10 Influential Leaders Defining the Future of Digital Banking in 2024.pdf
Unit brief
1. Service System and Program Reform Directorate [print date] [page/pages]
Unit Name [name of unit]
Manager [name, phone/s of manager]
Members [names, phone/s, titles, roles of unit members
Unit mission [The basic function that the unit serves]
KPIs [the two to five indicators of critical performance, past two
month/quarter numbers vs benchmark or objective]
Critical issues on foot
Current projects [also see below under ‘next milestones]
Current activities
(routine business)
Routine reports issued
Resources used [Staff, contractors, external costs]
Pressures & issues
Related Units (business
partners, customers,
advisors)
Stakeholders &
Communication
Guidelines/Standards
used routinely
Standing committees [ working groups, steering committees and the like relevant to the
unit’s work]
Current Project Next Milestones
Project Achievement required by date Milestone Date