Horizon Scan: ICT and the future of financial servicesEricsson
A new research report from Ericsson and Imperial College London provides a broad horizon scan of the impacts of ICT on services for money, banking, insurance and risk.
What to expect when you're expecting (disruption): The digital economy and Br...Cheryl Maitland Muir
Written by Business Council of B.C. Policy Analyst Kristine St-Laurent, this issue of Policy Perspectives looks at how the digital economy permeates all aspects of our business interactions and how British Columbia's economy is evolving to manage the transition to digital.
Horizon Scan: ICT and the future of utilitiesEricsson
A new research report from Ericsson and Imperial College London examines the effects of ICT in reshaping the future of energy utilities markets.
ICT will play a fundamental role in the disruption of energy utility structures by enabling innovative methods of connection and coordination among community-based renewable energy installations.
Ubiquitous, affordable digital technologies create numerous new entry points into highly centralized and regulated energy markets, allowing both smaller entrants and consumers to seize power from established utility providers.
ICT systems, centered until now on supplying energy from just a handful of large producers, will soon need to balance supply from thousands of networked devices.
Integration of data across complex supply chains will create new opportunities for traceability, improved insurance models and reduced risk of accidents and environmental disasters.
These are some of the key transformational forces identified in the latest report in a series of horizon scans outlining the potential impacts of ICT on various industries. Based on in-depth research in collaboration with Imperial College London, the report identifies some of the major operating boundaries of current versus emerging utility industry structures and the role that digital technologies may play in crossing these thresholds.
A research report from Ericsson and Imperial College London provides an overview of the key technological drivers currently shaping the future of media production, distribution and consumption.
The gig economy is shaped by technological, economic and political forces. It promises tremendous opportunities to create new jobs and innovative work arrangements. At the same time, it risks undermining aspects of social goals tied to traditional employment.
ICA 23th Conference, Oslo 1989 - Luis Vidigal - Information Technology and T...Luis Vidigal
Intervenção em 1989 na 23ª Conferência do ICA (International Council for Information Technology in Government Administration) onde estiveram reunidos todos os responsáveis de topo das TIC na AP dos principais países de todo mundo.
ICA 23th Conference, Oslo 1989 - Luis Vidigal - Information Technology and Trends in Administrative Modernization in Portugal
Horizon Scan: ICT and the future of financial servicesEricsson
A new research report from Ericsson and Imperial College London provides a broad horizon scan of the impacts of ICT on services for money, banking, insurance and risk.
What to expect when you're expecting (disruption): The digital economy and Br...Cheryl Maitland Muir
Written by Business Council of B.C. Policy Analyst Kristine St-Laurent, this issue of Policy Perspectives looks at how the digital economy permeates all aspects of our business interactions and how British Columbia's economy is evolving to manage the transition to digital.
Horizon Scan: ICT and the future of utilitiesEricsson
A new research report from Ericsson and Imperial College London examines the effects of ICT in reshaping the future of energy utilities markets.
ICT will play a fundamental role in the disruption of energy utility structures by enabling innovative methods of connection and coordination among community-based renewable energy installations.
Ubiquitous, affordable digital technologies create numerous new entry points into highly centralized and regulated energy markets, allowing both smaller entrants and consumers to seize power from established utility providers.
ICT systems, centered until now on supplying energy from just a handful of large producers, will soon need to balance supply from thousands of networked devices.
Integration of data across complex supply chains will create new opportunities for traceability, improved insurance models and reduced risk of accidents and environmental disasters.
These are some of the key transformational forces identified in the latest report in a series of horizon scans outlining the potential impacts of ICT on various industries. Based on in-depth research in collaboration with Imperial College London, the report identifies some of the major operating boundaries of current versus emerging utility industry structures and the role that digital technologies may play in crossing these thresholds.
A research report from Ericsson and Imperial College London provides an overview of the key technological drivers currently shaping the future of media production, distribution and consumption.
The gig economy is shaped by technological, economic and political forces. It promises tremendous opportunities to create new jobs and innovative work arrangements. At the same time, it risks undermining aspects of social goals tied to traditional employment.
ICA 23th Conference, Oslo 1989 - Luis Vidigal - Information Technology and T...Luis Vidigal
Intervenção em 1989 na 23ª Conferência do ICA (International Council for Information Technology in Government Administration) onde estiveram reunidos todos os responsáveis de topo das TIC na AP dos principais países de todo mundo.
ICA 23th Conference, Oslo 1989 - Luis Vidigal - Information Technology and Trends in Administrative Modernization in Portugal
This is my second lecture about experience design at HITLab i Ne Zealand. As designers we have this amazing opportunity to change the world, thus, in fact, we always design for the future and not the present. I believe that it is crucial to understand the changes that transform our societies not only from the economical or social perspective but also from the technological one. Trends allow us to see what the future could be like and provide inspiration to change it in a way be trust would be the best.
