Samantha Glaves has obtained an Applied Business Technology Certificate from Thompson Rivers University with a GPA of 91%. She has 5 years of customer service experience and is proficient in Microsoft Office, Sage50, and Google Docs. Samantha has experience creating spreadsheets, newsletters, and other documents. She is skilled in filing, cash handling, and answering phones from previous roles at Purolator, UPS, and other organizations. Samantha maintains a 66 WPM typing speed and seeks to apply her administrative and computer skills to a new opportunity.

1. SAMANTHA GLAVES
(250) 320-6666 ♦ samglaves93@gmail.com ♦ 774 Western Avenue ♦ Williams Lake, BC V2G 2J3
Highlights
 I obtained my Applied Business Technology Certificate, while maintaining a GPA of 91%
throughout the program.
 Accomplished an average typing speed of 66 WPM.
 Exceeded expectations using computer programs.
 I have 5 years of experience in the customer service industry.
 I am happy to work within a team environment as well as independently.
Computer Skills
 I have been familiarized with multiple computer programs, including: Windows 7, Word,
Excel, Access, Publisher, PowerPoint, Outlook, Sage50, and Google Docs.
 I received an A in my Web Page Design class during my time in the Applied Business
Technology Program.
 I thrive when working on newsletters, posters, flyers, and brochures. Preforming these
types of assignments allows me to exercise my creativity and develop my skills further with
the programs.
 During my time at Shell Gas Station, I was required to create and fill out spreadsheets
in the Excel program to record what was sold for that shift. I also used Excel during my
time with Purolator & UPS, as a record for what was delivered, ready for pick up, and
received.
PORTFOLIO AVAILABLE UPON REQUEST.
Administrative Skills
 I have experience in file management from previous jobs, including Purolator & UPS, Shell
Gas Station, and the Applied Business Technology Program.
 I have had 2 years of experience answering office telephones from my position as a
Shipment Clerk at Purolator & UPS, as well as my time spent at the Women’s Contact
Society.
 Throughout the Applied Business Technology Program I excelled in bookkeeping,
office procedures, and business communications.
 Through many of my past positions I have handled cash and worked cash registers.
Work Experience
Practicum Student │Thompson Rivers University Williams Lake, BC
May 2015
Practicum Student │Women’s Contact Society Williams Lake, BC
March 2015 – April 2015
Team Member │Tim Horton’s Restaurant Kamloops, BC
January 2013 – May 2014
Equipment Operator │Peace Country Oilfield Company Fort Nelson, BC
October 2012 – January 2013
Youth Coordinator │Friendship Centre Fort Nelson, BC
January 2012 – October 2012
Shipment Clerk │Purolator & UPS Fort Nelson, BC
January 2011 – October 2012

2. SAMANTHA GLAVES Résumé continued│Page 2
Part-time Work
Service Station Attendant │National & Shell Canada Fort Nelson, BC
January 2009 – January 2011
Team Member │A&W Restaurant Fort Nelson, BC
September 2008 – January 2010
Education
Thompson Rivers University – Williams Lake, BC
Applied Business Technology Certificate
September 2014 – May 2015 I
have recently graduated from the Applied Business Technology Program at the Williams Lake
Campus. I received my certificate with an A GPA, which I was presented with in May 2015.
Thompson Rivers University – Kamloops, BC
Upgraded
January 2013 to April 2014
During this time I was able to upgrade certain subjects, as well as work on obtaining BA of Arts.
While attending classes I was able to hold down a full-time job, as well as attend school full-time
while maintaining a B grade average.
Fort Nelson Secondary School – Fort Nelson, BC
Grade 12 – Dogwood Diploma
September 2007 – June 2011 I
graduated from Fort Nelson Secondary School in 2011 with Honors. During my senior year of
secondary school I participated in a dual credit program that took place at the local Northern
Lights College. I attended a university level Psychology class that I completed with an A as my final
grade. Throughout high school I had at least one part-time job, on occasion two at a time.
Activities
I live a very active lifestyle, and enjoy a variety of outdoor activities.
 I love hiking, fishing, camping, exploring, swimming, and jogging during the spring
and summer time.
 I love to play hockey during the winter months and golfing during the warmer
months.
 Throughout the year I keep up on my fitness by going to the local gym, Concrete
Fitness.
 I love to travel as well and have visited 7 different countries throughout my life.
 I love to try different things, which is greatly translated in the kitchen. I love to try making
different foods from all kinds of cultures.
References
Kerry Cook Instructor, Program Coordinator Marilyn Sibert Owner/Operator
Thompson Rivers University
Applied Business Technology Program Mobile:
(250) 267-1946
Dr. Randolph Radney Instructor
Thompson Rivers University
Applied Business Technology Program Work:
(250) 392-8000
Purolator & UPS
Mobile: (250) 500-1355 Work:
(250) 233-5342
Jasmine Lavoie Supervisor
Purolator & UPS
Mobile: (250) 500-1355

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