The Australia-based global workforce management solutions provider wanted to develop a mobile application for their existing web-based workforce management solutions. PSI helped migrate the client's three separate web applications into a single, unified mobile application compatible with iOS and Android. Through user interviews and wireframing, PSI designed simplified, scalable solutions to streamline employee scheduling, time tracking, and financial management across devices. The mobile app allowed for real-time employee location tracking and automated login, improving supervisor oversight and user experience.

1. Global IT Solutions
An ISO 9001:2015 & ISO/IEC 27001:2013
The UX behind Web to Mobile
The Problem Space
The Australia based global workforce management solutions provider planned to develop a mobile application
for the existing web application. The existing workforce management solutions are being utilised across domains
be it aviation, security, transportation, health, child care, government, retail and hospitality. The client wanted PSI
to help them in migrating their web solutions to mobile platform.

2. The main objectives were to:
Understand end user’s goals in context of client’s business needs
Make the designs scalable & configurable for future needs
Three different web based applications to be merged and configured in a single mobile application, to
make it efficient and readily available
Gather an understanding of user expectations and opinions of the current web based system
Compatibility of solution across mobile platforms be it iOS or Android
Our Approach
Inquisitive approach adopted by the team to understand the end users’ perspective and business
aspects, by regularly raising queries to the client and conducting user interviews1
Our first priorities were to simplify customer journeys retaining the finer details, and balance
web and mobile platforms:
SRS (Software Requirement Specification) document was created which served as the detailed docu-
ment to understand the user requirements. The business needs were depicted in design using LO-FI
wireframes
2
Initiated with sketches to get best possible working idea of single mobile app3
The LO-FI Wireframes were designed to ensure the comprehensive user journey4
Frequent review of designs by the client5
Customer experience journey was mapped for uniformity across platforms6
The Challenge
The workforce management solution is being used by organisations wherein the employees and their supervisors
work in different shifts. They have to be informed about their rosters/schedules well in advance and log-in their
working hours. The users can manage their work shift time preferences, leaves and can swap their duties with
co-workers accordingly. Apart from managing the work schedules, the client also wanted to manage and prepare
their financials, collected from different data sources within the system.

3. The Design Process Adopted
Define the
problem
Improve the
design
Collect the
information
Collect feedback
on solution or
test model
Brainstorm and
analyze the ideas
Develop
solutions or build
a test model
Impact & Results
Start
The mobile device could track the employee movement and location using device’s Geo location and
helped automate the login system
The functionalities of three applications were combined in one mobile app
The complex user screens were split in mobile app while maintaining the workflow, for convenience
Users were able to visualize their rosters/schedules in efficient way
Supervisors were able to track and monitor their resources in a better way
Efficient design patterns were used to cater the scalability and future customization

4. Design Tool: UXPin
Technology Used
Project Highlights
Project Name
Location
Industry
Duration
UX Team Size
Delivery Model
Engagement Model
Workforce Management Solutions Provider
Australia
Workforce Management Solutions & Services
4 months
1 Person
Offshore
Turnkey
About PSI
Pratham Software (PSI) is a global IT services company (with established ISO 9001:2015 & ISO/IEC 27001:2013 practices)
providing software product development, consulting and outsourcing solutions to enterprises worldwide. While providing
a wide range of solutions, we focus on Outsourced Product Development (OPD), Business Process Management (BPM),
Application Development and Maintenance (AMD) and Content Engineering. Our extensive experience in OPD helps us
build strong relationships with Independent Software Vendors (ISVs), as we work with them throughout the product devel-
opment lifecycle. In terms of technology and platform, we work across all major technologies such as Microsoft, Java and
Open source and have capabilities and experience in developing solutions for web, mobile, Cloud and social media. For
Enterprise customers, in addition to Process Automation, we also offer development and support services in BI and DWH.
US Office: 21860, Via Regina, Saratoga, California 95070 USA | Ph:(408) 898-4846 | Fax: (408) 867-0666
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www.thePSI.com
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trademarks of their respective companies. Data contained in this document serves informational purposes only.The content is subject to change without notice. This content
is provided by PSI for informational purposes only, without representation or warranty of any kind, and PSI shall not be liable for errors or omissions with respect to the content.