New technology trend opportunities and challengesSaeed Al Dhaheri
This presentation is part of another presentation titled "Roles of ICT in Real Life Scenarios" which was presented during the International Conference on Next Generation Computing & Communication Technologies 2014 in Dubai. The presentation address the opportunities and challenges of the new technology forces: Cloud, Mobile, Social Media and Information and their impact of the traditional role of the IT.
Cyclic open innovation framework with big data of citiesHELENA LEE
Many believe that “big data” will transform business, government, and other aspects of
the economy. But there is little framework or formulation for application of big data in
realization to apply to innovation framework. In this article we discuss how big data takes
the role to explain impact of open innovation with cities and suggest specific framework
for open innovation of cities. Also we outline some of the challenges in accessing and
making use of this framework.
Comprehensive approach to combine industrial excellence and digital innovation. Project for German Minister of Economicy/State Secretary Machnig, 2016/2017
As in the real world, the digital economy has also thrown up its share of shifting buzzwords. From ‘e-Commerce’ and ‘dot.com’ at the turn of the century, the last couple of years have thrown up ‘ICT’ as the all encompassing technology and for business the newest buzz is undoubtedly ‘outsourcing’. Rarely has a single trend impacted global business and industry these last few years as much as outsourcing or ‘off-shoring’ as it is referred to in the US. Coming along with the compulsions of globalisation mandated by the WTO agreements it has helped develop new markets, improved bottom lines, expanded the range of goods and services and pulled the planet together into a tighter-knit community. This opportunity of outsourcing from the perspective of developing economies is ICT services export.
THE IMPACT OF DIGITALIZATION ON THE MANUFACTURING INDUSTRY - TECH MAHINDRATech Mahindra
This IDC Spotlight paper emphasizes how continuous improvement methodologies, empowered by instrumentation, machine learning, and distributed intelligence, will help manufacturing companies become flexible, context-aware digital businesses.
Big Data has made it easier to gain loyal and happy customers in the utilities industry. It improves the ability of companies to quickly identify underlying issues and nip complaints in the bud.
Through big data analytics, utilities can improve customer experience, address changing demands, solve experience-related issues, manage grids more efficiently and gain full control of their resources. Read this paper to find out more.
PRESENTATION: Innovation in the Public Sector ESADE
ESADE Associate Director General Francisco Longo spoke on "Innovation in the Public Sector" at the City Innovation Summit that took place on 17th and 18th November in Barcelona as part of the Smart City Expo. Professor Longo has extensive experience in the public sector and eGovernance. He has also advised public bodies in Spain, Latin American governments and international organisations like the United Nations.
The core of the development of the consumer Internet of Things is to improve user experience, cultivate usage habits, enhance user stickiness, and then obtain more valuable user data and realize data value-added.
This is my second lecture about experience design at HITLab i Ne Zealand. As designers we have this amazing opportunity to change the world, thus, in fact, we always design for the future and not the present. I believe that it is crucial to understand the changes that transform our societies not only from the economical or social perspective but also from the technological one. Trends allow us to see what the future could be like and provide inspiration to change it in a way be trust would be the best.
New technology trend opportunities and challengesSaeed Al Dhaheri
This presentation is part of another presentation titled "Roles of ICT in Real Life Scenarios" which was presented during the International Conference on Next Generation Computing & Communication Technologies 2014 in Dubai. The presentation address the opportunities and challenges of the new technology forces: Cloud, Mobile, Social Media and Information and their impact of the traditional role of the IT.
Cyclic open innovation framework with big data of citiesHELENA LEE
Many believe that “big data” will transform business, government, and other aspects of
the economy. But there is little framework or formulation for application of big data in
realization to apply to innovation framework. In this article we discuss how big data takes
the role to explain impact of open innovation with cities and suggest specific framework
for open innovation of cities. Also we outline some of the challenges in accessing and
making use of this framework.
Comprehensive approach to combine industrial excellence and digital innovation. Project for German Minister of Economicy/State Secretary Machnig, 2016/2017
As in the real world, the digital economy has also thrown up its share of shifting buzzwords. From ‘e-Commerce’ and ‘dot.com’ at the turn of the century, the last couple of years have thrown up ‘ICT’ as the all encompassing technology and for business the newest buzz is undoubtedly ‘outsourcing’. Rarely has a single trend impacted global business and industry these last few years as much as outsourcing or ‘off-shoring’ as it is referred to in the US. Coming along with the compulsions of globalisation mandated by the WTO agreements it has helped develop new markets, improved bottom lines, expanded the range of goods and services and pulled the planet together into a tighter-knit community. This opportunity of outsourcing from the perspective of developing economies is ICT services export.
