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Service System and Program Reform Directorate [print date] [page/pages]
Unit	Name	 [name	of	unit]	
Manager	 [name,	phone/s	of	manager]	
Members	 [names,	phone/s,	titles,	roles	of	unit	members	
Unit	mission	 [The	basic	function	that	the	unit	serves]	
KPIs	 [the	two	to	five	indicators	of	critical	performance,	past	two	
month/quarter	numbers	vs	benchmark	or	objective]	
Critical	issues	on	foot	 	
Current	projects	 [also	see	below	under	‘next	milestones]	
Current	activities	
(routine	business)	
	
Routine	reports	issued	 	
Resources	used	 [Staff,	contractors,	external	costs]	
Pressures	&	issues	 	
Related	Units	(business	
partners,	customers,	
advisors)	
	
Stakeholders	&	
Communication	
	
Guidelines/Standards	
used	routinely	
	
Standing	committees	 [	working	groups,	steering	committees	and	the	like	relevant	to	the	
unit’s	work]	
Current Project Next Milestones
Project	 Achievement	required	by	date	 Milestone	Date

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Unit brief

  • 1. Service System and Program Reform Directorate [print date] [page/pages] Unit Name [name of unit] Manager [name, phone/s of manager] Members [names, phone/s, titles, roles of unit members Unit mission [The basic function that the unit serves] KPIs [the two to five indicators of critical performance, past two month/quarter numbers vs benchmark or objective] Critical issues on foot Current projects [also see below under ‘next milestones] Current activities (routine business) Routine reports issued Resources used [Staff, contractors, external costs] Pressures & issues Related Units (business partners, customers, advisors) Stakeholders & Communication Guidelines/Standards used routinely Standing committees [ working groups, steering committees and the like relevant to the unit’s work] Current Project Next Milestones Project Achievement required by date Milestone Date