University assignment-on-employability-skills

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Assignment to the students studying at diferent educational levels.
1
EMPLOYBILITY
SKILLS

TABLE OF
CONTENTS
INTRODUCTION........................................................................................3
TASK 1................................................................................................3
Create an action plan that sets out the responsibilities, performance
objectives and time management strategies (1.1 & 2.3 & M3)............3
TASK 2................................................................................................5
Communicating in a variety of styles and appropriate manner (2.2) 6
Analyse team roles and dynamics (3.1 & 3.2).................................6
Review how motivational techniques can be used to improve
performance (1.4)7 Evaluate tools and methods for developing
strategies and solutions to problems as well as their potential and real
impact on the business (4.1 & 4.2)......................................................8
Make recommendations for Improvement and alternative ways (1.3 & 3.3)
........................................................................................................8
Evaluate own efectiveness against defned objectives (1.2 & D1). 9
TASK 3...............................................................................................10
Write the checklists and make how and why they are strategic
documents that help resolve particular problems (2.1 & 4.2)............10
TASK 4...............................................................................................10
Schedule brief team meetings during the running of the event (AC 2.1,
M1, D1 & D2)......................................................................................10
CONCLUSION.....................................................................................11
REFERENCES.....................................................................................12

INTRODUCTION
Employability skills are the quality which are considered
signifcant to have in the labour market at various labels of
employment at various industry sectors. These skills comprise of soft,
workforce preparation attainment and other core abilities which every
employer wants in their employees. It is necessary to have
employment skill in the staf so that they can serve their customers in
a better way. It also helps in to the enhancement in the skills of
employees which are needed in the job (Wright, Brinkley and Clayton
2010). These assist the employees in making critical decisions and to
connect well with the colleagues. Hence, there are eight skills which
employees caters in their work place which are communication,
problem solving, planning and organizing, self management, teamwork,
technology etc. For conducting the current research, Fizz Bang Events
has been chosen. It is the event management company which organize
the event of the clients. This report focuses on determining own
responsibilities and performance and able to developed interpersonal
and transferable skills. Moreover, the report will demonstrate the
dynamics of working with others and development of strategies for
solving problem in the organization.
TASK 1
Create an action plan that sets out the responsibilities, performance
objectives and time management strategies (1.1 & 2.3 & M3)
There are some responsibilities and performance objectives of the
operational manager of Fizz Bang events which help in making an
efective action plan. This plan will help to identify efective time
management strategies. The action plan is as follows:
Action Plan
Responsibilitiesofoperationaleventmanager:
 Development, production and delivery of projects from the
proposal point to the delivery point..

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 Delivering events on time, within budget and able to meet customers'
expectations.
 Setting, communicating, maintaining timelines and priorities
on every project
 Communicating, maintaining and developing client relationships.
 Managing supplier relationships (Van Harten, Knies and Leisink,
2016).
 Managing operational and administrative functions to ensure
specifc projects are to be delivered efciently.
 Providing leadership, motivation, direction and support to the
team.
 Ensuring excellent customer service and quality delivery.
 Being responsible for all project budgets from the start to fnish.
 inspecting on site and project managing events.
 Perform research to select proper venue for events and
evaluate the appropriate target audience for all processes.
 Design various event proposals for all client briefngs and
coordinate with board members to administer all events and
determine the format for same (van Staa, 2011).
PerformanceObjectivesofOperationaleventmanager:
 To have the capability to detect events, make appropriately to
their clients and determine the proper control action.

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 To reduce the cost of SMART conference by 20% by benefting
through the process improvement.
 To have the better procurement management
in the particular management.
 Increase the cost efciency of the project or event by 20% to
attract large number of customers (Ryan and et.al., 2010).
 Increase knowledge in the team by sponsoring team members
to take degree courses.
TimemanagementStrategies:
 Determine the productivitystyle which
will help in absorbing the
information about the events.
 Manager should make schedules instead of making any to- do lists.
 The manager should schedule everything and plan them
accordingly.
 Operational manager should need a bonus time in which he
can plan
out many things and through this it will assist in enhancing his
productivity.
 Moreover, the manager should have to change their outlook so
that they can meet thier goals and objectives.
 The manager should posses some qualities and capabilities like
fexibility, multi tasking etc. so that he can tackle the time
management problem.

