key infrastructure decisions for e-commerce businesses, including marketing, facilities, customer service, information technology, and fulfillment. Specifically, it notes that marketing is very important to succeed, facilities can start small and grow over time, customer service can be handled in-house or outsourced, choosing an e-commerce platform is a major decision, and fulfillment options include drop shipping or outsourcing. The document provides advice on flexibly designing office space and weighing the pros and cons of in-house versus outsourced solutions.
The document provides 9 tips for ensuring the success of a multi-store retail business. The first tip is to design centralized standard operating procedures to streamline operations and provide customers a seamless experience across stores. Automating inventory tracking using an order management system allows accurate tracking of stock levels across locations. Selling products through both online and offline channels via an omni-channel approach can help capitalize on multiple sales platforms. Performance tracking of all stores is important to identify risks and make informed business decisions. An all-in-one retail management system integrated with POS, ERP, and other functions can help manage the entire business from a single platform.
Choose The Best Payment Gateway For Your Business in 2024ITIO Innovex
The world of payment gateway development can feel confusing, leaving you unsure where to turn. Visit us at: https://itio.in/services/payment-gateway-development
The document discusses the e-commerce market in India and strategies for small online retailers to succeed. It notes that a few major players like Flipkart, OLX, and Snapdeal dominate the online retail market. This creates enormous competition for small retailers to attract customers. However, small retailers can prosper by adopting innovative strategies like building their brand through aggressive initial marketing, making their site easy to use, and establishing credibility by exceeding customer expectations. The document also proposes an "umbrella website" business model that allows multiple small retailers to sell through one platform.
Why the Right Merchant Account is Vital to Business GrowthInsideUp
This document provides information on setting up a merchant account to accept credit and debit card payments for a business. It discusses the advantages and disadvantages of accepting card payments, types of merchant accounts, factors considered in applications, fees involved, and tips for choosing a provider and maintaining the account in good standing. Example merchant account providers are also compared.
This document provides an overview of key customer relationship management (CRM) concepts and the evolution of CRM systems. It discusses concepts like upselling, cross-selling, call routing, call scripting, personalization, and customer service support. It then outlines the history of CRM from the early use of paper records to modern cloud-based CRM solutions that incorporate automation, AI, and analytics. The document also discusses measuring and building customer loyalty through metrics like satisfaction levels, churn rate, lifetime value, and repeat purchase rates. Overall, the document serves as a high-level introduction to CRM strategies and technologies.
This document discusses high risk merchant accounts and the benefits they provide. It notes that high risk merchants, such as those in gambling, airlines, software, and auctions, have difficulty obtaining standard merchant accounts due to the risky nature of their business. High risk merchant accounts provide credibility, one-stop payment solutions, speedy processing, smoother operations, 24/7 customer support, and high levels of privacy and security. The document also discusses prepaid card rewards programs that allow merchants to offer incentives to customers who pay with virtual cards, as well as custom prepaid card programs and merchant account management services.
20170107 Webwinkel Vakdagen presentatie ShoppingTomorrow expert groep finance...Floor Tuinstra
New e-commerce business models require integrated payments. Consumers expect seamless buying experiences supported by frictionless payments like one-click options. Mobile commerce is growing strongly, especially in-app purchases. Payment integration in ordering processes is also increasing, with apps combining ordering, payment, and delivery. New business models include contextual commerce based on location/preferences, social commerce using social media buy buttons, subscription commerce for recurring purchases, and opportunities from the internet of things connecting devices. Tips for checkout optimization include storing customer details to speed repeat purchases, supporting new checkout solutions, integrating payment options in other contexts, and testing checkout flows regularly.
Online marketplaces your ultimate key to success.pdfLaura Miller
Selling on online marketplaces opens massive business opportunities for online sellers. Read the blog to know all aspects of ecommerce marketplace platforms.
