2. Hotels, food and movies
are rated with stars.
So are our cabbies – by
passengers through the
ComfortDelGro App.
The 'Rate Driver'
feature is a new feature
that was introduced
in the revamped
ComfortDelGro App last
year. It allows passengers
to rate cabbies' level of
service from one to five
stars after the trip.
As at end February
2016, seven in 10
ComfortDelGro cabbies
received at least one five-
star rating.
Cabbies are usually
rewarded with one
Service Performance Point
(SPP) for every five-star
rating. But starting
1 February 2016, one SPP
is also given to cabbies
for every four-star rating.
The key to more SPPs?
Good service!
Reach
for
the
Stars
2
3. 争取更多的星星
人们常给予酒店、美食和电影星级评分。同样地，我们
的乘客也能够通过康福德高应用程序，为我们的德士师
傅打分。
去年推出的革新版康福德高应用程序，就具备 “点
评司机” 的全新功能。乘客可在抵达目的地后，针对德
士师傅的服务给予 1 颗星到 5 颗星的评分。
截至 2016 年 2 月尾为止，每 10 名康福德高德士师
傅当中，就有 7 人获得至少一个 5 星评分。
过去，德士师傅每得到一个 5 星评分，都可获得 1
个服务表现积分。从 2016 年 2 月 1 日起，每得到一个
4 星评分，德士师傅也可获得 1 个服务表现积分。
获得更多服务表现积分的秘诀?优质服务!
The Service Performance Points (SPPs) you
have earned will expire within a year.
This is the latest change that the
Company has made to the SPP scheme.
This is how it works: If you earn 10 SPPs
in January 2016, they will expire on 31 January
2017. Another 10 SPPs earned in March 2016
will expire on 31 March 2017.
Cabbies are therefore encouraged to
redeem their SPPs before they expire. SPPs
can be used to redeem items such as taxi
vouchers. For example, a $5 taxi voucher can
be redeemed with 10 SPPs.
USE SERVICE
PERFORMANCE POINTS
BEFORE THEY EXPIRE
你所获得的服务表现积分将在一年后到期。
这是公司对服务表现积分计划所做出的
最新修订。
例如：如果你在 2016 年 1 月获得 10 个
服务表现积分，这些积分将在 2017 年 1 月 31
日到期。在 2016 年 3 月获得的另外 10 个服
务表现积分，则在 2017 年 3 月 31 日到期。
公司提醒德士师傅在期满之前利用他们
的服务表现积分换取礼品。例如，10 个服务表
现积分可换取 5 元德士券。
到期前使用服务表现积分
3
4. 4
服务好
获嘉奖
Do you know that you can
be awarded for good service
both on national and
company levels?
At the national level is the
Excellent Service Award (EXSA).
Here’s what you should know
about this Award.
你可知道，你将能凭着优质
服务在公司与全国的舞台上获
得嘉奖？
卓越服务奖是一项全国性
的奖项，简介如下。
Rewarded for
Good Service
4
5. Criteria
合格标准
Silver
银奖
Gold
金奖
Star
星级奖
Compliments, including both
internal and external customers
来自内部和外部客户的表扬
At least 2
compliments
至少 2 则表扬
At least 3
compliments
至少 3则表扬
At least 5
compliments
至少 5 则表扬
Recognition, including service-related
awards, for example, Crystal Award
奖项认可，包括服务相关奖项，
例如，水晶奖
Not Applicable
不适用
At least
1 award
至少 1 个奖项
At least 2 awards
between
1 April 2012 and
31 March 2015
之间获得至少 2 个奖
项 2012 年 4 月 1 至
2015 年 3 月 31 日
Contribution to
service improvement
服务改善贡献
Not Applicable
不适用
Not Applicable
不适用
Made suggestions
that contributed to
improvements during
the qualifying period
在合格期间提出
改善建议
What it is:
EXSA is a national award that recognises those
who give quality service.
Qualifying period:
1 April 2014 to 31 March 2015, with the exception
of Star Award, which requires two service-related
awards in the last three years (1 April 2012 to 31
March 2015).
什么奖项：
卓越服务奖旨在表扬提供优质服务的员
工。
合格期：
合格期：2014 年 4 月 1 日至 2015 年 3
月 31 日，星级奖入围者须在过去 3 年
（2012 年 4 月 1 日至 2015 年 3 月 31
日）获得两项服务相关的奖项。
The more commendations and awards you have, the higher the level.