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 The manager should make efective plans and objectives So
that they able to target their objectives in given time frame
(Uitterhoeve and et.al.,

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2010).
 The manager should try to meet deadlines so that they able to
manage the workload as well as to do their work on given time
period.
TASK 2
D2- Evaluation of plan
As per the case scenario, EThames Graduate School has
approached Fizz Bang Events to organize and manage their one of the
events. In this, the chosen frm has selected the event named as is
“Thames Talks” which is based on the enhancement of education, skills
and training conference. For this, Fizz Bang has bifurcated the
conferences in three parts, at frst, it will provide on the educational
aspect, then skills development of employees and last is based on the
training sessions for their selected students. For this, event will be
planned and meetings will be scheduled with the school authorities, so
that they able to analyse the issues which students are facing in the
educational institutions (Verran, 2010). “Thames Talks” will helps in the
overcoming from these issues in an efective manner. With the help of
this, the action plan will be made and summarization of each point
should be done so that good and efective results can be brought. In a
summarized way, the plan will be outlined by preparing meetings,
taking detailed notes, reporting back on actions, monitoring systems
and solving problems. If the planning of the event is going efectively
or not, for this, some strategies will be used to over come from the
problems and these strategies can be SWOT analysis, benchmarking
and risk assessment.
Communicating in a variety of styles and appropriate manner (2.2)
There are various styles of communication which can be used
between team and clients of Frizz Bang Events. There are various styles
of communication through which it communicates to other easily. They

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are emails, texts etc. which comes under written communication. For
instance, in email and texts, the abbreviation is not used because this
will lead to misconception about

the message which is communicating to the clients (Jones, 2013). The
other can be used of images should be also avoided because can lead
to inefectiveness. Verbal communication can be done through
telephones, mobiles, video conferencing etc. to send the messages to
other person to demonstrate the various problems. For this, there are
some appropriate manners through which sender can send their
messages to the receiver and they can do by showing with the proper
body languages, showing respects to the others etc. For example, staf
members have some appropriate manners and etiquettes to have
efective communication with them which shows atmosphere of the
organization. On contrary to this, the jargon and abbreviations should
not be used in the efective communications. This is because; the
service professionals only use plain language with the service users in
communicating with them. In addition to this, there are various levels
of communications through which an efective communications are
needed (Malloy and et.al., 2010). First is formal communication which
defnes as the ceremonial communications which are done between the
staf which is related to the goals and objectives. On the other hand,
informal communication is all about the interaction between the
colleagues which are not related to the work and done for their
personal basis.
Analyse team roles and dynamics (3.1 & 3.2)
Team Roles
Team roles can be defned as the a tendency to behave,
contribute and interrelate with others in a signifcant way. According to
the Belbin Team Roles, there are diferent types of team roles which
are needed in the organization to become the team as a successful.
These team members poses their diferent team skills and capabilities
and helps the organization to achieved the desired goals and
objectives. The team roles are as follows:
 Action orientedroles: In this, it assists in the managing the
challenges and issues which helps the team to improve

and to put to greater ideas and views into the efective action.
The employees who follow these roles ensured that the task
should be done on the given time period (Houston, 2015). As well
as thorough in the workplace which will further helps in the

accomplishment of the goals and objectives.
 People orientedroles: These roles are people oriented and
helps in the enhancement of the employees. In this aspect, the
coordination acts as a chairperson and encourages team member
to co operates other tasks. In addition to this, also assist in the
exploring the outside opportunities which will assists in the
achieving efective objectives and goals for the Fizz Bang Events.
 Thoughtsorientedroles: It assist in the new ideas and
approaches which further helps in the planting the new
ideas and strategies for the frm (Jackling and Natoli, 2015). The
monitor evaluator in this, will able to analysed the options which
are efective for the event and helps in the providing better
results. Furthermore, it also provides the specialized skills to the
decision making and in the team work so that they able to achieve
the goals and objectives.
Team Dynamics
There are certain team dynamics which are set for the organization
to achieved their targeted goals and objectives. The team dynamics will
helps in the certain aspects which is considered as the signifcant for
the day to day working life. This is because, through the team
dynamics, the co -operation between employees are to be maintained
efectively and efciently. There are various impacts on the organization
if team dynamics are followed in the business enterprise (Improving
Group Dynamics, 2016). In this, it includes proftability,
healthy environment to enjoy the work, increase in the staf retention
rates, efective team and individual performance so that able to provide
efective results. Hence, the team dynamics will provides with the
company reputation and image.
Review how motivational techniques can be used to improve
performance (1.4) There are various
motivationaltechniques which will helps in
the improvisation of the quality of performance and they