Credit card payment processing fees got you feeling like you are stuck in an endless loop? In today's competitive business landscape, a seamless and secure payment system is no longer a luxury - it's a necessity. Visit us at: https://webpays.com/best-credit-card-payment-companies.html
Summing it up, having a credit card merchant account is crucial for businesses in today's digital world. It allows seamless payment acceptance, expands customer reach, and boosts satisfaction. Visit us at:https://webpays.com/credit-card-merchant-account.html
Whether you are a retail store, restaurant, or e-commerce website, having a credit card merchant account opens doors to new opportunities and revenue streams. Visit us at: https://webpays.com/credit-card-merchant-account.html
The solution lies in a powerful tool – the credit card merchant account. Think of it as a bridge between your business and the world of electronic payments. Visit us at: https://webpays.com/credit-card-merchant-account.html
E-commerce involves the buying and selling of goods and services over electronic systems like the Internet. It draws on technologies such as mobile commerce, electronic funds transfer, and online transaction processing. There are several types of e-commerce including business-to-consumer (B2C), consumer-to-consumer (C2C), and business-to-business (B2B). E-commerce provides advantages like global reach, lower costs, and increased customer service but also poses limitations including security risks, high startup costs, and lack of skilled personnel.
Top 10 Features and Benefits of eCommerce Payment GatewayeMerchant Pro
You need a dedicated payment service provider for your company. An eCommerce Payment Gateway that ensures a complete payment processing solution is a necessity today.
This document provides an overview of payments for developers, including why payments are important, how different payment methods work, and how to integrate payments into applications. It discusses various monetization strategies and payment networks like credit cards, debit cards, and ACH transfers. The document also describes payment gateways versus payment providers, and how PayPal can help with its global payments platform and APIs that enable many monetization models and payment types, including its Express Checkout and Adaptive Payments solutions.
These things you must know about online payment solutions.Riya Sen
Every company has different long-term and short-term requirements. Choosing the correct
online payment system to meet your specific requirements can be difficult at times. Many
online payment solution providers are currently developing (or have previously developed)
specific solutions to assist businesses with online payment processing
The document discusses e-commerce, defining it as buying and selling goods and services online. It notes the four types of e-commerce transactions: business to business, business to customer, customer to customer, and customer to business. The key advantages of e-commerce are listed as cost efficiency, convenience, 24/7 accessibility, and reduced time and effort for both customers and businesses. However, the document also outlines disadvantages such as security risks, dependence on technology, increased competition, potential customer service issues, lack of physical interaction with customers, and shipping and handling challenges.
The document discusses the key infrastructure decisions for e-commerce businesses, including marketing, facilities, customer service, information technology, and fulfillment. Specifically, it notes that marketing is very important to succeed, facilities can start small and grow over time, customer service can be handled in-house or outsourced, choosing an e-commerce platform is a major decision, and fulfillment options include drop shipping or outsourcing. The document provides advice on flexibly designing office space and weighing the pros and cons of in-house versus outsourced solutions.
The document provides 9 tips for ensuring the success of a multi-store retail business. The first tip is to design centralized standard operating procedures to streamline operations and provide customers a seamless experience across stores. Automating inventory tracking using an order management system allows accurate tracking of stock levels across locations. Selling products through both online and offline channels via an omni-channel approach can help capitalize on multiple sales platforms. Performance tracking of all stores is important to identify risks and make informed business decisions. An all-in-one retail management system integrated with POS, ERP, and other functions can help manage the entire business from a single platform.
Choose The Best Payment Gateway For Your Business in 2024ITIO Innovex
The world of payment gateway development can feel confusing, leaving you unsure where to turn. Visit us at: https://itio.in/services/payment-gateway-development
The document discusses the e-commerce market in India and strategies for small online retailers to succeed. It notes that a few major players like Flipkart, OLX, and Snapdeal dominate the online retail market. This creates enormous competition for small retailers to attract customers. However, small retailers can prosper by adopting innovative strategies like building their brand through aggressive initial marketing, making their site easy to use, and establishing credibility by exceeding customer expectations. The document also proposes an "umbrella website" business model that allows multiple small retailers to sell through one platform.