你所获得的表扬和奖项越多，卓越服务奖的等级就越高。
5
6. 以下是一些得奖者的简介：
德士师傅 Zainal bin
Sa'ad (SH6980P)
表扬奖
德士师傅 Zainal bin Sa'ad 挨家挨户地找了
20 分钟，希望联系上遗失 2,000 元现金的失
主。当对方要给予他 100 元的奖励时，他礼貌
地加以拒绝。
Here are some stories from our Past Winners:
Cabby Jasman bin
Sunaidi (SHD3903J)
Crystal Award
Cabby Jasman bin Sunaidi was driving along Ayer
Rajah Expressway (AYE) when he chanced upon an
elderly man walking aimlessly along the shoulder of
the expressway. Not worried if he was putting his own
life at risk, Cabby Jasman stopped his taxi along the
expressway, sought his passenger’s permission and
then alighted to escort the elderly man to safety.
His heroic act was recorded by another motorist
who later sent the video to the Company to
commend him.
Cabby Zaini bin
Sa’ad (SH6980P)
Thumbs Up Award
Cabby Zaini bin Sa’ad went door to door for
20 minutes to locate the owner who had left
his bag, which contained $2,000 cash, in his
taxi. When the owner wanted to reward him
with $100, Cabby Zaini politely declined.
The Company also gives deserving cabbies awards
such as the Crystal Award and Thumbs Up Award.
A Crystal Award winner stands to receive a
certificate and $200 cash, while a Thumbs Up Award
winner stands to receive a certificate and $100 cash.
此外，公司也会为表现优异的德士师傅颁
发水晶奖和表扬奖。
水晶奖得主可获得一张证书和 200 元现
金，而表扬奖得主则可获得一张证书和 100
元现金。
德士师傅 Jasman bin
Sunaidi (SHD3903J)
水晶奖
德士师傅 Jasman bin Sunaidi 看到一名年迈的男子，
漫无目的地走在亚逸拉惹高速公路的路肩上。不担心自
己的安危，他停下车，在征求乘客的同意后，下车护送老
人家到安全的地方。
当时，一名驾车人士拍下了这一幕，并将录像送到公
司，表扬他见义勇为。
6
7. Cabby Ang Ter Kiah
(SHC1442R)
Thumbs Up Award
Cabby Lim Swee Hin
(SH9463X)
Thumbs Up Award
A father and son were stranded when one
of the car’s tyre went flat. The father called
for a taxi accepted by Cabby Lim Swee Hin.
After sending the son to school, Cabby Lim
returned to help the father with the flat tyre.
When they both discovered the spare tyre
was flat as well, Cabby Lim drove the father
to a nearby car workshop to have the flat tyre
inflated, and then sent him back to the car to
fix it. All these, without accepting extra fare.
A student had dropped his wallet in Cabby
Ang Ter Kiah’s taxi. Instead of dropping it off at the
Company’s Lost & Found, Cabby Ang made a trip to the
polytechnic. He even waited at the general office for
some time in hope of catching the student. Meanwhile,
the student, who discovered that his wallet was
missing, called our Lost & Found. That was when he
found out that Cabby Ang had been waiting for him.
Touched, he wanted to compensate Cabby Ang for his
trip but the 71-year-old cabby politely declined.
The student later shared the incident on Instagram,
which became an instant hit.
德士师傅林瑞兴
(SH9463X)
表扬奖
由于汽车爆胎，一对父子只好到路边求助。德
士师傅林瑞兴接获电召到场后，先将儿子送到
学校，再回头帮忙他的父亲。由于备胎也不能
用，林师傅便在不收取额外车资的情况下，开
车送男子去附近的车厂给轮胎充气，再送他回
去装好轮胎。
德士师傅洪添发
(SHC1442R)
表扬奖
一名学生把钱包落在德士师傅洪添发的德士内。当时，
洪师傅并没有把钱包交给失物待领部门处理，而是直
接开车到理工学院。他甚至在办公室等了好一会儿，希
望能够等到失主。与此同时，该名学生也发现自己的钱
包不见，并联络了公司的失物待领部门。这时，那位学生
才知道洪师傅一直在等候着他。满心感激的他，希望能
给予这名 71 岁的德士师傅一些补偿, 但洪师傅礼貌地
拒绝。
这名学生在 Instagram 公开此事后，立即引起极
大的回响。
7
8. At ComfortDelGro Taxis, teamwork plays
an important role. CABBY shares how
teamwork helped a worried granddaughter
find her missing grandma, and a cabby
who was assaulted, seek justice.
Teamwork
Saves the Day
8
9. Was Lost, But Found
Her Grandma was lost!