are as follows:
 Positiveworkenvironment: If there will be a positive
environment in the workplace then there will be motivated
employees because of the environment , they are able to share
their ideas and views and gets

motivated to give best in their work.
 Oferingincentives: If there are incentives, bonus and other
aspects then this will surely helps the staf to gets
motivated. This is because they are getting paid extra fore their
extra hard work, through this, they will gets motivated (Janet,
Daud and Don, 2012).
 Recognize achievements: The motivational will increased when
the achievements are to be recognized ion the organization. If
they are recognized they feel motivated and gets rewards for
that , will gets enhances their motivation level.
 Provide professional enrichment:
If the management are considering the staf in the
decision making process then it will be motivation for them
(O'Halloran, Worrall and Hickson, 2015). This is because they will
see as the important part in the organization and able to perform
better.
Evaluate tools and methods for developing strategies and solutions to
problems as well as their potential and real impact on the business
(4.1 & 4.2)
There are various tools and methods which helps in the
developing strategies and solutions to problems and also provides
impact on the business. Firstly, the organization has to developed
strategies which will further helps in overcoming with the internal and
external factors which afects the frm. Depending on scope and
circumstances, Fizz Bang Events want to develop strategies to:
increase profts, expansion of market share, increase in the approval
ratings, enhancement of customer satisfaction and complete project/
events under budget (McCabe and Timmins, 2013). Here, company
should analyse organizational environment to know their resources,
liabilities, capabilities, strengths, weakness etc. This can be done
through SWOT analysis and by which chosen company can able to

highlight their core competencies and able to set their strategies and
objectives. It will provides the positive impact because the organization
will able to know their competitors and strengths.
Secondly, the chosen company has to examined the current
operating environment which will helps the business to predict the new
opportunities and

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able to identifed the external environment. This can be done through
PESTLE analysis, Porter's Five forces model which will assist in
identifying the various elements of environment which are afecting the
company. This elements can provide negative impact if not follow
properly or not able to controlled the external factors (Jensen and et.al.,
2011). So, it is better to adaptable to changes so that able to maker
efective strategies for Fizz Bang Events. Furthermore, other methods in
this includes analysing of customers and stakeholders, its competitors
etc. if these are analysed properly then it will provide positive impact to
the organization. Moreover, there are options which will be analysed on
a fnancial basis and in which some techniques or methods are used are
cost beneft analysis, break even analysis, decisions trees etc.
Make recommendations for Improvement and alternative ways (1.3 & 3.3)
There are many recommendations which are needed for the
problems and issues and in these, some issues are as follows
which needs improvisation:
 Communicationissues: If there is an inefective
communication between the two people and there will be
a chance of misunderstanding. So the communication between
two employees or colleagues should be done efective so that no
points gets missed. To have an efective communication in the
frm, it should be responsive from two sides and there always be a
two sided communication.
 Lack of agreements: It is possible in the company when two
persons thoughts doesn't match with each other due to the
diferent attitudes and perspectives (Levinson, Lesser and Epstein,
2010). This happen due to the diferent mindsets and
backgrounds of the people who posses diferent perceptions for
each other and about their work and not able to agree on one
terms.
 Assigning responsibilities: If the manager
weren't able to delegate the tasks among the employees

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then this issue can occurred. So the task should be allotted
properly, because by this, the work will done more easily and
complete on given time period. This can be improvised through
making schedules for the next day so that work can be done
systematically.

