Unit 11 - Assignment B - Babeli

Lianna Babeli | Data and Networks | March 18, 2014
Hands-On Project
DATA AND NETWORKS FINAL ASSIGNMENT

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In this report, I shall give a comparison to three of the currently most trusted
sources of VoIP services that require a payment plan, subscription, or other form of
shareware-style subscription. (PRWeb, 2014) I will then compare Skype to the three as it is
a free VoIP service. There will be information in general about each company, including
quality of service, general overview, and any personal experiences/knowledge that I
might have. I will provide a financial comparison using the pricing information provided
by each company as to how cost effective it is for a small business to setup, install,
operate, and maintain a VoIP service.
Vonage (Vonage Business Solutions, 2014)
Vonage offers true virtual and cloud PBX/VoIP services on a professional level that
is trusted worldwide. It integrates both virtual and cloud services with physical services
and requires minimal interruption of business. They have no phone requirement. They
offer all services using any phone system. There seems to be no actual plans, simply
choosing an Unlimited Extension plan is all you have, plus choosing extra Virtual PBX and
Metered extensions and add-on features. I could not find any current QoS information on
their website or online. They give their services without any setup or activation fees, no
physical hardware fees, and no maintenance costs beyond the monthly payment plan.
This company has a VERY simple planning system and a very cost-effective
management system. $39.99 per month is most often what you pay and that includes all
the Standard Features, unlimited extensions, free calling internally with USA and Canada
calling, extremely cheap Long Distance services, and discounted prices on some
physical devices for networking and IP phones. The only other costs involved are adding
Add-On Features and possibly buying licensed routers, IP phones, and other hardware
into the pricing of your initial investment. A single year for any sized company with t he
Standard Features only is $479.88 ($39.99 * 12 months) per year. Adding call monitoring
and call recording brings the price tag up to $1,679.64 ($39.99 + $49.99 + $49.99 * 12
months) per year.
All in all, Vonage offers extremely cheap VoIP services with incredible features
and keeps things simple stupid with its inherent one plan modular design.
Pricing & Features
1. Virtual PBX Extensions: $14.99 per month per extension, requires at least one
unlimited extension and one company number already possessed by the
company through Vonage. (Vonage Business Solutions, 2014)

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2. Metered Extensions: $14.99 per month per extension plus $3 cents per minute,
requires at least one unlimited extension and one company number already
possessed by the company through Vonage. (Vonage Business Solutions, 2014)
3. Unlimited Extensions: $39.99 per month per extension, minimum order requirement
is one unlimited extension and a company number; multi-line discounts are
available (would need to contact Vonage for actual pricing information on these
discounts). (Vonage Business Solutions, 2014)
4. International Long Distance: available for as little as $1 cent per minute to most
European countries up to maybe $10 cents to most Asian and Middle Eastern
countries, while African and South American countries are between $1 cent and
$20 cents via a landline. Most mobile prices are between double and five times
the normal cost of landline prices, depending on the country. This is an added
feature available to all types of extension plans. (Vonage Business Solutions, 2014)
5. Standard Features for all extension plans: (Vonage Business Solutions, 2014)
a. Admin/User Portals: Manage everything from the account anywhere.
b. Phone Management: call announce, call conferencing, call continuity,
call forwarding, call hold, call logs, call park, call pass, call screening, call
transfer, call waiting, caller ID block, caller ID, click to call me, click to dial,
custom tagging, dashboard, directory assistance, do not disturb, dynamic
caller ID, emergency assistance, follow me, music on hold, never miss a
call, set caller ID, simultaneous ring, virtual receptionist, and voicemail
services (visual voicemail, voicemail to email, customizable greetings,
secure remote access)
c. Cell phone integration (non-smartphones, iOS, and Android); free
applications
d. Cloud PBX
e. Local number portability
f. Multiple devices on one extension
g. Microsoft Outlook integration
h. Seven-digit dialing
i. Unified inbox (email, fax, and voice)
j. Online backup and storage
k. Work from anywhere

