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
College of Hotel and Business Management, Vijayawada
Naarlavari Street,
Machavaram down,
Eluru road,
Vijayawada – 04
Mobile: 7893687402

 Housekeeping is the management of household
affairs.
 Means we are dealing with maintaining a clean and
comfortable environment in the premises.
 In other word, it is the housekeeping task to ensure
the guest needs and preferences to comfort and
security are fulfilled.
HOUSE KEEPING

STRUCTURE OF A HOTEL

STRUCTURE OF HOUSEKEEPING
DEPARTMENT

ATRIBUTES OF HOUSE KEEPER
 1.Pleasant personality
 2. Physical fitness
 3. Personal Hygiene
 4. Eye for detail
 5. Cooperation
 6. Adaptability
 7. Honesty
 8. Tactful and
diplomatic
 9. Right attitude
 10. Calm Behavior
 11. Courteous
 12. Punctuality
 13. Good memory
 1.PORCH AREA
 2.LOBBY
 3.FRONT OFFICE
 4.ROOMS
 5.RESTAURANTS
 6.KITCHEN
 7.ALL BACK AREAS
 8.PUBLIC AREAS
 a. Parking
 b. wash rooms
 c. Gym
 d. spa
 e. shopping zones etc.
AREAS OF HOUSEKEEPING

Porch Area

Lobbby

Front office

Rooms

Restaurants

Kitchen

All back areas

Public areas

Public areas

 OOO-Out Of Order
 DND-Do Not Disturb
 DL-Double Lock
 OCC-Occupency/Occupied
 V-vacant
 D-Dirty
 GRA-Guest Room Attendent
Technical terms used in housekeeping

 Wi-Fi – Wire less Fidelity
 W.C-Water Closet
 MICE-Meetings,Incentives,Conventions,Exhibitions.
 OPL-On Premises laundry
 SOP-Standard Operating Procedures
 DNCO-Did not Check Out
Technical terms used in housekeeping

TYPES OF ROOMS
Single Room Double Room
Quad RoomTwin room

TYPES OF ROOMS
Duplex Room
Cabana
Suit Room
Studio Room

Types of rooms
King room
Crib
Queen room
Murphy room

Types of Rooms
Connecting Rooms
Adjacent rooms
Adjoining rooms
Disablled room

College of Hotel and Business Management, Vijayawada
Naarlavari Street,
Machavaram down,
Eluru road,
Vijayawada – 04
Mobile: 7893687402
Thank you
Life isn’t finding yourself
Life is creating yourself

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United College of Hotel Management | Introduction to House Keeping