The document provides instructions for system administrators to look up user accounts, access member records, assist with login issues, check subscription statuses, deactivate or reactivate accounts, and view enrollment histories. Key steps include clicking "Subscriber Search" to look up a user, clicking a user's name to open their member record, clicking "Email Password Link" or "Reset Password" to assist with logins, selecting options to deactivate/reactivate accounts, and selecting "Other Information" and "Detailed Course related statistics" to view enrollment details.

1. Using System Administrator
Member Look-up
To look up user accounts, click Subscriber Search from the homepage.
On the next page, enter the user’s name, e-mail address or student ID number and click on Search.
A snapshot of the user’s affiliation(s) and subscription status will appear in the resulting frame.

2. For specific information about this user, click their name. Their member record will open in a new
window, pictured below

3. Using the Member Record
Login Central
Once you’ve mastered the art of accessing accounts, you’re ready to assist
users with login issues.
To send a user a link to reset their password, click Email Password Link.
If you need to manually reset their password for them, click Reset Password.
Note: Passwords must be a minimum of six characters in length, including a
number.
Subscription Status
We also use System Administrator to find out whether a student’s subscription is active. As previously
pictured, this information is displayed in the Status column upon the initial search, but doesn’t offer
much detail.
For a detailed view, click the user’s name topull up their member record.
To deactivate an account, select the Make Account Inactive radio button.
To reactivate their account, select the Use Batch Dates radio button. (If the batch has also expired, the
account will need to be renewed – but more on that later).
To save, click Update Account Information.

4. Enrollment History
We are also able to access users’ enrollment history via the Member Record. To do so:
Select the Other Information tab
Select Detailed Course related statistics from the drop down menu (pictured) and click on Go
The resulting page will provide a wealth of enrollment information, including their enrollment date,
their role in the program, and whether work has been evaluated for any of the programs in which they
are (or were) enrolled.