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l. Desktop: a specific application provided for free by Vonage Business
Solutions as a way to integrate all their services into one place. Available
for Mac OS X 10.4 or later and Windows XP SP2 (all versions), Vista (all
versions), 7 (all versions), and 8 (all versions). {This is an optional
application, it is NOT require for Vonage services}
6. Add-on Features; these cost a specific amount per unique feature. Most are
added monthly expenses. (Vonage Business Solutions, 2014)
a. Advanced Phone Management: Call grouping ($4.99 per month), call
monitoring ($49.99 per month per account), call queues ($14.99 per
month plus $3 cents per minute), company call recording services ($49.99
per month), conference bridging ($14.99 per month plus $3 cents a
minute), on-demand call recording ($4.99 per month per extension),
paging group ($4.99 per month per group), virtual mailbox ($4.99 per
month), and voicemail transcription ($4.99 per month per extension).
b. Local Numbers ($9.99 per month)
c. Main Company Numbers ($9.99 per month)
d. Paperless Fax ($14.99 per month)
e. Toll-Free Numbers ($39.99 per month)
RingCentral (RingCentral, 2014)
RingCentral offers true virtual and cloud PBX/VoIP services on a professional level
that is trusted worldwide. It integrates both virtual and cloud services with physical
services and requires minimal interruption of business. It seems that they do not have a
specific phone type requirement for using their services. They offer all services using any
phone system. For all packages and products, there seems to be no hardware costs, no
setup or activation fees, and you don’t require a contract, even though contracts are
available.
RingCentral guarantees the highest VoIP quality of service with its own QoS
agency and cover a wide variety of routers available. It even provides a QoS test with
your current connection to see how well you would do by simulating multiple phone calls
across their VoIP service.
I’ll use their Office Premium package plan on an annual payment plan for 10
users/extensions: $34.99 per month per user ($34.99 * 10 users/extensions * 12 months)
gives a total of $4,198.80 per year. I spoke to my Mother who has experience with

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dealing in purchasing and managing costs for a normal phone system without VoIP and
she says that the aforementioned costs are extremely cheap compared to the features
you get.
Pricing & Features
1. Fax 500 Package: $7.99 per month; regular pricing is $9.99 per month
(RingCentral, 2014)
a. $5.9 cents per page plus additional page costs and requirements
b. Toll free or local number
c. Dedicated fax number
d. Receive faxes on your PC, via email, or with our mobile application
e. Send faxes by email
f. Send faxes on your PC from any application
g. Web support
h. Integrated services: Box, RingCentral CloudFax, and Microsoft Outlook
i. Secure faxing
j. Edit and Sign faxes electronically
k. Fax alerts
l. Online account and fax logs
m. Power User features: preferred fax format, Groups for FaxOut, Caller ID
filtering
n. 500 free pages per month
2. Fax 1000 Package: $19.99 per month; regular price is $24.99 per month
(RingCentral, 2014)
a. Includes all features of Fax 500
b. Includes phone support
c. $4.9 cents per page plus additional page costs and requirements
d. 1,000 free pages per month
3. Fax 2500 Package: $49.99 per month; regular price is $59.99 per month
(RingCentral, 2014)
a. Includes all features of Fox 1000
b. $3.9 cents per page plus additional page costs and requirements
c. 2,500 free pages per month

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4. Fax Unlimited Package: $39.99 per month; regular price is $49.99 per month (can
purchase quarterly or annual payment plans) (RingCentral, 2014)
a. Includes all features of every other package or individual feature.
b. Unlimited Pages included monthly
c. Additional fax numbers available for 4.99 per month per additional
number.
d. Vanity numbers cost a one-time $30 fee; can be purchased as an add-on
regardless of package, not just Unlimited.
5. Professional Pro Package: $9.99 per month; regular price is $19.99 per month
(RingCentral, 2014)
a. 300 local, long distance, or toll-free minutes per month
b. 4.9 cents per minute for additional minutes
c. 2 extensions
d. Internet fax: send and receive
e. Web support
f. Inbound call management: advanced call forwarding, call screening,
dial-by-name directory, call recording, call logs, virtual calling card,
message alerts, message alerts, missed call notification, caller ID control,
softphone, RingMe, auto-receptionist, flexible answering rules, and call
queues
g. Use with any existing phone system
h. Toll free or local number for voice and fax: directory listings
i. Voicemail with free email delivery: visual voicemail, greetings, and music
on hold
j. Mobile phone integration: iOS, Android, and Blackberry
k. Keep existing number at no cost.
l. Integration services: Box, RingCentral, and Microsoft Outlook
6. Professional Pro Plus Package: $19.99 per month; regular price is 29.99 per month
(RingCentral, 2014)
a. 1,000 local, long distance or toll-free minutes
c. 5 extensions
d. Dedicated fax number