THE IMPACT OF DIGITALIZATION ON THE MANUFACTURING INDUSTRY - TECH MAHINDRATech Mahindra
This IDC Spotlight paper emphasizes how continuous improvement methodologies, empowered by instrumentation, machine learning, and distributed intelligence, will help manufacturing companies become flexible, context-aware digital businesses.
Big Data has made it easier to gain loyal and happy customers in the utilities industry. It improves the ability of companies to quickly identify underlying issues and nip complaints in the bud.
Through big data analytics, utilities can improve customer experience, address changing demands, solve experience-related issues, manage grids more efficiently and gain full control of their resources. Read this paper to find out more.
PRESENTATION: Innovation in the Public Sector ESADE
ESADE Associate Director General Francisco Longo spoke on "Innovation in the Public Sector" at the City Innovation Summit that took place on 17th and 18th November in Barcelona as part of the Smart City Expo. Professor Longo has extensive experience in the public sector and eGovernance. He has also advised public bodies in Spain, Latin American governments and international organisations like the United Nations.
The core of the development of the consumer Internet of Things is to improve user experience, cultivate usage habits, enhance user stickiness, and then obtain more valuable user data and realize data value-added.
How to Use Social Media to Connect with Your Community, Build Relationships, ...Marketo
Social media is (still) hot. It seems just about every human being - and every business - has jumped on the social media wagon. However, many people (and companies) are simply using social channels as another platform from which to shout their message. This cutting edge webinar with DJ Waldow, Digital Marketing Evangelist at Marketo, will show you that if you really want to see positive return from your social media efforts, you must first connect with your community and build relationships. If you successfully do this, your community will help market (and sell) your product or service.
The Definitive Guide to Lead Generation WorkbookMarketo
Get some fresh ideas for your lead generation plan! This fun, interactive workbook, helps marketers develop their lead generation strategies through templates, fill-in-the-blanks, group exercises, word searches, checklists, and more.
Dti Telecommunications Industry white paperMyles Freedman
De Wet Bisschoff - MD Communications Media Technology Africa, Accenture has supplied this white paper to explain about the Digital Transformation Initiative
Horizon Scan: ICT and the Future of RetailEricsson
A research report from Ericsson and Imperial College London examines how near-ubiquitous access to ICT and information is transforming relationships between consumers and retailers.
E-Government as a New Studying Subject. Towards a Theoretical Integration Proposal. By Juan Ignacio Criado Grande, Mentxu Ramilo Araujo and Miquel Salvador i Serna
http://www.ericsson.com/thinkingahead/networked_society
Digitalization has unleashed a wave of transformation across a range of industries. The pace of change has been mind boggling and will only continue to accelerate. Everything from business models and product categories to financing and human resources will transform in order to take advantage of the possibilities of the Networked Society.
Two of the main current challenges faced by society are the growing urbanization and ageing of population. ICTs play a key role helping us addressing these socioeconomic problems which are paramount for our future progress. Firstly, this talk will overview the opportunities and strengths brought forward by ICT democratization in all societal sectors to make cities more age-friendly, sustainable, productive and satisfying environments. On the other hand, it will also review the weaknesses and threats associated to the increasing adoption of ICT to face these societal challenges. For instance, it will review the need to capture and process personal information to offer assistance services and ease decision making in cities, together with the threats to privacy that personal data management may cause. Several European projects facing the challenges of Sustainable and Inclusive Cities will be described in order to illustrate the high potential of this idea. Both their scientific-technological contributions and their economic potential will be overviewed, highlighting the potential of the Silver Economy – the new market opened to address the progressive societal ageing. Secondly, this talk will give further details about three core pillars to make reality this idea of more elderly-friendly ambient assisted cities, namely Internet of Things, Big Data and higher stakeholder participation and collaboration. Through use cases extracted from European projects, examples of novel personal health devices connected to Internet, new ways to correlate and process information in order to enhance decision-making and emerging approaches to make elderly people to have a higher involvement and engagement in aspects related to personal autonomy and their higher societal involvement will be provided. Finally, the talk will conclude exemplifying how Spanish administrations are addressing ageing problems through smart healthcare technologies.
The book pinpoints that the digital future is exposed to the danger of chaotic, unregulated growth, which constitutes a challenge for countries that still operate according to traditional economic models, and that public thinking in the Arab region in facing challenges still follows the "reaction methodology" and temporary solutions with short-term prospects, and that this is confirmed by the current international indicators of its competitiveness. The book proposes that in order to address this, visions and efforts should be based on strategies driven by scientific methods, and with it the Arab countries must develop a clear understanding of the main challenges before jumping to seize opportunities.
The book shows that it is fundamental for policymakers and decision-makers to have precise and accurate understanding of the intricate details in digital transformation initiatives and the role that modern technologies can play in changing the rules and systems of current practices, and in how to develop digitized, more innovative business models with which to build resilient and sustainable social economies and systems.
