You can customize your voicemail to allow certain calls to go to a live agent. Source: https://www.answeringservicecare.net, Information shared above is the personal opinion of the author and not affiliated with the website.

1. USING VOICEMAIL AS PART OF YOUR
ANSWERING SERVICES
Depending on what kind of business you are in and what your call volume is like,
Voicemail Services are something you may want to seriously consider, usually as
part of a customized answering services package.
Voicemail Services is a Key Business Tool
Voicemail allows you to be as mobile and flexible as you need to be on your end,
while also giving your callers the opportunity to leave you a message 24/7/365. With
our experience and guidance, we work together with our clients to configure a
customized (and affordable!) answering services package that, with the help of
voicemail, meets you and your callers' needs and expectations in every way. For
instance, you may opt for your own local or toll-free number. You can also have calls
forwarded from your office, mobile or home phone, or your callers can dial the
voicemail number themselves. We will notify you immediately - by cell phone, land
line, email or SMS/text, for example - whenever you receive a message (or you can
also check yourself).
Voicemail Services That Don't Require You to Call In
What's more, while you can of course hear your voicemail messages over the phone,
you can also opt to have them converted to digital audio files and emailed to you.
Think of it: you wouldn't need a phone to hear your voicemail messages, and all you
would need is Internet access and an email address. (By the way, when you receive
voicemail via email, you can actually hear the caller's voice when you open your
email.)
In addition, when combined with our auto attendant and menu tree options, you can
customize your voicemail to allow certain calls to go to a live agent.
Source: https://www.answeringservicecare.net, Information shared above is the
personal opinion of the author and not affiliated with the website.