That was all Ms Tan could think
about on the night of 15 January
2016 when she took to Facebook to
appeal for witnesses.
Her Grandma was last seen
boarding a ComfortDelGro taxi
from Geylang Bahru at 2pm.
ComfortDelGro’s Group
Corporate Communications
Department chanced upon the
Facebook post, and immediately
alerted Customer Contact Centre
to help.
Senior supervisor, Ms Rebualos
Luisa Madriaga, broadcast the
search message via MDT. Within
the hour, Cabby Teh Ah Chwee, 69,
reported in – his elderly passenger,
who was dropped off at 684 Race
Course Road, fitted the description.
With this lead, Ms Tan and her
family rushed to Race Course Road.
It was slightly after 11pm when
she shared that she had found
her Grandma.
Said Ms Tan: “We wouldn’t
have been able to find my Grandma
if Cabby Teh hadn’t responded to
the broadcast message."
Cabby Teh said: “I am happy
that Ms Tan was able to find her
grandma with the information that
I had provided. I am relieved that
she is safe.”
Justice League
When night-shift Cabby Admen Lim
was assaulted by a drunken man
very early in the morning of 30 April
2015, and ended up at the hospital,
his concerns were mainly about his
medical bill and taxi rental.
After assisting the Police, who
had detained the assailant, Cabby
Lim went straight to the Mobile
Data Terminal (MDT) course at 9am
on the same day, without changing
out of his blood-stained shirt.
Mr Chris Tan, the MDT
trainer, immediately alerted
Driver Communications Officer,
Mr Mark Yeo, to it. Mark attended
to Cabby Lim and then proceeded
to help submit his medical claims.
The Company also covered the
portion of his rental during his
medical leave.
Two months later, the assailant
was convicted and jailed. Cabby
Lim decided to take up a civil
suit against him. Mark’s Head of
Department, Mr Lee Choo Kin,
Assistant Vice President, Drivers’
Affairs, supported Cabby Lim’s
decision, and even sought approval
for the Company to co-share the
legal fees.
For eight months, Mark
liaised with the Police and the law
firm. The matter finally came to
a close when the assailant agreed
to compensate Cabby Lim in
instalments starting March 2016.
Cabby Lim later wrote in to
commend Chris, Mark and Choo
Kin: “I am truly grateful for the
assistance that was rendered
towards me. I don’t know how I can
ever repay Chris, Mark and Choo Kin
for their help so I thought of writing
in to the feedback email. Without
their help, I would not have had the
ability to seek justice for myself.”
9
11. Cabbies Do Their Part
to Save Water for
Singapore World Water Day
Cabbies were all geared up to
play their part in saving water for
Singapore World Water Day.
Some 8,500 cabbies collected
six-litre foldable pails from 10
ComfortDelGro Engineering diesel
kiosks for their taxi-washing
activities. By using the smaller pail
instead of the typical nine-litre
plastic pail to wash their taxis,
cabbies are, in fact, saving water.
Said Cabby May Poh (second from
right), who participated in the
launch of the PUB initiative on 1
March 2016: “I think it is a good
initiative. The pail is foldable and
compact, which makes it easier for
me to carry.”
Mr Yang Ban Seng, CEO of
ComfortDelGro Taxis, said: "We are
happy to be working with PUB on
their initiative and will reinforce our
Green message to our taxi drivers
to conserve water when washing
their vehicles.”
新加坡世界水源日
德士师傅为省水
尽一份力
配合新加坡世界水源日，德士师傅纷
纷节约用水，为这项富有意义的活
动尽一份力。
大约 8,500 名德士师傅从 10
个康福德高工程柴油站领取了 6 公
升装的可折叠水桶，清洗德士。相较
于平时用来清洗德士的 9 公升装塑
料桶，这确实发挥了省水的效果。
今年 3 月 1 日参与公用事业
局活动的德士师傅蒲玉枝（右二）
说：“我认为这是很好的措施。这些
水桶既可折叠又轻便，非常容易使
用。”
康福德高总裁（德士业务）杨万
成先生说：“我们很高兴能和公用事
业局携手合作，并将加强宣导环保
讯息，提醒德士师傅在清洗德士时，
节约用水。”
11
12. Hybrid Taxis on Trial
We put two Toyota Prius taxis on
trial in January 2016.
The Toyota Prius taxi:
• starts with just a push of
a button;
• accelerates smoothly;
• runs quietly on electricity
powered by battery and petrol;
• has a fuel efficiency of 25.6km
per litre at optimal level;
• emits lower emissions than the
Hyundai Euro 5 i40 taxi.