Why the Right Merchant Account is Vital to Business GrowthInsideUp
This document provides information on setting up a merchant account to accept credit and debit card payments for a business. It discusses the advantages and disadvantages of accepting card payments, types of merchant accounts, factors considered in applications, fees involved, and tips for choosing a provider and maintaining the account in good standing. Example merchant account providers are also compared.
This document provides an overview of key customer relationship management (CRM) concepts and the evolution of CRM systems. It discusses concepts like upselling, cross-selling, call routing, call scripting, personalization, and customer service support. It then outlines the history of CRM from the early use of paper records to modern cloud-based CRM solutions that incorporate automation, AI, and analytics. The document also discusses measuring and building customer loyalty through metrics like satisfaction levels, churn rate, lifetime value, and repeat purchase rates. Overall, the document serves as a high-level introduction to CRM strategies and technologies.
This document discusses high risk merchant accounts and the benefits they provide. It notes that high risk merchants, such as those in gambling, airlines, software, and auctions, have difficulty obtaining standard merchant accounts due to the risky nature of their business. High risk merchant accounts provide credibility, one-stop payment solutions, speedy processing, smoother operations, 24/7 customer support, and high levels of privacy and security. The document also discusses prepaid card rewards programs that allow merchants to offer incentives to customers who pay with virtual cards, as well as custom prepaid card programs and merchant account management services.
Similar to Victor Charles - eCommerce Day Africa Blended [Professional] Experience 2023 (20)
This presentation by OECD, OECD Secretariat, was made during the discussion “Competition and Regulation in Professions and Occupations” held at the 77th meeting of the OECD Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found at oe.cd/crps.
This presentation was uploaded with the author’s consent.
This presentation by Professor Alex Robson, Deputy Chair of Australia’s Productivity Commission, was made during the discussion “Competition and Regulation in Professions and Occupations” held at the 77th meeting of the OECD Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...Suzanne Lagerweij
This is a workshop about communication and collaboration. We will experience how we can analyze the reasons for resistance to change (exercise 1) and practice how to improve our conversation style and be more in control and effective in the way we communicate (exercise 2).
This session will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick).
Abstract:
Let’s talk about powerful conversations! We all know how to lead a constructive conversation, right? Then why is it so difficult to have those conversations with people at work, especially those in powerful positions that show resistance to change?
Learning to control and direct conversations takes understanding and practice.
We can combine our innate empathy with our analytical skills to gain a deeper understanding of complex situations at work. Join this session to learn how to prepare for difficult conversations and how to improve our agile conversations in order to be more influential without power. We will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick).
In the session you will experience how preparing and reflecting on your conversation can help you be more influential at work. You will learn how to communicate more effectively with the people needed to achieve positive change. You will leave with a self-revised version of a difficult conversation and a practical model to use when you get back to work.
Come learn more on how to become a real influencer!
Collapsing Narratives: Exploring Non-Linearity • a micro report by Rosie WellsRosie Wells
Insight: In a landscape where traditional narrative structures are giving way to fragmented and non-linear forms of storytelling, there lies immense potential for creativity and exploration.
'Collapsing Narratives: Exploring Non-Linearity' is a micro report from Rosie Wells.
Rosie Wells is an Arts & Cultural Strategist uniquely positioned at the intersection of grassroots and mainstream storytelling.
Their work is focused on developing meaningful and lasting connections that can drive social change.
Please download this presentation to enjoy the hyperlinks!
Mastering the Concepts Tested in the Databricks Certified Data Engineer Assoc...SkillCertProExams
• For a full set of 760+ questions. Go to
https://skillcertpro.com/product/databricks-certified-data-engineer-associate-exam-questions/
• SkillCertPro offers detailed explanations to each question which helps to understand the concepts better.
• It is recommended to score above 85% in SkillCertPro exams before attempting a real exam.
• SkillCertPro updates exam questions every 2 weeks.
• You will get life time access and life time free updates
• SkillCertPro assures 100% pass guarantee in first attempt.
