This document is a resume for Zachary A. Hatfield summarizing his professional experience and qualifications. He has over 5 years of experience in managerial, administrative, and sales roles. Currently he works as a fiber optic technician where he is responsible for scheduling, customer service, and material management. Previously he served in the US Army for 5 years where he held various leadership and management positions supervising over 20 people and over $3.5 million in equipment. He is seeking a new position where he can motivate and lead teams to improve effectiveness.

1. ZACHARY A. HATFIELD
14419 San Paolo Ln Charlotte, NC 28277 ∙ 334-408-8202 ∙ zachary.hatfield3@gmail.com
SUMMARY
Courteous, energetic, detail oriented individual experienced in managerial, administrative, and sales
operations. Recognized and awarded for leadership, diligence, and tenacity. Seeking a position to
motivate, lead and oversee individuals in order to improve the overall effectiveness and motivation of
the team.
AREAS OF EXPERTISE
° Interviewing and Candidate
selection
° Physical and Digital
Information Security
° Team Management
° Advanced Leadership
Training
° Scheduling Training and
Meetings
° Secret Security Clearance
° Emergency Response
and First Aid
° Quality Control and Loss
Mitigation
° Customer Service
● Strong skills in training personnel to policy standards, conducting and supervising day to day office
responsibilities, oral and digital communications, and managing multiple priorities and personnel
concurrently.
● COMPUTER PROFICIENCIES: Microsoft Office, Linux based communication platforms and Digital
Training Management Systems.
PROFESSIONAL EXPERIENCE
CUSTOM COMMUNICATIONS March 2016-Present
Matthews, NC
(Fiber Optic Technician)
 Trained and certified in splicing and signal loss calculation of fiber optic cables.
 In charge of communicating with the customer to schedule dates and times of work and physical
security of keys, as well as address and resolve customer service issues.
 Tracked, accounted for and reported material used for each job site and mitigated excessive
waste by implementing strategies and solutions to existing designs.
UNITED STATES ARMY April 2010 – December 2015
FIELD ARTILLERY Fort Sill, OK; Fort Benning, GA
( Highest rank held E-4 /Corporal)
● Certified and trained in Advanced Leadership skills and practices through both web based and
hands on training.
● Performed managerial duties to include supervising in excess of 20 employees on a day to day
basis. To include counseling, administrative paperwork, physical training, time keeping and
accountability.

2. ● Trained in excess of 200 employees on Equal Opportunity, Sexual Harassment and Assault
response, and Safety Standards based on Federal and Department of Defense standards.
● Accountable for over $3,500,000 worth of equipment with no losses or at fault damages.
● Managed a 4 person team to conduct administrative duties and an additional 20 people in day to
day functions.
● Authored a new standard operating procedure for the filing and maintenance of personnel
records that was incorporated for over 12,000 personnel.
● Created Intelligence documents to include graphic intelligence summaries and official
intelligence reports.
● Appointed Physical Security Manager for the company, in charge of ensuring over 25 vehicles, 2
government buildings, and classified documents are secured to policy standards.
● Succeeded in the rapidly changing and stressful environment by employing the best practices of
the organization and applying them to a challenging situation.
● Maintained time schedules and determined how many employees were necessary to continue
working and released employees accordingly.
● Interviewed potential candidates for positions within the company as well as let individuals go
based on performance and ethical violations.
Previous Employment available upon request
EDUCATION AND TRAINING
● The Fiber Optics Association FTTx certification (May 2016)
● LEAN, Six Sigma, and Balanced Scorecards (October 2015)
● Anti-Terrorism Level 1 (August 2015)
● Personal Financial Management (January 2015)
● Department of Defense Cyber Awareness ( November 2014)
● Information Assurance (November 2014)
● Unit Armorers Course (June 2014)
● Accident Avoidance Training (June 2014)
● Sexual Harassment/ Assault Training (January 2014)
● Personally Identifiable Information Course (December 2013)
● Operational Security (September 2013)
● Composite Risk Management (November 2012)
● Basic Leaders Course (July 2012- August 2012)
● Applied Suicide Intervention Skills Training (November 2011)
● Leadership Essentials (October 2011)
● The Voice of Leadership (October 2011)
● Workplace Safety (October 2011)
● Microsoft Excel and Word 2003 (October 2011)
● Combating Human Trafficking (September 2010)
● Combat Lifesaver Course (May 2010)