Unlocking Your Workplace Benefits The Power of Video Training.pdf
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Explore a unique opportunity to enhance your team's grasp and utilization of workplace benefits with our exclusive Benefit Training Video. This comprehensive tool simplifies the intricacies of benefit programs, guiding your employees through healthcare plans, retirement options, and more. With straightforward explanations, interactive modules, and practical scenarios, empower your workforce to make informed decisions and optimize their benefits package. Elevate your organization's employee satisfaction and productivity with our tailored Benefit Training Video today.
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Jack J. Phillips, Ph.D.
This case was prepared as a basis for discussion rather than to illustrate either effective or ineffective administrative and management practices. All
names, dates, places, and organizations have been disguised at the request of the authors or organizations. This is an update of a case study
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Training and Development, Alexandria, VA, 2005).
Copyright © 2007.
No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by a means without written permission.
P.O. Box 380637
Birmingham, AL 35238
Phone: 205-678-8101 • Fax: 205-678-8102
Email: [email protected]
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NATIONS HOTEL
© 2007 ROI Institute, Inc. All rights reserved.
1
ABSTRACT
The learning and development team at the Nations Hotel Corporation was challenged to identify learning
needs to help executives find ways to improve efficiency, customer satisfaction, and revenue growth in the
company. A key component of the program was the development of a formal, structured coaching program,
Coaching for Business Impact. The corporate executives were interested in seeing the actual ROI for the
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including ROI.
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guest satisfaction.
The hospitality industry is very competitive, cyclical, and subject to swings with the economy. Room rentals
are price sensitive, and customer satisfaction is extremely important for NHC. Profits are squeezed if operating
costs get out of hand. NHC top executives constantly seek ways to improve operational efficiency, customer
satisfaction, revenue growth, and retention of high-performing employees. Executives--particularly those in
charge of individual properties--are under constant pressure to show improvement in these key measures.
The learning and development function, the Nations Hotel Learning Organization (NHLO), conducted a brief
survey of executives to identify learning needs to help them meet some of their particular goals. NHLO was
interested in developing customized learning processes including the possibility of individual coaching
sessions. Most of the executives surveyed indicated that they would like to work with a qualified coach to
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ROI Case Study Jack J. Phillips, Ph.D. This case .docx
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Jack J. Phillips, Ph.D.
This case was prepared as a basis for discussion rather than to illustrate either effective or ineffective administrative and management practices. All
names, dates, places, and organizations have been disguised at the request of the authors or organizations. This is an update of a case study
originally published in ROI at Work: Best Practice Case Studies from the Real World, (Jack J. Phillips and Patti P. Phillips, American Society for
Training and Development, Alexandria, VA, 2005).
Copyright © 2007.
No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by a means without written permission.
P.O. Box 380637
Birmingham, AL 35238
Phone: 205-678-8101 • Fax: 205-678-8102
Email: [email protected]
MEASURING ROI IN BUSINESS COACHING
NATIONS HOTEL
© 2007 ROI Institute, Inc. All rights reserved.
1
ABSTRACT
The learning and development team at the Nations Hotel Corporation was challenged to identify learning
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company. A key component of the program was the development of a formal, structured coaching program,
Coaching for Business Impact. The corporate executives were interested in seeing the actual ROI for the
coaching project. This case study provides critical insights into how coaching creates value in an organization
including ROI.
BACKGROUND
Nations Hotel Corporation (NHC) is a large U.S.-based hotel firm with operations in 15 countries. The firm has
maintained steady growth to include more than 300 hotels in cities all over the world. NHC enjoys one of the
most recognized names in the global lodging industry, with 98% brand awareness worldwide and 72% overall
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The hospitality industry is very competitive, cyclical, and subject to swings with the economy. Room rentals
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costs get out of hand. NHC top executives constantly seek ways to improve operational efficiency, customer
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charge of individual properties--are under constant pressure to show improvement in these key measures.
