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Getting from problem to vision
Choosing the right toolset
Michał
Mazur
Michał Mazur
#uxdx @mazi_mazur
Senior UX Designer
👋
300+Delivered projects
Web & mobile
55+Highly skilled
team members
7Years on
the market
16Countries of
our customers
Digital Product House
Lost in translation
Part 1.
#uxdx @elpassion @mazi_mazur
Achieving a shared
understanding is hard
#uxdx @elpassion @mazi_mazur
People cling to their
premature solutions
#uxdx @elpassion @mazi_mazur
Fuzzy data is hard to grasp
#uxdx @elpassion @mazi_mazur
Qualitative
vs
Quantitative
#uxdx @elpassion @mazi_mazur
The right toolset
Part 2.
Making sense of a mess
#uxdx @elpassion @mazi_mazur
Personas
#uxdx @elpassion @mazi_mazur
CELE
1.
2.
3.
Sprzedaż, sprzedaż, sprzedaż
Rozwój lokalnego rynku
Dobre, wygodne życie
FRUSTRACJE
1.
2.
3.
Mało czasu w sezonie
“Plankton” wśród klientów zajmuje mu czas
Nie wie jak wykorzystać Internet w biznesie
4.
5.
6.
Niski Hit Rate
Słabe planowanie pracy
Organiczony zasięg rynku (problemy z interpretacjami przepisów)
PERSONA I - DUŻY DYSTRYBUTOR
BIO
Pan Zbyszek prowadzi firmę (ok. 10 osób), która jest dystrybutorem
produktów Anwisu oraz innych producentów (nie tylko rolet/zasłon).
Jego firma i partnerzy zajmują się demonstracją produktów,
doradztwem, sprzedażą, projektowaniem oraz montażem. Jest
ważnym partnerem Anwisu, składa dużo zamówień, oferuje cały
asortyment, regularnie bierze udział w szkoleniach produktowych.
Pan Zbyszek spędza czas zarówno w terenie (lokalnie), jak i w
salonie firmy. Sezonowość ma duży wpływ na jego przychody.
Zazwyczaj nie jest w stanie obsługiwać kontaktów po godzinach
pracy, a jego starania, aby porządnie wejść w online skończyły się
fiaskiem i dużymi kosztami utopionymi w agencje SEO i PPC.
Introwertyk Ekstrawertyk
Analityczny Kreatywny
Konserwatywny Liberalny
Pasywny Aktywny
OSOBOWOŚĆ
MOTYWACJA
Komfort życia 101
Uznanie innych 101
Rozwój osobisty 101
Awans zawodowy 101
IMIĘ
PRACA
MOTTO
STAN CYWILNY
WIEK
Zbyszek Bogdaniec
Biznesmen
Zarobić tak, żeby się nie narobić
ARCHETYP
Cwaniaczek
Żonaty
49
#uxdx @elpassion @mazi_mazur
Persona Proto-persona
Data Assumptions
vs
#uxdx @elpassion @mazi_mazur
Bad personas are worse
than no personas
#uxdx @elpassion @mazi_mazur
Personas are not the real stuff
#uxdx @elpassion @mazi_mazur
source: apartmentbarcelona.com
source: giphy.com #uxdx @elpassion @mazi_mazur
Get your personas moving
#uxdx @elpassion @mazi_mazur
Personas + user scenarios =
#uxdx @elpassion @mazi_mazur
Stories fly
#uxdx @elpassion @mazi_mazursource: giphy.com
Jobs to be done
Functional Emotional
#uxdx @elpassion @mazi_mazur
#uxdx @elpassion @mazi_mazur
Empathy maps
Hear 🙉
source: giphy.com
Think 🤔 Feel 😘
See 👓
Do ✍ Say 👄
#uxdx @elpassion @mazi_mazur
Customer Journey Maps
#uxdx @elpassion @mazi_mazur
Stage Stage Stage
Action Action Action Action Action Action Action Action
Pain Pain Pain
Emotions
Opportunity Opportunity Opportunity
Pain
#uxdx @elpassion @mazi_mazur
Action Action Action Action ActionActor 1
Actor 2 Action Action Action
Actor 2 Action
Service blueprint
#uxdx @elpassion @mazi_mazur
Not every experience is a journey
#uxdx @elpassion @mazi_mazur
Ecosystem map
Company
Theme
Actor
Actor
Theme
Actor
#uxdx @elpassion @mazi_mazur
Ecosystem map
Customer
Theme
Actor
Actor
Theme
Actor
#uxdx @elpassion @mazi_mazur
#uxdx @elpassion @mazi_mazur
Keep it real. Or not.
Aligning the stars
Part 3.
source: www.worldwildlife.org
Get everyone’s hands dirty
🙌
#uxdx @elpassion @mazi_mazur
#uxdx @elpassion @mazi_mazur
Research together, 

test together, 

analyse together.
#uxdx @elpassion @mazi_mazur
“Designers must act as stewards of
design rather than dictators.”
- Cassie McDaniel
source: http://alistapart.com/article/design-criticism-creative-process
“
”
#uxdx @elpassion @mazi_mazur
Presentation over emails
#uxdx @elpassion @mazi_mazur
Name your assumptions
source: https://medium.com/eightshapes-llc/documenting-design-discovery-db14da1b0627
#uxdx @elpassion @mazi_mazur
Describe implications
source: https://medium.com/eightshapes-llc/documenting-design-discovery-db14da1b0627
#uxdx @elpassion @mazi_mazur
“It is only with the heart that one can
see rightly. What is essential is invisible
to the eye.”
- Antoine de Saint-Exupery 
“
”
Thank you!
🤙
#uxdx @elpassion.com @mazi_mazur

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