The book also draws on the current data and indicators of the global economy and that they are pushing to form a worrying picture of weaknesses in Arab countries, which in turn may threaten the stability of the entire region, especially with regard to the "cognitive decline" and “increasing unemployment rates” and “poor economic performance"; and that these challenges call for dealing with it as key strategic indicators that require urgent action plans; with emphasis that these plans need to be designed to reflect different ways of thinking and adapted to the nature of the requirements and challenges of the 21st century and treat them as forces and positive factors.
The book highlights the importance of accelerating the implementation of a set of initial reform projects to encourage the development of more dynamic and developed digital business environments in the Arab region, in parallel with the development of educational systems and healthcare, and strengthening agricultural capabilities to achieve food security targets, and focus on economies based on industry and production, and promoting the development of Arab digital platforms to support e-commerce practices.
The aim of this study is to figure out an overview on the literature and related studies on the
awareness of digital labor in the economic system and how production of the capitalist system affects labor
employment and shaped the increase in the socio-economic inequality, which has benefited the capital in the
last 20 years,
La trasformación digital de la contratación pública 7Manuel Caño
cuales son los pasos para realizar la transformación digital de la contratación pública y qué buenas prácticas pueden utilizarse por parte de todos los implicados.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Epistemic Interaction - tuning interfaces to provide information for AI support
Value that it can deliver to public procurement 5 eng-manuel-canno
1.
2. 2nd European Conference on e-Public Procurement (ECPP) - 27th May 2014 – IST, Lisbon
Value that IT can deliver to public procurement
2
VALUE THAT INFORMATION TECHNOLOGY (IT) CAN DELIVER IN PUBLIC PROCUREMENT
Author: Manuel Canno, PLYCA strategy manager at nexus-IT.
(es.linkedin.com/in/manuelcanno/)
Abstract
The economic and social context changes, steadily and rapidly, and public sector
services have to adapt in order to provide adequate support to the society they serve.
Public procurement can become a leading tool for generating competitive, socially and
economically sustainable territories. Technology is the mean and the people are value
generators through the tools and talent.
Keywords: Electronic Procurement, Information Technology, Information Paradox, ITr
Platforms
The document expresses personal opinions and references to documents of other
authors are in the references section at the end of the text.
This document is protected by a Creative Commons
license.Attribution - NonCommercial - ShareAlike (by-nc-sa): commercial use of the
original work or any derivative works are not permitted, the distribution of which
should be done with the same license that governs the original work.
3. 2nd European Conference on e-Public Procurement (ECPP) - 27th May 2014 – IST, Lisbon
Value that IT can deliver to public procurement
3
TABLE OF CONTENTS
1. Introduction: Main messages......................................................................................................4
2. The social and economic context: highlights............................................................................5
3. The concept of value (improving mangement and technology).............................................6
4. Possible uses and value of technology in public procurement..............................................7
5. Present and future use of technology in public procurement................................................8
6. The stages and problems to obtain the value of public procurement...................................9
7. The pyramid of transformation..................................................................................................12
8. Final Thougts...............................................................................................................................13
REFERENCES ....................................................................................................................................14
4. 2nd European Conference on e-Public Procurement (ECPP) - 27th May 2014 – IST, Lisbon
Value that IT can deliver to public procurement
4
1. Introduction: Main messages.
This paper attempts to provide an overview of the new situation created by the recent
approval of the new public procurement directives and mandatory electronic format
together with changes in the economy, technology and social relations, presents a new
scenario: public procurement in the digital economy.
The fundamental change is that the new directives makes mandatory the use of
electronic format in some phases of the process of procurement of goods and services in
the public sector.
Keep in mind the context, constantly pressing to perform the transformation of the
procurement service using information technology more effectively to achieve the
objectives set out by the society through its political representatives: transparency,
efficiency, competition, equal treatment, productivity, competition, subsidiarity,
proportionality ....
You also have to have the different stages of maturity of organizations within the public
sector, they need and may be able to incorporate different degrees of adaptation to the
digital medium. Not all organisms start from the same starting point nor do they have the
same goals. Not use the same means and tools. But there is a minimum that will be
required in public procurement.
Herein are to relate in passing the various possibilities of the use of information
technology, its benefits and risks. Always bearing in mind that the technology can be
prohibitively expensive or an excellent investment.The difference between these two
states is that the organization that implements information technology to be able to use it
properly.There are plenty of references to problems of implementation and about the
uses of information technology in public administration [1] .
As for the risks and difficulties of transformation projects to do an overview of what the
learning and experience that comes from other sectors: banking industry, services ...
where transformation projects also have expensive failures normally silenced by the
responsible [2] .
In the document the following matters are discussed relating to public procurement and
mandatory transition to electronic format from the adoption of the new procurement
directives recently approved.
the social and economic context where e-procurement has developed a
marked and rapid trend towards digitization. Everything is digital.
technology can deliver value or can destroy it.The transformation to the digital
economy requires technology, but technology does not automatically generate the
digital transition. Organization, effort, knowledge and a strong will is needed to
make organizational change.
The information technology has been little used in public
procurement.Administrative law is the most demanded area of knowledge in
between those managing public procurement.The digital economy requires
different and additional skills among procument agents. Failure to understand this
change, and the transition is not managed from the top, any use of the technology
will be a cost, sometimes high, and will not produce investment returns in the form
of results that all political leaders are looking in the procurement service.
Although we are able to understand the technology and make organizational
change, we must be aware that the value can be realized and delivered only
5. 2nd European Conference on e-Public Procurement (ECPP) - 27th May 2014 – IST, Lisbon
Value that IT can deliver to public procurement
5
through the people who manage the procurement service.It is therefore
essential that these people, the human factor, acquire autonomy and
competencies needed in electronic format, maintain those they already has in the
field of administrative law and incorporated others in aspects about
professionalize procurement service (Pyramid of transformation ).
2. The social and economic context: highlights
Traits that may be relevant to the topic at hand about the social and economic context are
included in this section.
The future of organizations and their activity: is digital and global.The future
of the public sector as well.Today competing territories, not just businesses. Is
territory that attracts investment and talent. The territory is composed of many
elements involved in the overall classification, including the public sector, the
private sector, population, culture, climate, education, ...
The situation of administrations. Not digital yet but it has to be by the
surrounding economic and social pressure imposed each time more urgently, the
electronic format.
The procurment service, has great room for improvement in the use of
information technology, but also has many risks.In fact, getting the expected
results in public procurement requires the use of information technology.Always
keep in mind that public procurement accounts for 20% of European GDP, and is
one of the most critical processes in society, because its complexity, volume and
results.
The software is eating the world.All social, economic, and power relationships
tend to be digitized. Products subject to constant pressure become cloud services,
continuously lowering entry barriers to new competitors. And public procurement
can not be isolated. In fact the societies that implement better and before the
electronic public procurement will be in a better position to provide an environment
(territory) more competitive and productive, to attract investment and talent.
Oil data. The data and analysis of expenditure are the main sources of
improvement for both the savings and the rest of the objectives of public
procurement: efficiency, transparency, competitiveness, equal treatment ... The
political establishment needs data to decide, and citizens need data accessible in
a timely manner, to verify decisions continuously and in a transparent way.
The main change in the new gdirectives ithat will most impact is the
mandatory use of electronic format at least in the phases of publication,
tendering and billing.
Administrations to use the electronic format in all phases which will generate an
competitive environment that will attract to their territories investment and
talent .The race began with the Smart Cities will use public procurement as a
promoter of highly competitive territories.
6. 2nd European Conference on e-Public Procurement (ECPP) - 27th May 2014 – IST, Lisbon
Value that IT can deliver to public procurement
6
3. The concept of value (improving mangement and technology)
The value is inherent to any organization.Public procurement is a key element of the
value chain of any public sector body. And the trend of the value of this element, public
procurement, is to increase in quantity and quality.
In the value chain of the public administration, public procurement is an
important factor of the generated value [3] .
Value creation is not the same as efficiency.Technology can help you be
efficient (industrial economy) and create value (digital economy). But what we now
seeking by the top responsibles of public and private organizations is the constant
value generation, and attracting talent.
John Thorp [4] , raised in the mid-90s on "The information paradox" ( ), the
value (theoretical?) of information technology is not directly related to
technology spending, ie spending does not increase productivity.Only
coordinated action of all elements of the organization (people, procedures,
structures and technology), well led by the top responsibles, is able to show the
benefits of the present and future use of information technology.This process
requires the concept of governance applied to information technology.The leaders
of the organization must necessarily assume the role that is required to perform
an organizational change of this magnitude (the transition to electronic public
procurement).
Given the continuing reports of failures, some with terrible consequences, this
author, John Thorp developed a series of techniques ("The four ares") that show
whether the transformation is advancing appropriately.These techniques are
represented by the following four questions:
Are we doing the right things?-STRATEGY.This is a strategic issue and should
have an adequate response and continued by the senior management.
Represents organizational motivation.
Are we doing them the right way - ARCHITECTURE. Is to verify continuously
that the means and tools used by the organization are appropriate and recognized
by the industry as appropriate.Not forgetting the necessary autonomy and
competence of the people involved in organizational processes that create value.
Are we getting them done well? -DELIVERIES. The technology products and
services are delivered in the same way that the products and services of the
organization are delivered.This question is to know if the organization is delivering
products and technology services as planned and on time.
Are we getting the benefits?-VALUE. Any transformation is designed and
implemented for a higher value generation that the organization itself produces
and delivers.
The use of technology in their best forms in public procurement is not
automatic or easy, but like other sectors, the transformation to the digital
environment is a source of risk that can reach the disappearance of
organizations.Not so in the case of a public administration that does not go away,
but you have to be aware that the poorer performance, the worse the positioning
of the territory that the public administration articulates and represents.
Error repeated repeatedly, is to leave the responsibility for transformation
project using information technology to department of information
systems.The organizational transformation has to be monitored, managed and
7. 2nd European Conference on e-Public Procurement (ECPP) - 27th May 2014 – IST, Lisbon
Value that IT can deliver to public procurement
7
evaluated by the high executives in the organization, regardless of whether this
project it is enabled and technology-mediated transformation or not.
4. Possible uses and value of technology in public procurement
In this section we will try to apply a classification made by IDC: the third platform [5] , on
ways to create value through information technology, with the aim of trying to generate a
clear view of the route would have to be made in the transformation to the digital
economy of e-procurement.
First platform (superseded) KNOWLEDGE.
o Represents computing servers, mainframes, databases and office, but with
the view tool.
Second platform (still immature in public procurement) - EFFICIENCY
PROCESSES AND DATA
o Represents the intensive use of the Internet for client server options, data
communication, all agents, workflows and transactions online to allow
efficient use of all available resources, with transparency and efficiency of
the proceedings.
Third platform (future build) VALUE GENERATION
o Represents the use of the four elements following technology: cloud,
mobile usage, social networking and big data.It is the platform that will
allow achieving the required degree of professionalization (in people,
processes, and structures) to get the results that are expected of public
procurement.
In general today, e-procurement is trying to make the most of the second platform and
starting to sense and understand (some authorities) the advantages and benefits of the
third platform. The requirement of electronic procurement directives are developed in the
second platform. This requirement will make the whole public sector use the electronic
form on the procurement at least in the phases in which the format is set as mandatory.
In this graphic, a vision of this classification of the different groups where technology is
offered.In it represents all sectors of the economy, trying to use the techniques and tools
of the third platform.
The third platform involves a profound transformation throughout the organization and
especially the people who have to gain autonomy and competence in all specific areas of
the business and the new electronic format.
They will be people with talent and the right use of technology which deliver the
necessary value to generate productivity gains enabling its industry or public
administration territory to compete with other territories and industries within the context
of increasing globalization.
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.
5. Present and future use of technology in public procurement
Paragraphs on how you use technology today in public procurement today, how it should
be used and how might be used in the future
HOW IT IS USED TODAY
Databases, data-driven applications, workflows just barely document
management and integration of all agents occurs through internet
communications: Basically the first platform is used.
Currently the information technology to produce paper and paper records more
efficiently used.
The basic unit of work in the service contract is the dossier. It is composed of
documents and transactions. The current cycle of the document is electronically
produced, reviewed electronically, printed and signed on paper, is archived and
consulted in paper.This flow can not be automated, is especially uneconomical
and is opaque. Therefore offers little scope for improvement given the volume and
the increasing complexity of the processes involved in the procurement service.
HOW IT SHOULD BE USED TODAY
With automated workflows, electronic dossiers and the inclusion of providers in
this flow. Electronic format and electronic management from beginning to end.
Electronic signatures on all documents representing manifestation of will for all
related deadlines and responsibilities.This is the second platform. It is proposed
that makes partial procurement policy, which has been limited to what is strictly
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necessary force to generate the single market.But the organization that stays
strictly in the mandatory field will not be able to exploit all the benefits of the
second platform. It is understood that although compulsory misses strictly to
transparency, and efficiency as a whole any public administration will advance
significantly in these two aspects voluntarily by member states, or at least of some
of the most representative public administrations wil do .
HOW IT MIGHT BE USED IN THE FUTURE.
Using fully integrated and consistently all elements into what we call the third
platform:
o the cloud (preferably private and virtualization).Everything required in
electronic public procurement can be offered as services in private or
public clouds.
o mobility, the mobile phone as the most agile and more accessible
screen that actors involved in public procurement can use.And the screen
that allow a seamless integration with suppliers. Efficiency at minimal cost.
o social networks, as a superstructure that allows both public servants and
suppliers integrated into information flows that equip the procurement
service a real significant improvement in productivity and performance.The
knowledge and shared and used as a merit which is capable of
continuously generating value experiences.
o the bigdata.This is the element at the level of individual organizations and
at the level of institutions and member state of the European Union, should
be allowed, design, implement and adapt public policies with service
contracts in the fields declared: Environment , social inclusion, innovation
and support to SMEs and entrepreneurs. recruitment can not ignore the
techniques and tools of big data, at all levels of decision and generation of
public policies whose main tool procurement and budgets.
From intensive electronic format of the second platform can move to the third
platform, having gone through a period of maturity and efficiency of this second
platform.In fact it is the second platform that will provide the means (data,
transactions, skills) to use the tools of the third platform and achieve results.These
results are what we usually identify with what called as the professionalization of
the public procurement service . This next cycle is what we call: pyramid
transformation.
The professionalization understood as the overcoming of administrative law
(unitary view dossier to dossier) to provide processes for the procurement of
the overview (produce changes in the factors and means of production).This
overview allows companies rebalancing of production generating more
competitive environments based on merit and transparency, as determined by the
spirit of the public procurement directives.
6. The stages and problems to obtain the value of public procurement.
Two main sections: the stages of logical and predictable transition and problems to
achieve results when it comes with projects of information technology in the public sector.
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STAGE THAT WILL GO PASSING PRESUMABLY
In the section on identifying an initial way to get the value that information
technology can offer to public procurement and having these great paragraphs
approximation:
o Generate a convergent transposition of directives (very complicated target)
in all member states that respect the idiosyncrasies of each member allowing
cross-border procurement and the creation of the single market for pan-
European e-procurement, interoperable and affordable./0}
o Disseminating the principles of digital transformation, enabling the
optimal transition at least part of the directive marks as mandatory (second
plataform) but enable and prepare the territories (public sector, private sector
and citizens) to have easy access to the third platform and subsequent
professional public procurement service./0}
o Building an efficient and competitive market products and services
that have commonalities binding (interoperability).
o Transition projects to electronic format that use information technology
intensively(see below).
o Promote monitoring and supervision process, helping any public sector
organization to get the most performance budgeting efforts, personal and
will have to make time to carry out this digital transformation of the
procurement service.
PROBLEMS WITH PROJECTS USING IT IN THE TRANSITION TO ELECTRONIC
PROCUREMENT
To address this is to be used as a reference document that issued a consultant who has
studied the cases and problems of IT projects in government of the United States (see
references at end of document).
"Billions in the Balance: Removing Barriers to competition and Driving Innovation
in the Public-Sector IT Market" i
The situation in the U.S., can be analyzed trying to draw analogies with the transition to e-
procurement, as this transition represents a profound transformation with projects that will
use information technology intensively and decisively.
The U.S. federal government more than 80 billion dollars is spent on IT projects
annually.This sum reaches 200 billion considering spending all U.S. administrations in IT
projects. These projects are of all sizes, and support or should support vital services
within administrations: safety, health, defense, education.According to the Standish
Group , in a recent study, over 94% of these projects fail.And recently it has generated
several activities that try to put focus on this problem and find a solution.
The transition to e-procurement projects to use in which information technology is
a very important and a great weight in the ultimate success of the transition, both
at each level of organization and national institutions and European.
In the baseline study have public and private experiences to try to solve this continuing
failure and have come to the conclusion that even in large systems there are solutions
and ways to implement technology with proven success in mind. But make a warning:
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these solutions require real leadership on talent, not merely cosmetic, but a cultural
change from "check the box" to a culture of intelligent risk taking (innovation?).
These are the barriers and solutions:
WHAT IS WRONG IN IT PROJECTS OF THE GOVERNMENT.
Public Administrations are a difficult and complex environment according to Professor
David Van Slyke, from the University of Syracuse: The policy environment, the
multiplicity of goals, the unevenness of who has access to what information as
well as the uncertainty about the product itself and funding , make the public
sector, more complex than the private sector "(" )
This coupled with an aversion to risk and a culture of "check the box", makes the
environment in public administrations not able to follow the changes in technology,
creating barriers to entry for new suppliers, leaving little flexibility to any member to
propose innovative solutions.
The results of the current situation can be grouped into five categories:
1. No alignment on problem or desired outcomes.
2. Weak leadership and governance.
3. "check the box" culture .
4. Requirements too prescriptive
5. Slow procurement process and closed markets.
WHAT CAN BE DONE TO FIX IT PROJECTS IN PUBLIC ADMINISTRATIONS:
While we try to change the culture of government or make another reform, the only way to
effective change is to create more success stories program to program, project to project.
The study recommends the following:
Establish clear lines of authority and accountability.
Develop a simple needs and outcomes statement instead of voluminous
RFPs.
Engaging the market early.
Develop a cost/outcome (ROI)-focused program IT strategy.
Encourage smart risk taking.
Reduce very burdensome requirements and speed up the procurement
process faster.
This study ends with the following recommendation: "not about generating new laws to fix
this problem, but to make a different approach through leadership and talent by changing
the administrative culture of risk aversion".
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7. The pyramid of transformation
Not all public administrations have the same calling and the same pressure to achieve
optimal results. And therefore not all of them will require, or need, to make the same
efforts.The question is to give decision makers a clear vision of the transformation
journey, regardless of whether achieving that vision, needs more or less long distance
and associated with a more or less great efforts.
The economy tends to group into the cluster concept, usually around cities [6] , we
grouped these territories with their administrations that order and articulate them, along
with citizens, institutions, companies, citizens, culture, climate, ....Europe tend to build and
enhance these clusters and professionalism in public procurement can be an important
driver of progress and sustainability, because it will help these areas to be more
competitive.
Administrations that reach the top of the pyramid will have the ability to model and shape
its territory, through tools such as e-procurement, smart cities, making the most attractive
country for investment and talent.
But to reach the top is required to go through all the previous phases and generate
trained and empowered people by the information technology. These transitions take time
and effort, so it seems logical that you have to give the process of transformation a
sense of urgency, in accordance with the aspirations of each territory..
Paper + DATA
Electrónic format Mandatory
Cloud, BigData,
Social networks, Mobile
Profesionalization
Intensive
in IT use
1st Plataform
2nd Plataform
3rd Plataform
Paper + DATA
Electrónic format Mandatory
Cloud, BigData,
Social networks, Mobile
Profesionalization
Intensive
in IT use
Few
IT use
1st Plataform
2nd Plataform
3rd Plataform
Paper + DATA
Electrónic format Mandatory
Cloud, BigData,
Social networks, Mobile
Profesionalization
Intensive
in IT use
1st Plataform
2nd Plataform
3rd Plataform
Paper + DATA
Electrónic format Mandatory
Cloud, BigData,
Social networks, Mobile
Profesionalization
Intensive
in IT use
Few
IT use
1st Plataform
2nd Plataform
3rd Plataform
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8. Final Thougts.
In this last section a list of reflections that can be drawn from the discussion in this paper
is:
In the digital economy value is not extracted, it must be created. There are
already public and private organizations that are using all the resources of the
digital economy. People should use the resources of the third platform regularly
and focused on generating value in a constant manner.
The era of bigdata, cloud, the mobile, and social networks eliminates
sustainable advantages in the long term and the entry barriers to new competitors
and new management forms.The benefits are temporary and must be continually
refreshed by new value generation. This is not only applicable to companies, it is
also applicable to the territories and therefore to their public administrations.
Today competing cities.
The value will not be something that will extract (industrial economy), but
something that must be created continuously.The value chain of
administrations, public procurement at the helm, can and should do more
competitive territory.
It is not about efficiency is to generate value from the budgets used.Value
generation serves the territory to attract investment and talent, smart cities are not
for the use of technology but by generating value (and thus require technology).
Public procurement is a substantial part of the value chain.Public
Administration is the organization that society uses to articulate the territory and
procurement services is the most important service that allows to realize efficiently
and to generate that value. Failure to understand and communicate, the use of
technology in public procurement can be an unaffordable cost.If you understand
and communicate well, the use of technology in public procurement, as
appropriate, will be continued and based on merit and competition returns for any
modern society investment.Not as a way of seeking financial efficiency but as a
way of generating sustainable economic and social value.
For public procurement support the achievement of the objectives set by
the Europe 2020 strategy [7] , it is necessary that the electronic format is
used and professionalising in public procurement service is performed. To
this we must bear in mind that projects information technology are often fraught
with failure, and will need to make an effort in the line of leadership, risk-taking in
the public sector, greater transparency, and promote autonomy and competence
in the electronic form and subsequent professionalization of those involved in
public procurement
pyramid transformation can serve to the higher responsible people in society to
have a vision of the ultimate goals they want to achieve and the effort they have to
use and the results you should expect at the top of the pyramid. It is also
important that the agents involved in recruitment have a clear vision that allows
them to understand what new knowledge and skills they have to acquire.
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REFERENCES
[1] "Billions in the Balance: Removing Barriers to Competition and Driving Innovation in the
Public-Sector IT Market http://publicspendforum.org/download-billions-balance/
[2]
Set up to Fail: Managing Digital Transformation as an IT Project
http://www.thorpnet.com/2014/05/set-up-to-fail-managing-digital-transformation-as-an-it-
project/
[3] "The value chain" Porter http://en.wikipedia.org/wiki/Value_chain
[4] John Thorp http://www.thorpnet.com/about-john-thorp/
[5] "IDC's third platform" http://en.wikipedia.org/wiki/Third_platform
[6] "Cities, not country clubs, are the key for tomorrow's economy," Financial Times
http://www.ft.com/intl/cms/s/0/0221bb6e-cb9d-11e3-8ccf-00144feabdc0.html #
axzz32SN2kAPJ
[7] 2020 http://ec.europa.eu/europe2020/index_es.htm