• offers ample leg room space and
boot space that stores up to four
medium-size luggage.
These taxis will be assessed on their
reliability, fuel efficiency, comfort,
safety and space during the six-
month trial.
12
14. Taxis
Teams Up with Karhoo
康福德高德士与
Karhoo 携手合作
康福德高德士已和来自纽约的第三方德士预
召服务业者 Karhoo 签署合作协议，为我们的
德士师傅争取更多电召工作。
由于 Karhoo 电召应用程序将显示我们
的公司名称，乘客的预定要求将从我们的德士
电召系统发送至我们的德士。这项程序将开放
给我们的德士师傅，因此他们无需向 Karhoo
登 记。
康福德高总裁（德士业务）杨万成先生
说：“Karhoo 将能为公司的 34,000 名德士
师傅争取更多电召工作，对此我们表示欢迎。
通过 Karhoo 的应用程序，到本地旅行的海
外游客也能电召我们的德士服务。”
ComfortDelGro Taxis has
teamed up with Karhoo, a
New York-based company
with a booking app, to
bring more booking jobs to
our cabbies.
Since our company
name will be displayed in the
Karhoo booking app, booking
requests by passengers will
be despatched to our taxis
via our taxi booking system.
This process is transparent to
our cabbies, hence our cabbies
do not need to sign up with
Karhoo.
Said Mr Yang Ban Seng,
CEO of ComfortDelGro Taxis:
"We welcome the opportunity
Karhoo will offer to our 34,000
cabbies. Through the Karhoo
app, overseas travellers can also
book our taxis when they are
in Singapore.”
14
15. It is often said that first impression counts, so give your
passengers a positive first impression by dressing right
and dressing smart.
We also have a specially designed shirt, which you
can purchase from the General Service Counter at our
Sin Ming office during office hours.
常言道，第一印象最重要。确保衣着端庄得体，能让乘
客留下美好的印象。
我们也为德士师傅特制衬衫，有意者可在办公时间
内前往新民办事处综合服务柜台购买。
确保衣着得体Dress Right
No t-shirt or
polo t-shirt
别穿 T 恤衫或
Polo T 恤衫
✖
No bermudas or shorts
别穿百慕达或短裤
✖
Shirt
衬衫
Dark long pants
深色长裤
Covered shoes
套鞋
Correct Attire Incorrect Attire
No slippers or sandals
别穿拖鞋或凉鞋
✖
15
16. Step Out
and Help Out
Good service comes sometimes in
small gestures.
All it takes is for you to step out of
your taxi to help your passengers with their
belongings or bulky items. Our Service
Audit officers are always on the lookout
for helpful cabbies. You could be the one to
be spotted and rewarded with 10 Service
Performance Points!
Stepping out also gives you a chance to
stretch your legs in between driving. So let’s
step out and help out!
CABBY
Contest
Ceases
CABBY
有奖问答
停办
From this issue
onwards, CABBY
will no longer
be running the
contest. We will
notify winners
of the previous
contest via post.
We thank all
cabbies who have
participated in the
CABBY contest.
有时，优质服务来自于举手之劳。
你只需在乘客下车时帮忙提取行
李或重物。我们的服务审查员将在多个
地点突击检查。你可能获得表扬，并得
到 10 个服务表现积分。
这也是你离开驾驶座，伸展双脚的
好机会。今天起就下车，为乘客伸出援
手吧！
从本期起，CABBY
将停办有奖问答。
我们会通过邮件
通知得奖者。谨此
感谢所有曾经参加
CABBY 有奖问答
的德士师傅。
下车帮助乘客
Editorial Team 委员会
Advisors 顾问 Yang Ban Seng, Tammy Tan • Editor 编辑 Yvonne Tang
Deputy Editor 副编辑 Poh Jian An • Photographer 摄影 Spencer Loh
Address 地址 205 Braddell Road Singapore 579701
Email 电邮 cabby@cdgtaxi.com.sg • Website 网址 www.cdgtaxi.com.sg
The copyright of this publication belongs to Comfort Transportation Pte Ltd (CTPL) and CityCab Pte Ltd (CCPL). Contents
may not be reproduced in any form without the prior written permission of CTPL and CCPL.
References in this publication to any commercial goods or services, or any form are for the information and convenience
of the public, and do not constitute any endorsement by CTPL and CCPL. CTPL and CCPL assume no responsibility for any
consequences arising from the use of or reliance on such information.
All information is correct at the time of printing. Printed by Colourscan Print Co. Pte. Ltd. Design by Silicon+