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e. Phone and web support
f. Includes all features of the Professional Pro package
7. Professional ProPower Package: $24.99 per month; regular price is $39.99 per
month (can purchase quarterly or annual payment plans) (RingCentral, 2014)
a. 2,000 local, long distance, and 1,000 toll-free minutes
c. 10 extensions
d. Includes all features of the Professional Pro Plus package
e. Additional virtual extensions for 2.99 per month per additional extension,
can be used with any package besides ProPower
f. Additional toll-free or local numbers for 4.99 per month per additional
number, can be used with any package besides ProPower
g. Additional fax numbers for 4.99 per month per additional number, can be
used with any package besides ProPower
h. Vanity numbers are available for an additional one-time $30 fee, can be
used with any package besides ProPower
8. Office Standard Package: $24.99 per month per user on an annual payment plan
[This is standard]; (can purchase per month contract per user or monthly per user
payment plan); if 2-19 users it costs $24.99 per month, if 20-99 users it costs $21.99
per month, if 100+ users it costs $19.99 per month; monthly contract pricing using
the standardized user limits previously mentioned: $27.99 per month, $24.99 per
month, or $22.99 per month; monthly pricing using the standardized user limits
previously mentioned: $29.99 per month, $26.99 per month, or $24.99 per month
(RingCentral, 2014)
a. Call management and phone administration: answering rules, call
forwarding, call transfer, call screening, call flip, call logs, presence,
notifications, shared lines, call park, intercom, and paging
b. Mobile app integration: iOS, Android, and Blackberry
c. Unlimited calling; USA and Canada only
d. 1,000 toll-free minutes; additional minutes billed at $3.9 per minute
e. Phone rental option: desk and conference phones; available only with
multi-year contract
f. Unlimited internet fax

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g. Unlimited business SMS
h. Unlimited conferencing
i. Integrated services: Microsoft Office, Outlook, Google, Box, and DropBox
j. Cloud PBX
k. No setup or activation fees
l. 24/7 customer phone and web support
m. Free implementation advisors when a business purchases for 2 users or
more
9. Office Premium Package: $34.99 per month per user on an annual payment plan
[This is standard]; (can purchase per month contract per user or monthly per user
payment plan); if 2-19 users it costs $34.99 per month, if 20-99 users it costs $31.99
per month, if 100+ users it costs $29.99 per month; monthly contract pricing using
the standardized user limits previously mentioned: $37.99 per month, $34.99 per
month, or $32.99 per month; monthly pricing using the standardized user limits
(RingCentral, 2014)
a. 2,500 toll free minutes; same additional minute pricing as Standard
package
b. Included all features from Standard package
c. Salesforce CRM integration
d. Automatic Call Recording
e. Premium Support; available only with a purchase of 10 users or more
10. Office Enterprise Package: $49.99 per month per user on an annual payment
plan [This is standard]; (can purchase per month contract per user or monthly per
user payment plan); if 2-19 users it costs $49.99 per month, if 20-99 users it costs
$44.99 per month, if 100+ users it costs $39.99 per month; monthly contract pricing
using the standardized user limits previously mentioned: $52.99 per month, $47.99
per month, or $42.99 per month; monthly pricing using the standardized user limits
(RingCentral, 2014)
a. 10,000 toll-free minutes; same additional minute pricing as Standard &
Premium
b. Included all features from Premium package

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c. Multipoint Mobile and Desktop HD video conferencing: web sharing and
up to 25 participants local, national, or international
d. Online meetings for mobile and desktop: web sharing
Jive (Jive Communications, Inc., 2014)
Jive provides enterprise-level quality VoIP services using Virtual PBX and proper
Quality of Service infrastructure. They offer no cost installation, maintenance, and setup.
They provide everything a company needs to have a fully secure, integrated VoIP
service with minimal business interruption. Their QoS is designed using a combination of
factors: physical network separation, logical network separation, and class-of-service
prioritization. This is possibly the most comprehensive of all the VoIP services I have seen.
Other than not finding pricing or plan information for their Enterprise-level offerings, it had
everything I would need to start up a VoIP service within a company and KNOW without
question what will happen, how it will happen, what does it mean for the company, and
why they do it.
Since the company does not provide any financial details concerning their
Enterprise-level (above 100 users) services, I will use their Small Business offering. For the
requested 10 extensions, the minimal cost for one year of service would be ($23.95 * 10
users/extensions/devices * 12 months) gives a total of $2,874.00 per year. If each
user/extension had multiple devices, then the cost would go up exponentially. Say if we
added a desktop and a laptop plus a smartphone to every extension: $23.95 * 40
users/extensions/devices * 12 months which gives a total of $11,496.00 per year.
This is easily the most expensive option out of everything I have reviewed thus far.
In fact, I might consider this ridiculous even for enterprises. The ROI in this would be
ridiculous for companies over 100 users. Imagine if you had a company with 5,000
employees across five sites. If we simply went with the Tier 5 pricing, as Enterprise pricing is
unavailable, that would be $19.99 * 20,000 (5,000 users/phone extensions, 5,000 desktops,
5,000 smartphones, 5,000 laptops) * 12 months gives a total of $4,797,600.00 per year!
That is beyond comprehension! I hope that their enterprise pricing is much more
competitive and financially fiscal than that because as of right now, I would go
somewhere else for the sheer cost if I had an enterprise.
I actually had a conversation with a customer support employee via live chat
while I was finishing up my references for this essay and he told me directly that Enterprise
pricing is definitely not available to the public. He was very informative and very polite.

