Accessing patient information from primary care providers allows ambulances to provide more complete care and ensure the patient's GP is informed, helping to participate in care plans and enhance clinical training. However, challenges include accessing primary care information, maintaining patient privacy in a multi-operator system, and ensuring effective communications and usability of any new system.

1. Using Information to Enhance Care in the Ambulance Sector Ken Leech

5. Benefit Summary Access more complete information Ensure the patient’s GP has a complete picture of all care Participate in a patient’s care plan Enhance clinical governance/training Efficiency

10. The challenges Accessing information from primary care Ensuring patient privacy Multi-operator Communications capability Usability

11. Thank you.... Ken Leech ken@procon.co.nz