The other alternative ways to complete a task as team and achieve the
goals for the organization are been suggested. Firstly, the team mates
should able to co operates with other in their work. Secondly, co
operation will enhance the teamwork between the team members. The
chosen event organisation should able to schedule their tasks for
tomorrow so that the work can be done systematically (Clayton and
et.al., 2013). Moreover, the team members should be efectively
connected so that they able to accomplish the organizational goals by
communicating with other. In addition to this, the views and ideas
should be shared among the team members so that they can able to
achieved the targeted objectives of the business enterprise.
Evaluate own efectiveness against defned objectives (1.2 & D1)
A person has to explained his efectiveness in respect to the
targeted goals and objectives of the organization. Evaluation of own
efectiveness against the defned objectives is considered as a
important aspect. This is because it helps in identifying the perfect
organization to work for, such as Fizz Bang Events is considered as a
good event organizer for “Thames Talks”. For this, the person has to go
through a systematic way and it as follows:
 Identifying the skills: In this aspect, it helps in
evaluating the efectiveness in respect to the goals and
objectives, further, which has to analyses the skills and compare
them with others (DENG, ZUO and LI, 2012).
 Acceptance of the responsibility: This aspect is all about the
level of acceptance of responsibility which in a other way able to
evaluate the efectiveness and by which later it will led to the
accomplishing the desired business objectives.
 Comparing with the standard: It is another way of
evaluating efectiveness in which it includes comparing self
capabilities with the standard of the Fizz Bang Events.

TASK 3
Write the checklists and make how and why they are strategic
documents that help resolve particular problems (2.1 & 4.2)
There are several solutions which can helped in the work place
problems and for that “Fizz Bang Events” has make a checklist for an
event through which the particular problems can be resolved. The
checklist for that:
□ Brain Storming Sessions
□ Expressing the views
□ Activities
□ Team work
As there are various issues which afects the performance of the
organization and for that appropriate strategy can be used step by step
and that is defning the issues which can include time management,
poor communication, coordination etc. (Hagarty and Currie, 2012).
Secondly, identifying the solution for it such as time management
strategy like, prioritization, scheduling etc. can be used,
communication resources like telephone, messenger must be
implemented within entity. Lastly, it will implemented and evaluated
within the organization.
CONCLUSION
This aforementioned report has concluded that each and every
company should posses an employability skills in their organization.
Furthermore, Fizz Bang Events has been selected in which the report
has been made that incorporates to assess and develop an
understanding of their own responsibilities and performance in or when
entering the workplace. Moreover, it will stated that a good grasp of
the skills that are needed to successfully perform the roles and
responsibilities in a event management's work environment. It also
assists in the the day-to-day issues at the workplace and able to solved

it. In addition to this, various events meeting has been formalized so
that the work should be done systematically.

REFERENCES
Clayton, J. M. and et.al., 2013. Evaluation of a novel individualised
communication-skills training intervention to improve doctors’
confdence and skills in end-of-life communication. Palliativemedicine.
DENG, H., ZUO, F. L. and LI, W. H., 2012. Nursing soft skills of nursing
students in emergency care practice teaching. JilinMedicalJournal.
Hagarty, D. and Currie, J., 2012. The exercise class experience: an
opportunity to promote student wellbeing during the HSC.
TheJournalofStudentWellbeing.
Houston, D., 2015. Employability, skills mismatch and spatial mismatch
in metropolitan labour markets. UrbanStudies.
Jackling, B. and Natoli, R., 2015. Employability skills of international
accounting graduates: Internship providers’ perspectives.
Education+Training.
Janet, H. S. C., Daud, Y. and Don, Y., 2012. The importance of emotional
intelligence and leadership in employability.
Jensen, B. F. and et.al., 2011. Efectiveness of a short course in clinical
communication skills for hospital doctors: results of a crossover
randomized controlled trial (ISRCTN22153332).
Patienteducationandcounseling.
Jones, E., 2013. Internationalization and employability: the role of
intercultural experiences in the development of transferable
skills. Public Money & Management.
Levinson, W., Lesser, C. S. and Epstein, R. M., 2010. Developing
physician communication skills for patient-centered care.
HealthAfairs.

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