The learning and development function, the Nations Hotel Learning Organization (NHLO), conducted a brief
survey of executives to identify learning needs to help them meet some of their particular goals. NHLO was
interested in developing customized learning processes including the possibility of individual coaching
sessions. Most of the executives surveyed indicated that they would like to work with a qualified coach to
assist them through a variety of challenges and issues. The executives believed that this would be an efficient
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All rights reserved, copyright 2017 NeuroKinetic Learning
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Discuss the strengths and weaknesses of presentational, hands-on, and group building training methods.
Provide recommendations for effective on-the-job training (OJT).
Develop a case study.
Develop a self-directed learning module.
Discuss the key components of behavior modeling training.
Explain the conditions necessary for adventure learning to be effective.
Discuss what team training should focus on to improve team performance.
Training Drives Growth at Zeigler Auto Group
In 2004, the Zeigler Auto Group consisted of four dealerships and a president, Aaron Zeigler, with a desire to expand. Along with aggressive hiring, Zeigler’s plan would require a training program to build skills and alignment with the company’s values. A training program helps attract ambitious salespeople because recruiters can show that it will help them develop their selling skills and perhaps move into management. Furthermore, the largest dealership networks have formal training programs, and Zeigler wanted to compete for talent with them. Training has helped the company meet its president’s ambition to expand. It now has more than 23 dealerships in four states, with a workforce that includes hundreds of salespeople and service advisers.
The company developed training that combines classroom instruction with videos. The videos are available for salespeople, service advisers, and department managers. There are more than 2,000 videos in an online library. The videos range in length from 30 seconds to between five and eight minutes. The library also includes training videos that have been developed by Zeigler’s executives and managers. The videos cover essentials such as having a positive attitude at work and how to treat a customer as well as more complex topics such as overcoming a customer’s objection to purchasing a car. After watching the videos, the employees
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take a quiz to check their understanding. Video instruction is used because the format is flexible and allows employees to learn as their schedule permits. When they meet for classroom training, which happens every month or two, they drill down deeper into topics. The classroom training involves either face-to-face sales training or a guest speaker at headquarters, with the presentation shared in other locations via videoconferencing. Guest speakers have included Jim Craig, the goalie for the 1980 gold medal–winning U.S. Olympic ice hockey team, and Bill Rancic, the first contestant to be hired from Donald Trump’s TV show The Apprentice. The guest speakers’ presentations are also videotaped, if they agree, and included in the video library. Training for new hires also involves face-to-face classroom instruction. Zeigler also uses mentoring groups to develop employees evaluated to have the potential to become managers. Participation in the mentoring groups is by membership only. The invitation come ...
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Changes in learning, coaching, and formal evaluation needs require forward thinking solutions. With SIBME for Enterprise, elevate any LMS or TMS platform while adopting evidence-based practices in professional development. Enjoy this primer, with specific use cases for large enterprises across a broad range of functional areas and HR.
All rights reserved, copyright 2017 NeuroKinetic Learning
www.neurokineticlearning.com
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If learning is poorly managed, it will be viewed as a cost with questionable value and little connection to the organisation’s goals or success. So how can leaders assess the importance of learning and development while also considering the return on investment and benefit-cost ratio?
In this deck, you’ll learn;
1. The critical importance of training and development.
2. The significant distinction between ROI and BCR.
3. What is the ROI methodology process made up of.
4. The benefit of ROI for your training program.
ROI Case Study Jack J. Phillips, Ph.D. This case .docx
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Jack J. Phillips, Ph.D.
This case was prepared as a basis for discussion rather than to illustrate either effective or ineffective administrative and management practices. All
names, dates, places, and organizations have been disguised at the request of the authors or organizations. This is an update of a case study
originally published in ROI at Work: Best Practice Case Studies from the Real World, (Jack J. Phillips and Patti P. Phillips, American Society for
Training and Development, Alexandria, VA, 2005).
Copyright © 2007.
No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by a means without written permission.
P.O. Box 380637
Birmingham, AL 35238
Phone: 205-678-8101 • Fax: 205-678-8102
Email: [email protected]
MEASURING ROI IN BUSINESS COACHING
NATIONS HOTEL
© 2007 ROI Institute, Inc. All rights reserved.
