1. jobs.bg 13.10.2014 г.
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EUROPEAN CURRICULUM
VITAE FORMAT
Personal Details
First name(s) / Surname(s) Georgi Ivanov Uzunov
E-mail panda.rogue@gmail.com
Nationality Bulgaria
I live in Umkirch, Mittelweg 29/Germany
Birth Date 09.01.1990
Gender Male
Work Experience
Dates April 2014 - October 2014
Occupation or position held Batch and Scheduling C ommand C enter Support Engineer
Main activities and responsibilities The Batch and Scheduling C ommand C enter Support Engineer is responsible for delivering operational services to
outsourcing accounts on time, on target with quality. The Engineer has focus on continuous operations and Incident
management of supported configuration items. The main goal is to minimize the amount of unplanned downtime in
the customer`s production environment and to achieve a high level of customer satisfaction.
Special technical skills :
- JBOSS
- Kerberos
- LDAP Directory or Active Directory
- MS SharePoint
- Tomcat
- Web Analytics
- WebLogic AS
- WebSphere AS
- WebSphere Message Broker
- WebSphere Portal
- Websphere MQ Series
- IBM Tivoli Workload Scheduling (TWS)
- Automic/UC 4
- C ronacle
- Dollar Universe
- C A Autosys
- MS PowerShell or UNIX Shell Sscripting
Name of employer Hewlett Packard
Location Sofia Bulgaria
Type of business or sector Information technologies
Dates December 2013 - April 2014
Occupation or position held Business Applications Support for Google
Main activities and responsibilities • Handle a broad range of customer cases
• Troubleshoot technical and account issues
• Escalate cases as needed
• Meet predetermined targets and represent the company in a professional manner
• Update customer information and transaction information as needed into the database
• Meet and exceed requirements for deliverable output
• Guide customers through the process of online activation of subscription
• Assist customers with billing queries
• Assist in configuring devices to email – mobile devices, tablets, PC s (Android OS, Blackberry, iPhone, Windows
Mobile etc)
• Provide information and guidance on C loud storage and data maintenance
• Provide support to migrate email into a new platform
• Provide support to add/remove/modify user permissions on emails, calendars, shared documents etc.
• Guide through setup of websites/creation of new websites using templates
• Teach users basics of setting up a cloud based email, calendar, shared file storage, office tools and sites
Name of employer Sutherland Global Services - Google Project
Location Sofia Bulgaria
Type of business or sector Information technologies
Dates June 2013 - October 2013
Occupation or position held Housekeeper
Name of employer West Glacier Mercantile
Location West Glacier, MT, USA
Type of business or sector Tourism, hotels and restaurants
Dates July 2012 - May 2013
Occupation or position held Outsourcing C ustomer Service
Main activities and responsibilities Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards;
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2. jobs.bg 13.10.2014 г.
- Obtain voluminous data and information for specific detail according to instructions provided;
- C onduct researches on the Internet and find required information quickly;
- Take decisions on important business tasks based on available information;
- Work with client’s system tools to support company specific requirements.
Name of employer 60K LTD - eBay Project
Location Sofia, Bulgaria
Type of business or sector Information technologies
Dates June 2011 - November 2011
Occupation or position held IT Support Specialist
Main activities and responsibilities - Acts as a single point of contact for the customers;
- Provides 1st level of technical support;
- C ommunicates actively with the 2nd & 3rd level support groups;
- Owns the Incident Management process;
- Spots recurring incidents and raises problem tickets;
- Prepares & updates technical documentation and manuals;
- Monitors SLA compliance & generates monthly/weekly reports.
Name of employer ITD Network
Location Sofia, Bulgaria
Type of business or sector Information technologies
Dates February 2006 - September 2009
Occupation or position held PC Software and Hardware Sales and support
Main activities and responsibilities - System assembly
- Install OS and Software
- Build up wireless networks
- C onsulting clients about parts,systems,notebooks or peripheral devices like printers, scanners etc.
- Sell computers, printers, notebooks to customers
Name of employer "STIL C omputers" Pazardzhik
Location Pazardzhik
Type of business or sector Information technologies
Education and training
Dates October 2014 - till now
Title of qualification awarded C omputer Science
Name and type of organisation providing
education and training Albert-Ludwigs-Universität
Location Freiburg, Germany
Level Master's degree
Dates September 2009 - July 2014
Title of qualification awarded Automation, IT and Robotics
Name and type of organisation providing
education and training Technical University of Sofia
Location Sofia, Bulgaria
Level Bachelor's degree
Dates September 2005 - September 2009
Title of qualification awarded Mathematics & Informatics
Name and type of organisation providing
education and training SOU Georgi Benkovski
Location Pazardzhik, Bulgaria
Level Secondary school
Additional C ourses C isco C C NA network C ertificate – Fundamentals
Softacad PHP/HTML/C SS/Javascript/MySQL
HP Unix - TU Sofia
Personal skills and competences
Mother tongue: Bulgarian
Languages Comprehension Speaking Writing
English Fluent Fluent Fluent
C omputer skills and competences OS Linux/Windows- Install/C onfigure/Troubleshooting : Ubuntu, Linux Mint, Debian,Fedora || Windows 98,Windows
XP,Windows 7,Windows 8,Windows 8.1
PC Hardware - Install/Upgrade/C onfigurate/Troubleshooting
Mobile devices, tablets, PC s Android OS, Blackberry, iPhone, Windows Mobile.
Programming : Python Beginner / C # Beginner / PHP Beginner / C SS / HTML
Office :MS Word/MS Excel/MS Power point
Open Office Suite
Local newtork and media setup
Adobe Photoshop
C orel Draw
Illustrator
MS Movie Maker
C isco C C NA network Fundamentals
Аutocad 2011
SolidWorks 2005
HP Unix
TeamViewer remote support
Visual Studio 2010/12/13
Workflow - Ticket system
Other skills and competences I'm a team player.
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3. jobs.bg 13.10.2014 г.
C ustomer support skills - talking with the people and finding a solution to their problem.
Problem solving attitude.
Managed people Yes (2)
Driving License B, M
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