XP 2024 presentation: A New Look to Leadershipsamililja
Presentation slides from XP2024 conference, Bolzano IT. The slides describe a new view to leadership and combines it with anthro-complexity (aka cynefin).
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
2. Key Concepts
● DIGITAL COMMERCE PILLARS
● PAYMENT METHOD & FRAUD PREVENTION
● Tips to keep in mind when implementing and diversifying
the payment methods of your online store
3. 5 pillars of e-commerce for the
modern world
1. Flexibility - Today, a cornerstone of modern e-commerce is that it’s headless in
nature. This means that the front and backend have been separated or decoupled.
Headless e-commerce platforms allow development teams to make changes to the
user experience without the risk of disrupting the back-end code. Beyond that,
headless e-commerce makes it easy to roll out new features or expand capabilities
as the business needs change.
4. 1. Scalability - All B2B enterprises are striving towards growth. When it comes to
B2B e-commerce, growth typically means more orders, more traffic, and more
bandwidth. This brings us to a common pitfall enterprises that have legacy software
experience. As the business grows, the e-commerce software cannot handle the
increase in traffic. However, this problem is easily solved with cloud-native
technology that easily scales upward with your business.
5 pillars of e-commerce for the
modern world
5. 5 pillars of e-commerce for the
modern world
1. F
2. S
3. Omnichannel - In recent years, the concept of omnichannel has not only grown
in popularity but become a viable and essential business strategy. There has never
been more ways to interact with an application; the web, mobile, connected devices,
and more. An omnichannel approach allows a business to deliver applications that
not only operate in any channel but can scale as more channels are added without
having to create new solutions for each of those channels. Modern commerce
architectures make it possible to execute a strong omnichannel strategy.
6. 5 pillars of e-commerce for the
modern world
1. F
2. S
3. O
4. Integrations - API-first e-commerce platforms, like Sitecore® OrderCloud®,
make integrations fast and easy. The need for the ability to integrate is two-fold for
many B2B enterprises. First, enterprises have other business-critical systems that are
essential to running their business, and choosing a modern e-commerce platform
that fits their business and can integrate with those systems is crucial for future
success. On the other hand, as a business grows and evolves, enterprises often find
themselves needing to iterate their e-commerce experiences. Adding a chatbot, for
example, is as easy as creating a new integration with modern e-commerce.
7. 5 pillars of e-commerce for the
modern world
1. F
2. S
3. O
4. I
5. Customizations - While enterprises have always looked to commerce suite
vendors to support basic capabilities like running online catalogs, shopping carts, and
promotions, they now expect highly customized seamless purchase journeys,
innovative fulfillment options, assisted sales alternatives, integrated microservices,
PIM systems, unique corporate account ordering experiences, and much more.
These new demands are driving the need for enterprises to move towards modern e-
commerce technologies like headless e-commerce platforms which can support fast,
cost-effective, custom B2B e-commerce applications that go beyond the shopping
cart.
8. If you find yourself handcuffed by a legacy e-commerce system
that is keeping you from evolving as an organization, it’s time for a
change. When thinking about the future of your business, there’s a
lot to be excited about, but also plenty of hurdles to prepare for.
But with the right technology, you’ll be ready to experience long
term success.
9. Payment Methods
● Debit/ Credit Card Payment
● Stored Value Cards
● Electronic Funds Transfer
● Mobile Money
● Digital Wallets
● Paypal
● Apple Pay
10. Fraud Detection and Prevention
● Ecommerce is fast-paced, competitive, and at times very challenging. The last thing
most ecommerce business and service providers want to worry about is how to
deploy a RiskOps or prevention system.
● And yet, we have seen time and time again, every ecommerce owner soon realizes
that they must protect themselves against fraudsters. In Fact Covid-19 pandemic did
actually greatly accelerated the need, fraud rates rocketed by 70% during the health
crisis.
● While eCommerce allows retailers to access a global audience, it also opens the
door to bad agents who can impersonate customers to attack online stores.