1
ABSTRACT
The learning and development team at the Nations Hotel Corporation was challenged to identify learning
needs to help executives find ways to improve efficiency, customer satisfaction, and revenue growth in the
company. A key component of the program was the development of a formal, structured coaching program,
Coaching for Business Impact. The corporate executives were interested in seeing the actual ROI for the
coaching project. This case study provides critical insights into how coaching creates value in an organization
including ROI.
BACKGROUND
Nations Hotel Corporation (NHC) is a large U.S.-based hotel firm with operations in 15 countries. The firm has
maintained steady growth to include more than 300 hotels in cities all over the world. NHC enjoys one of the
most recognized names in the global lodging industry, with 98% brand awareness worldwide and 72% overall
guest satisfaction.
The hospitality industry is very competitive, cyclical, and subject to swings with the economy. Room rentals
are price sensitive, and customer satisfaction is extremely important for NHC. Profits are squeezed if operating
costs get out of hand. NHC top executives constantly seek ways to improve operational efficiency, customer
satisfaction, revenue growth, and retention of high-performing employees. Executives--particularly those in
charge of individual properties--are under constant pressure to show improvement in these key measures.
The learning and development function, the Nations Hotel Learning Organization (NHLO), conducted a brief
survey of executives to identify learning needs to help them meet some of their particular goals. NHLO was
interested in developing customized learning processes including the possibility of individual coaching
sessions. Most of the executives surveyed indicated that they would like to work with a qualified coach to
assist them through a variety of challenges and issues. The executives believed that this would be an efficient
way to learn, apply, and achieve results. Co.
ROI Case Study Jack J. Phillips, Ph.D. This case .docx
ROI Case Study
Jack J. Phillips, Ph.D.
This case was prepared as a basis for discussion rather than to illustrate either effective or ineffective administrative and management practices. All
names, dates, places, and organizations have been disguised at the request of the authors or organizations. This is an update of a case study
originally published in ROI at Work: Best Practice Case Studies from the Real World, (Jack J. Phillips and Patti P. Phillips, American Society for
Training and Development, Alexandria, VA, 2005).
Copyright © 2007.
No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by a means without written permission.
P.O. Box 380637
Birmingham, AL 35238
Phone: 205-678-8101 • Fax: 205-678-8102
Email: [email protected]
MEASURING ROI IN BUSINESS COACHING
NATIONS HOTEL
© 2007 ROI Institute, Inc. All rights reserved.
1
ABSTRACT
The learning and development team at the Nations Hotel Corporation was challenged to identify learning
needs to help executives find ways to improve efficiency, customer satisfaction, and revenue growth in the
company. A key component of the program was the development of a formal, structured coaching program,
Coaching for Business Impact. The corporate executives were interested in seeing the actual ROI for the
coaching project. This case study provides critical insights into how coaching creates value in an organization
including ROI.
BACKGROUND
Nations Hotel Corporation (NHC) is a large U.S.-based hotel firm with operations in 15 countries. The firm has
maintained steady growth to include more than 300 hotels in cities all over the world. NHC enjoys one of the
most recognized names in the global lodging industry, with 98% brand awareness worldwide and 72% overall
guest satisfaction.
The hospitality industry is very competitive, cyclical, and subject to swings with the economy. Room rentals
are price sensitive, and customer satisfaction is extremely important for NHC. Profits are squeezed if operating
costs get out of hand. NHC top executives constantly seek ways to improve operational efficiency, customer
satisfaction, revenue growth, and retention of high-performing employees. Executives--particularly those in
charge of individual properties--are under constant pressure to show improvement in these key measures.
The learning and development function, the Nations Hotel Learning Organization (NHLO), conducted a brief
survey of executives to identify learning needs to help them meet some of their particular goals. NHLO was
interested in developing customized learning processes including the possibility of individual coaching
sessions. Most of the executives surveyed indicated that they would like to work with a qualified coach to
assist them through a variety of challenges and issues. The executives believed that this would be an efficient
way to learn, apply, and achieve results. Co ...
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ROI Case Study Jack J. Phillips, Ph.D. This case .docx
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