Christina Marques is seeking a position as a Surgical Technician. She has a certificate in Surgical Technology from the American Institute of Medical Sciences & Education and an Associate's degree in Science from Union County College. Her qualifications include assembling and passing surgical instruments, assisting and communicating with patients during surgery. She has experience setting up cases and assisting with procedures at Summit Medical Group and Union Surgery Center. Her additional skills involve sanitation, sterilization, knowledge of medical terminology, and assisting physicians.
Abstract
To assess the patient satisfaction level in emergency
department of a level 1Trauma Centre in India.
Shallu Chauhan, Dr.Deepak AgrawaL.
JPN Apex Trauma Centre, All India Institute of Medical Sciences, New Delhi-110029, India
Introduction
Patient satisfaction is an important indicator of the quality of care and service delivery in the
emergency department (ED). The objective of this study was to evaluate patient satisfaction
level in the E.D. of a level 1 Trauma Centre,AIIMS,New Delhi.To determine the effects of
actual waiting time,perception of waiting time,information delivery and expressive quality on
patient satisfaction.
Methods
This study was carried out for 2 months during all shifts mostly for those patients who triaged
as green.We made two groups:1) control group{ not explained anything to the patient} and
2) test group{patient explained for time management & treatment}. Patients/relatives were
asked to complete the questionnaire prior to discharge. For the first month, eight questions
were based on descripitve information were distributed to the control group { questions
including explanation of procedures to the patient,communication of staffs,problems faced
by patient/relatives, and overall patient satisfaction level}.Then, following second month
another study questionnaire included 11 questions based on a Likert scale concerning
waiting time{ie,overall time management,waiting for X-ray or C.T,scan,review by doctor, for
discharge & treatment},promptness & behaviour of staff and cleaniness of hospital given to
the test group.
Observation
Ninety patients who attended our ED were included in this study.The perception that waiting
times for placebo injection & T/t were less than expected was associated with a positive
overall satisfaction rating for the ED encounter[p is 0.033] as compared to actual waiting
time.Actual waiting time were not predictive of overall patient satisfaction. The highest
satisfaction rates were observed in cleaniness of hospital in both the groups and most of them
rated it as very good. For overall treatment, in control group 34% rated as poor & fair and
67% rated as good and very good,whereas in test group only 22% rated as poor and fair
but78% rated as very good and excellent.At the same time,both the groups were rated as
good for overall time management but they were not satisfy with the time taken by doctor
to review the reports and 33% rated as fair in control group and 22% rated as fair in test
goup.The assigned waiting time for particular physician to review a report was 60minutes
but average time taken to consult a particular physician was >60mins which mostly occur
in control group.The overall satisfaction rate was dependent on the mean waiting time. The
highest waiting time for a low rate of satisfaction of patient was 180minutes and for very
good level of satisfaction was just 15minutes. In control group,30% and 17% of patients
rated as fair and poor
Abstract
To assess the patient satisfaction level in emergency
department of a level 1Trauma Centre in India.
Shallu Chauhan, Dr.Deepak AgrawaL.
JPN Apex Trauma Centre, All India Institute of Medical Sciences, New Delhi-110029, India
Introduction
Patient satisfaction is an important indicator of the quality of care and service delivery in the
emergency department (ED). The objective of this study was to evaluate patient satisfaction
level in the E.D. of a level 1 Trauma Centre,AIIMS,New Delhi.To determine the effects of
actual waiting time,perception of waiting time,information delivery and expressive quality on
patient satisfaction.
Methods
This study was carried out for 2 months during all shifts mostly for those patients who triaged
as green.We made two groups:1) control group{ not explained anything to the patient} and
2) test group{patient explained for time management & treatment}. Patients/relatives were
asked to complete the questionnaire prior to discharge. For the first month, eight questions
were based on descripitve information were distributed to the control group { questions
including explanation of procedures to the patient,communication of staffs,problems faced
by patient/relatives, and overall patient satisfaction level}.Then, following second month
another study questionnaire included 11 questions based on a Likert scale concerning
waiting time{ie,overall time management,waiting for X-ray or C.T,scan,review by doctor, for
discharge & treatment},promptness & behaviour of staff and cleaniness of hospital given to
the test group.
Observation
Ninety patients who attended our ED were included in this study.The perception that waiting
times for placebo injection & T/t were less than expected was associated with a positive
overall satisfaction rating for the ED encounter[p is 0.033] as compared to actual waiting
time.Actual waiting time were not predictive of overall patient satisfaction. The highest
satisfaction rates were observed in cleaniness of hospital in both the groups and most of them
rated it as very good. For overall treatment, in control group 34% rated as poor & fair and
67% rated as good and very good,whereas in test group only 22% rated as poor and fair
but78% rated as very good and excellent.At the same time,both the groups were rated as
good for overall time management but they were not satisfy with the time taken by doctor
to review the reports and 33% rated as fair in control group and 22% rated as fair in test
goup.The assigned waiting time for particular physician to review a report was 60minutes
but average time taken to consult a particular physician was >60mins which mostly occur
in control group.The overall satisfaction rate was dependent on the mean waiting time. The
highest waiting time for a low rate of satisfaction of patient was 180minutes and for very
good level of satisfaction was just 15minutes. In control group,30% and 17% of patients
rated as fair and poor
Setting up a dedicated wound care center inside a hospital will help a lot of patients with chronic and accute wounds. Patients with non-healing wounds like diabetic doot ulcer (DFU), bed sores or pressure ulcers, venous and arterial ulcers are treated by a team of medical professionals to ensure wound healing and clinical success. Besides being another hospital revenue unit, the wound care center can also refer patients to the other clinical and other revenue centers of the hospital (Radiology, Pharmacy, Vascular Lab, Diabetes Center).
Patient Satisfaction deals with how patients evaluate the quality of their healthcare experience. It is mainly assessed by conducting Patient Satisfaction Surveys using Healthcare Survey Software to determine the high quality of care, in addition to numerous other dimensions of quality, such as relevance to need, effectiveness, and efficiency.
Setting up a dedicated wound care center inside a hospital will help a lot of patients with chronic and accute wounds. Patients with non-healing wounds like diabetic doot ulcer (DFU), bed sores or pressure ulcers, venous and arterial ulcers are treated by a team of medical professionals to ensure wound healing and clinical success. Besides being another hospital revenue unit, the wound care center can also refer patients to the other clinical and other revenue centers of the hospital (Radiology, Pharmacy, Vascular Lab, Diabetes Center).
Patient Satisfaction deals with how patients evaluate the quality of their healthcare experience. It is mainly assessed by conducting Patient Satisfaction Surveys using Healthcare Survey Software to determine the high quality of care, in addition to numerous other dimensions of quality, such as relevance to need, effectiveness, and efficiency.
Highly motivated and empathetic Certified Medical Assistant with over 13 years of dedicated healthcare experience. A high-performing professional with success in both administrative and direct patient care roles. Possesses extensive training in clerical duties such as billing, insurance, and scheduling. Additional hands-on experience includes administering a range of patient care procedures in emergency non-emergency situations. Demonstrates an ability to remain calm, dedicated, and a clear cross-functional team player throughout entire patient care process.
medical device sales, emergency room experience, operating room experience, surgery experience, strong healthcare background, business to business sales
1. CHRISTINA MARQUES
104 Luttgen Place, Apartment 1, Linden, New Jersey 07036 (732) 939-2400
cmarques2787@gmail.com
Objective
To obtain a position as a Surgical Technician at a well-established hospital or surgery center where my educa-
tion, skills, and dedication prove to be an asset to its surgical team.
Qualifications
• Ability to assemble, handle and pass surgical instruments to physician
• Trained in assisting, caring for and communicating with patients during surgery
Additional Skills
• Sanitation, disinfection, inspection, assembly and sterilization of supplies and instruments
• Knowledge of HIPAA, Medical Laws & Ethics, Patient Care, Patient Assessment & QA
• Knowledge of Medical Terminology, Anatomy & Physiology
• Knowledge of patient records management system
• Assisting surgeons and anesthesiologist physicians
• Infection Control, Basic Case Preparation & OSHA
• Pharmacology
• Surgical Procedure & Preoperative Phase
Education & Certifications; Clinical Experience
Education
American Institute of Medical Sciences & Education - Piscataway, New Jersey
• Surgical Technologist, certificate earned February 2015
• Graduated second in class
• Accredited school by CESS-MSA & recognized by the U.S. Secretary of Education and CHEA
• Course study included: Medical Terminology, Anatomy & Physiology, Microbiology & Venipuncture,
Anethesia physics & Equipment, Introduction to Surgical Technology, Introduction to Surgical Instru-
ments, Pharmacology in Surgical Technology, Basic Case Preparation and Patient care, Patient Assess
ment and QA, Surgical Procedures, Sanitation, disinfections, inspection, assembly, and sterilization of
supplies and instruments
Union County College, Cranford, New Jersey
• Associate of Science, degree earned January 2014
Certifications
CPR Certification, American Heart Association, effective May 2015 - May 2017
Tech In Surgery, Certified (NCCT), effective April 2015 - April 2016
Clinical Experience
Summit Medical Group Ambulatory Surgery Center - Berkeley Heights, New Jersey
January 2015 - February 2015
• Set-up cases for General, Orthopedics, and Plastic/Reconstructive surgeries
2. • Supply gowns to the members of the surgical team
• Assist with scrubbing and surgical procedures in general surgeries, orthopedics, and plastic/reconstructive
Union Surgery Center - Union, New Jersey
September 2014 - January 2015
• Central Processing cleaning and sterilization of instruments
• Clean and maintain equipment in the operating room
• Anticipating needs of surgeons and providing proper equipment during surgical procedures
• Scrubbed for ENT, Podiatry, and Pain Management procedures
Employment History
Wine Central - Warren, New Jersey
Assistant Floor Manager (2007-2013; 2015 - present)
• Managed staff schedules and attendance
• Responsible for inventory, deliveries and all payments related to merchandise
• Direct customer relations and expertise in assisting customers with wine selection
Lil Peoples Playhouse Childcare - Long Hill, New Jersey
Teachers' Assistant (2005-2008)
• Responsible for direct care of children in toddlers' room
Foreign Languages
Spanish and Portuguese
