Krishnaraj Rao is seeking a challenging role that allows him to enhance his skills and contribute to an organization's growth. He has over 15 years of experience in roles related to data network engineering, service delivery, and customer support. His responsibilities have included circuit delivery, troubleshooting, equipment installation and configuration, and ensuring service level agreements are met. He holds a Diploma in Electronics and Communication Engineering and is proficient in English, Kannada, Hindi, and Tulu.

1. KRISHNARAJ RAO
: krishnaraj.rao2@gmail.com
: +91-9741028159
Career Objective:
To take up a challenging role in an enterprising organization that gives scope to enhance my skills,
nurture my knowledge, and there by contribute to the growth of the organization.
Work Experience:
Present Company: - Telesonic Network Ltd. from April 2013 to till date.
Designation – Lead Engineer- Service Delivery
Pre vious Company:
Alcatel Lucent Network management Services India Pvt Ltd from Aug 2009 to March 2013.
Designation – Senior Officer - Service Delivery.
Job Profile:
Service delivery is one of the Core Technical functions of AES and Telemedia Data business, Which
generates revenue to organizations through implementation of data circuits. Service delivery team
enhances data repeat business in AES -Corporate and brings customer delight through excellence in
service delivery. Customer Satisfaction through creating customer experience during project
implementation
Responsibilities:
• Single point of contact for PRI, ILP, ILL, MPLS,2G,3G,4G Links &High Bandwidth Airtel Data link
deliveries for corporate &Telemedia customers to entire Bangalore South zone.
• Aligning resources for customer Shifting and migration activities.
• Tracking of orders on internal systems and ensure contractual dates are met.
• Follow-up with global and in country teams for site installation. (Hardware ordering, configuration,
implementation testing )
• Testing of data links such as E1, Ethernet, Gigabit Ethernet links, Gig Optical Links, DS-3, STM-1,
STM-4 & STM-16, IPLC, NNI links to ensure End to End error free connectivity.
• Good exposure on Data link testing like RFC 2544, Soft and Hard loop testing, through put test,
speed test with different type of Testers like VEEX, JDSU smart class, SUNSET, ACTRENA,JDSU ANT
5.
• Manage escalations where appropriate.
• Handover the completed projects to Service Assurance.
• Building relationship with suppliers and vendors for access deliveries.

2. • Coordinating with MPLS-ISP NOC, ANG and TNG teams for the successful testing of the links and
providing end-to-end connectivity.
• Responsible for building the Basic configuration of CE router for MPLS & Internet service.
• Troubleshooting Layer 1 & Layer 2 Transmission issues to ensure clean circuit delivery.
• Installation and configuration of Basic routers.
• Configuration of 3com routers , Schmid Routers & HUWEAI Routers.
• Schmid E1 & Ethernet modems, RAD HTU E1,Loop Modems, RAD ASMI modems, Actelis modems,
Leased line Converters like RAD FCD E1 Converter, CTC Converter.
• Data link testers of different vendors like VEEX, JDSU, SUNSET, ACTRENA
Pre vious Company:
W orke d w ith Bharti Airte l Se rvice s Ltd Bangalore as a DATA Ne tw ork Engine e r -Se rvice
De live ry from Oct 2006 to Mar 2009.
Job Role:
• Installation, commissioning and maintenance of access and trunk circuits like E1 PRI , ILP, MPLS,
DS3, STM1 Links, ISDN BRI, DSL & IP Centrex lines.
• Expedite the access circuit delivery to meet the customer expectations.
• Staging and configuring the CPEs like Modems,Schmid Routers at different customer locations.
• Communicating with various Telco providers (BSNL, RIL, BHARTI, BTNL, TTSL, STPI, TULIP) for
implementing new leased lines, RF links and restoration of faulty links for an uninterrupted
operational process.
• Coordinating with back end NOC & Switch Team for resolving Data circuit issues end-to-end
• Updating the status of the trouble tickets in Remedy Ticketing System.
• Routine monitoring of network infrastructure and maintaining up all the Data circuits RSU wise.
• Managing and maintaining the Uptime as per committed SLAs.
Link Well Electronics Pvt Ltd:-
Worked As Customer Support Engineer from 1st Oct 2000 to 30th
Sept, 2006
Job Role:-
• Integration and configuration and maintenance of EPABX and Voice Extensions.
• Structured cabling.
• Installation of Meltron, NEC & NICE EPABX
• Checking and rectifying the extensions which are connected to EPABX equipment.
• Maintaining UPS and DG bearing various capacities like 320 KVA and 125 KVA.
• Necessary troubleshooting procedures are carried out and further are to coordinate with AMC
supplier.

3. Educational Qualification:
• Diploma -2000- Electronics and Communication Engineering at NRAM Polytechnic, Nitte, Udupi,
Karnataka
• PUC -1997-PCME- Vijaya College Mulki, Karnataka
• SSLC -1995-P.K.S High School, Udupi, Karnataka
PERSONAL DETAILS:
Name : KRISHNARAJ RAO.
Father’s Name : JAGADEESH RAO.
Date of Birth : 22-07-1978.
Languages Known : English, Kannada, Hindi and Tulu
Address : Patel House, Belapu
Paniyoor Post, Udupi,
Karnataka.