11. Types of Fraud:
Transaction Fraud: This happens when bad agents make purchase with stolen cards,
CNP(card not present)fraud, leading to chargebacks and at times, card network may put
you in high fraud target category where the processing fees are high.
Friendly (first Party) Frauds: They fall into 3 broad categories;
● Innocent or accidental requests made by customers who do not recognize a
purchase;
● Opportunistic Fraud requests weaponized by opportunistic and dissatisfied
customers
● Malicious Friendly fraud where customers know in advance they are going to
request a chargeback, malice.
They have an added challenge of having to prove cardholders bad intention when
disputing the chargeback.
12. Return Fraud:
● Receipt Fraud: Using reused, stolen or falsified online receipts to return merchandize
for profit OR returning goods purchased on sale or from a different store at a lower
price, with intention of profiting from the difference.
● Bricking: Purchasing a working electronic item and deliberately damaging or stripping
it of valuable components, thus rendering it unusable, then returning the item for
profit
● Switch Fraud: purchasing a working item and returning a damaged or defective
identical item.
● Inventory Depletion: Purchasing an entire shops inventory so that consumers are
more likely to buy the same item from fraudster’s own store
● Open-box Fraud: Purchasing an item from a store and returning it opened with the
intent to re purchase it at a lower price under the store’s open-box policies, the items
are later returned for a refund, within the rights policy.
Types of Fraud:
13. Types of Fraud Cont:
Wardobing: It is a form of both return and friendly, its worth highlighting this form of exploit, users
purchase an item of clothing with the intention of wearing it for the short period or event and returning
it.this has been a thorn for brick and mortar shops and now more frequent with online purchases, the
buyer does not have to lie to the shopkeeper in person.
Report by retail technology review claims that wardobing costs retailers $1.89Bn/year.
Triangulation Frauds: This involves a legitimate customer, a legitimate online store and a fake online
store operated by a fraudster who has access to stolen card details.
Account Takeover Fraud:
● If your online store lets lets customers hold store credit in their hold store credit in their accounts,
they effectively become an e-wallet. This is a strong incentive for criminals to steal the information
and take over the account.
Bonus Abuse Fraud:
As the online store landscape becomes increasingly competitive, retailers become innovative too to
attract customers with coupons and bonus offers, a very strong incentive for fraudsters; they will create
multiple accounts and refer themselves hence damaging the bottom line, hurting the marketing efforts
and loss of profit on items that would otherwise been have sold at full price to legitimate customers
14. Tips to keep in mind when implementing and diversifying the payment methods online
transactions:
● Customer Experience: Not all ecommerce payment gateways and processors make a commitment to exemplary customer
support. Good support really matters for your customers, and depending on the demographics of the audience, you’ll want to
provide options that will suit their needs.
● Understand the parties involved in the transaction -
○ Marchants - A merchant is the online business that accepts a payment from an online shopper. Merchants send
transaction information to payment gateways for authorization and then to the processors for settlement.
○ Payment Gateway - A payment gateway is essentially a transaction service that enables your store to process credit
and debit card payments, safely capturing payment details and sending you an approved or a declined message. If the
payment is declined, you can cancel the transaction or ask the customer to provide a different type of payment.
○ Payment Processor - While a payment gateway approves or declines payment, the payment processor is the one that
processes the payment after an online purchase with recurring billing.
It works as the link between the customer, the online seller, the acquiring bank, the issuing bank, and the payment
gateway to exchange funds. While some processors don’t handle the whole payment process, many do.
● Processing Speed: Both speed and ease of use relate to the user experience—and that’s a crucial factor for the success of your
multi vendor eCommerce platform.
The speed at which your payment gateways and processors handle payments is critical. You need to choose a processor that
offers near-instant transactions—the whole process shouldn’t take longer than a few seconds. If possible, go with cloud
transfer which enables quicker processing times.
● Safety and Security: It’s fundamental that the payment gateway and processor you choose fulfill all the PCI compliance
requirements.
● Reliability and Reputation: