Valerie Arnold Portfolio ENC3250.793F13 Fall 2013
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Valerie Arnold Portfolio ENC3250.793F13 Fall 2013
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Valerie Arnold Portfolio ENC3250.793F13 Fall 2013
- 1. Valerie Arnold Portfolio ENC3250.793F13 Fall 2013
- 2. Self Assessment Exercise #1 Exercise #2 Examples of work to show outcome progress Audience tone or voice example Audience tone or voice example cont. Purpose example Conventions example
- 3. Self Assessment Outcomes I have improved on • Audience/Voice and Tone: This semester I have learned the importance of understanding ones audience as well as staying aware of my voice and tone when trying to convey a message. I know the difference between formal and informal word choice and how these words effect how an audience perceives the author/message. The importance when being formal to avoid slang or buzzwords and when being informal to still have an undertone of business-like feel; also I have achieved skills that have taught me how to write differently to address different audiences. These skills allow me to relate and convey whatever the message maybe in an effective • Purpose: I have learned throughout college composition classes how to adjust my writing elements to fit the purpose; I have gained the ability to adjust my writing to be concise throughout all types of writing, whether a memo which is to be brief or if it is a research paper/report. This semester of continuous peer reviews and sentence analysis have helped me perfect the skill of clearly addressing the purpose/main idea of ones message so that the audience knows exactly what the point is of ones writing. • Conventions: Coming into this semester I had no idea what conventions were or how important they are. I have developed skills to recognize the diverse view points in business setting. Our book touched on several different bias I have never taken into consideration. I am now able to generalize my writing and avoid words that can be taken wrongly by the audience. I have learned to recognize bias and how to avoid bias as I write.
- 5. Exercise 2 Answer Questions 1-5 "Apply Your Knowledge" Page 365 3. continued - implemented six months ago, absentee-ism and turnover have been sharply reduced in all but two departments. 1. What similarities do you see between visuals and How do you visually present your data in the most favorable nonverbal light while maintaining honest communica-tion? Explain. communication? Explain your answer. To provide the correct graph (possibly a line Visual and nonverbal communication are similar in that they or bar graph) that would show all departments, their absenteeism and turn often over data this will give the company a visual of the increase and decrease in carry connotative or symbolic meaning. They are rooted deeply in the departments. Adding context to explain the visual to audience cultural understanding, both require knowledge to effectively and as well as give greater detail in the data findings. clearly showcase the purpose 4. In addition to telling readers why an illustration is impor-tant, why else should you refer to it in the text of your docu-ment? 2. After studying the designs of corporate websites, Referring to a illustration in the text is to give the reader Penn State University professor S. Shyam Sundar discovered context, and meaning to the visual. It connects the visual to the message and purpose of the writing; also it is used to help audience quite an interesting phenomenon: The more interactive and engaging a website is, the more likely visitors are to correctly interpret and understand the visual and its relevancy to purpose. 5. When you read a graph, how can you be sure that the visual “buy into whatever is being advocated” on the site. In impression you are receiving is an accurate reflection of reality? other Explain. words, if two websites have identical content, the site The graph would need to be representative of the narrative you are reading with greater interactivity and more “bells and whistles” would and if it conflicts with it, then it should be questioned. The context of said narrative needs to be supportive and explanatory enough to clearly give the be more persuasive. 18 Is it ethical to increase the visual relevance and proof. persuasive power of a website simply by making it more interactive? The graph would need to be representative of the narrative you are reading and if it conflicts with it, then it should be questioned. The context of said Why or why not? narrative needs to be supportive and explanatory enough to clearly give the Yes, because you are not skewing information visual relevance and proof. or misleading the audience. The increase of persuasive power The graph would need to be representative of the narrative you are reading would be solely in making the sites links and visuals more and if it conflicts with it, then it should be questioned. The context of said interactive, whether have animation, videos or transition effects. narrative needs to be supportive and explanatory enough to clearly give the visual relevance and proof. 3. Y ou’re writing a report for the director of human resources on implementing team-based management throughout your company. Y ou want to emphasize that since the new approaches were
- 7. Audience/Voice or Tone cont. In this assignment we had to read expcerts from the book and determine audience attitude and the purpose. This assignment helped me prepare my writings by be able to determine my exact audience how to approach to receive a positive feedback and establish my purpose. (A )who is the audience? Dealer is the manufacturers audience audience general attitude towards subject? probably negative seeing that manufacturer is contacting them on a negative note. what does audience need to know? (C)who is the audience? Management audience general attitude towards subject? indifferent what does audience need to know? why merging the four regions would benefit the company (E) who is the audience? Potential employer audience general attitude towards subject? positive/interested what does audience need to know? (D) Who I am, my skills, my contact information, why I am interested in the position and why I think I am good for the job. who is the audience? (F) audience general attitude towards subject? neighborhood familys/those need chimney cleaned who is the audience? positive audience general attitude towards subject? what does audience need to know? possitive if the need the service what features the camera has, and the price what does audience need to know? legal collection date and how long they have to pay back (B) who is the audience? General public but focus on photographers How much the service cost, as well as service number and what all the chimney service includes. Accounting Managers audience general attitude towards subject? Positive and helpful what does audience need to know? The specifics of the services offered by the firm to help with complying with government regulations, as well as prices for services.
- 8. Audience/Voice or Tone cont. Profile Server/waitress, Tampa Pitcher Show Tampa, Fl January, Warehouse associates are trained to kit, which is a process 2010 - November 2011 of wrapping study guides and cds together for certificate Responsible for preparation of small house salads and dips courses, also they are trained to pick student orders, QC located in waitress station. Greet customers, obtain food meter and pack the educational materials. Associate is and drink order before movie previews begin. Serve food trained in Great Plains, Fedex Vship, and Windows Excel. within first 20 minutes of the movie showing. Responsible to periodically check on customers (refill drinks, dessert Host, Bonefish Grill Brandon, Fl October 2011 - April Experience orders, etc.), also bussing tables throughout the film. 30 2012 minutes before movie ends waitresses responsible for Responsible for keeping front of the house in order, running checks and collect payments, when the movie is Cashier, CVS Pharmacy, Valrico, Fl June 2013 - Current Hostess job consist of four sub parts: 1) The greeter - opens over stand on floor and say goodbye to customers, run Duties of cashier includes, providing the best customer through your section for a final buss and clean. service possible. Greeting the customer, as well as helping the door for guest as well as calculate the wait time when experiencing one, 2) The coordinator (head host) keeps find products, and checking them out. Other duties cashier track of the floor plan that evening, where the servers are Volunteer, Baylife Church Brandon, Fl June 2010. holds are stocking, facing, cleaning front of store, tagging assigned, which tables are open, which ones have checks Underwent training prior to departure of mission trip that sales and collect coupons correctly. down. The coordinator also is the opener they set up the include multiple training sessions outlining my dining room,check reservations, and plans seating for large responsibilities as a member of the mission group. The Work Order Processor, AJA Property Preservation, parties. 3) The seater - answers phones, takes to-go order, mission trip consisted of a two week journey to the Valrico, Fl January 2013 - August 2013 seats guest, helps buss tables, set up for parties, menu Dominican Republic. My responsibilities on that trip Duties of processor includes, uploading and digital filing counts and etc. 4)To-go - mainly stays in the kitchen consisted of maintaing a clean and orderly living all properties documents on company computer memory. organizing incoming to-go orders as well as taking care of environment for all members of the mission group. During Updating all completed work order with completed work as guest that come in. my stay in Monte Plata daily trips to Casa de Monte Plata well as submitting photo evidence of completed work. Orphanage were required in oder to construct the entire Processor is used as a filter to catch all missed Line server/cashier, Qdoba Mexican Grill Brandon, Fl foundation as well as the cement block walls for additional bids/completed works and to create a final draft that is then March, 2011 - October 2011 living space. In addition to the construction of the reviewed and submitted by operations. Responsible for preparation of food, utilizing a variety of additional living space I was directly responsible for industrial appliances. Greet customers, obtain food orders maintaining a clean living environment in which there was Warehouse Associate, Bisk Education, Tampa, Fl and fulfill as directed. Responsible for accurate calculation no clean running water nor was there air conditioning. Due December of all items ordered and collection of payment. While to my diligence as well as my ability to delegate 2012 - April 2013 serving as cashier, responsibilities include: maintenance of responsibilities to the team we were able to avoid any Warehouse is a full operating bookstore that prints cds and lobby area, insuring satisfaction of customer experience illnesses on our trip where as all prior trips experienced a study guides pairs them with the universities course and proper balancing of cash drawer. multitude of stomach viruses. material lists and ship out orders based on students request. Intelligent young lady with a strong work ethic, ability to learn quickly and a drive to succeed. My objective is to obtain a position where I can utilize my current skill set, and expand it, while I gain experience in the business world during my continued academic career.
- 9. Audience/Voice or Tone cont. Resume continued Education Bloomingdale Senior High School, Valrico, Florida — High School Diploma, 2011 University of South Florida, Tampa, Florida — Undergraduate, Fall 2011, Spring 2012, Summer 2012, Fall 2012, Summer 2013, Fall 2013 Skills I have committed traits that have allowed me to work on the yearbook staff of Bloomingdale HighSchool as the senior art director for three years; as well as being involved in WBUL which is the t.v. production class offered my high school. I was an active member of WBUL and was a part of the morning show production as well as several music videos featured on our Youtube account http://www.youtube.com/user/WBULTV. I also completed training for the extensive certification for Adobe Creative Suite such as Photoshop, Indesign, Excel and Microsoft office, which allow me to be familiar with office duties and routines. Working with the yearbook and t.v. production class I have worked in situations that require multi-tasking and professionalism. Referrals Debrah Phillips 408 3893946 Ravi Seepersad 813 5058152 Jill Lee 727 6925174 Roy Garcia 813 951 2867
- 10. Purpose Motorsports assignment is the perfect example of how I took the skills I learned concerning the purpose and how to effectively and clearly convey my message. I have included all 3 parts of this assignment (1) my review of the books excerpt as wells as (2)my rough draft and (3)final draft of the message to showcase the progress I made during this assignment. (1)"As an organization, the North American Personal Motorsports Marketing Association has committed ourselves to helping our members—a diverse group comprising of dealers of motorcycles, all-terrain vehicles, Snowmobiles, and personal watercraft—achieve their business objectives. Consequently, our organization, which usually goes under the initials NAPMMA, has the following aims, goals, and objectives. Firstly, we endeavor to aid or assist our members in reaching their business objectives. Second, NAPMMA communicates (“lobbying” in slang terms) with local, state, and national governmental agencies and leaders on issues of importance to our members. And lastly, we educate the motorsports public, that being current motorsports vehicle owners, and prospective owners of said vehicles, on the safe and enjoyable operation of they’re vehicles." My review: The message is semi-clear but could definitely be more defined by identifying what the writer wants the audience to think or do after receiving the message ( this concept comes from page 109 under checklist A). This would take away from the fluff in the message and create a more clear idea of exactly what the writer means, right now is seems to be just an explanation of what this organization is but what does this organization want the audience to do? The writer should break down the run on sentences into simple sentences as well as an active voice, bias free-language and more transitions to allow the message to flow easier. Lastly I would say the readability is lacking, the sentences seem to run on, rambling, which causes the messages main point to be lost in translation. (2) Being one of the top rated companies in American, North American Personal Motorsports Marketing Association (NAPMMA), we have committed ourselves to serving and providing the best service for our members. NAPMMA works with our members through every step to ensure they reach their business goals, as well as communicates with the government on our member behalf to ensure this issues of importance are being heard. Lastly we focus on motorsports safety education, which is not only offered to our members but to the public also. We do our part so our members can enjoy theirs. (3) In peer review I was given pretty good feedback; one thing my peers thought I should change up to make my message flow easier with a clearer idea was to reword my first sentence and to break down the second sentence. Below is my final draft. As one of the top rated companies in American, North American Personal Motorsports Marketing Association (NAPMMA), we have committed ourselves to providing high quality customer service as well as the lastest motorsports education for our members. At NAPMMA, we work with our members through every step to ensure they reach their business goals. We also communicate with the government on our members behalf to ensure that issues of importance are being heard. Lastly we focus on motorsports safety education, which is not only offered to our members but to the public as well. NAPMMA is your one stop shop for your business; We do our part so our members can enjoy theirs.
- 11. Conventions I have included two assignment I believe show my improvement in recognizing bias and avoiding it. 1.Describe how to create effective email messages for business communication? Start with the subject line, it should be something to capture the audiences attention something informative and compelling. In the meet of ones email never type in caps, avoid sending long complex messages, adjust level of formality to the message and the audience, when responding either paraphrase the request or include enough of the original message to remind the reader what you’re replying to. Also when requesting information make it clear what you are asking for, why it is important and the deadline. Lastly remember a message can be forwarded and saved forever. 2. Describe how to create effective Instant Messages (IM's) and Text Messages for business communication? Plan the IM, treat each message as a conversation whatever your main point of the message is think about it and writ it in the most effective, clear way possible. While IMing avoid acronyms to maintain a business tone. 3. Explain how to adapt the three-step writing process to blogging for business communication. Audience - Define your audience, larger the better. Purpose- Business blog has to have a business-related purpose that is important or sparks interest in your previously defined audience.The purpose has to spark a discussion or interest that can carry a blog for weeks, months or even years; rather than a new subject everyday or week. Once you have the purpose it is time to create posts that will feed off the big idea but create a new one with a new opinion. Scope- Is almost like your 5 year plan for the blog, you want to define the scope of your blog but the definition needs to be broad, broad enough to allow your readers to start new discussions that could be carried on over years. The scope is what will help you build an audience. Original: Well, to the profound surprise of absolutely nobody, we are not going to be able to meet the June 1 commitment to ship 100 operating table to southeast Surgical supply. (For those of you who have been living in a cave for the past six month, we have been fighting to get our hands on enuf high-grade chromium steel to meet our production schedule). Sure enough, we got news, this morning, that we will only get enough for 30 tables. Yes, we look like fools for not following through on promises we made to the customer, but no, this didn't have to happen. Six month's ago, purchasing warned us about shrinking supplies and suggested we buy as much as we need for 12 months. We naturally tried to follow their advice, but (as per usual) the super smart folks in accounting shot us down and trotted out the policy of never buying more than 3 months of materials in advance. Of course, it'll be our team, not them , who takes the flak when everybody starts asking why revenues are down next quarter! Maybe someday this company will "wake up and smell the coffee" and realize we need to have some financial flexibility in order to compete. Revised: Dear team, We cannot address our customers as we did in the email above. The language used is not only slang but the tone and voice of the message is set through the hostility of the words. Giving the entire email a bothered, unapologetic tone in which our customers will find unprofessional as well as bitter, foolish and incompetent. The slang words can be taken wrongly and can cause the audience to believe we are bias in someway. To avoid these issues, I recommend staying broad or vague but concise, clear and to the point addressing that we do not have the supplies needed to produce promised outcomes and how apologetic we are as a company.
- 12. Valerie Arnold Portfolio ENC3250.793F13 Fall 2013