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Pricing & Features
Small Business Offering (Jive Communications, Inc., 2014)
1. Tier 1: 1-4 users; $29.95 per device
6. Standard Features available to all Tiers (Jive Communications, Inc., 2014)
a. Basic VoIP Features: Auto attendants (unlimited), call analytics, call logs,
call recording, conference bridging (10-party), 3-way conferencing,
custom greetings, custom messages, custom hold music, custom
schedules, barge, desktop integration, dial by extension, dial by name,
dial-by-name directories, direct inward calling, direct outward calling,
directory on phone, eavesdrop, fax to email, inbound call filters, individual
call logging, intercom, last number redial, line failover, LDAP integration,
local and long distance dial-tone, message waiting indicator, presence
monitoring, ring groups (call hunt), speed dial, unlimited extensions, virtual
fax, visual dial plan editor, voicemail (voicemail to email), web-based
admin portal, web-based user portal, and whisper
b. Call Management Features: Auto-Divert, auto-reject, call forwarding, call
history, call hold, call park/pickup, call queues (automatic distribution),
call routing, call transfers, call waiting, caller ID, do not disturb, find
me/follow me, missed call indicator, and multiple calls per line
c. Call Center: Advanced ring strategies, agent login/out, custom queue
hold message, custom queue hold music, escape from call queue,
multiple queues, pre-call announcement, queue call barge, queue call
eavesdropping, queue call recording, queue call whisper, report caller
hold time, unlimited call queues, and wait time announcement
d. Phone Service: Cloud PBX, multi-site compatible, and unlimited domestic
usage
7. Additional Paid Features: International calling, Jive Desktop, mobility softphone,
and toll-free and local numbers (pricing is unavailable without contacting the
company directly)

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Enterprise Offering (Jive Communications, Inc., 2014)
I could not find a single thing on pricing or individual plans as with Small Business.
It appears that the only way to find out any pricing information is to contact the
company directly.
Skype (Microsoft Co., 2014)
Skype is a completely free VoIP service which offers comprehensive features for
non-business users and even some business users to utilize VoIP services without the
tremendous cost involved. In comparison to the paid services, Skype is a relatively
decent system that makes it extremely easy for customers and employees to integrate
calling in a way that is very cost-effective. If Skype is integrated into a VoIP then it uses
that VoIP’s QoS, otherwise, it utilizes the OS and custom security settings of its own
program. I do know, from personal use, that the QoS is pretty good these days. Jitter and
latency are low, from a system resource point of view, and dropping never happens. In
fact, I almost never get disconnected unless my connection drops or gets overloaded by
something else running in the background.
As to whether that happens in a server environment or on a smartphone? I
cannot say from personal experience. I rarely use it on my cell phone and I’ve never
implemented Skype in a server environment.
I do believe that Skype could be a pretty good replacement, but it definitely
requires some basic VoIP service already built-in OR some kind of custom setup and
installation to really make use of more features that Skype doesn’t provide. For small
businesses under 20 users, this is a PERFECT solution, imho. I think a small business of that
size could really benefit from Skype’s features particularly if they are really needing a lot
of video calling traffic. Video calling is very good on Skype, unless you have crappy
hardware and a crappy internet connection or network.
The cost is nearly negligible, but international calling is seriously not as good unless
you buy subscriptions or premium accounts with a TON of countries and regions. At $9.99
per BUSINESS per month using a Premium account with Skype Manager, the cost is
significantly cheaper even than Vonage. Out of a year, with 10 extensions, you might
have a total of $119.88 ($9.99 * 12 months)? If you buy credit for your employees, then
obviously, that cost will increase.
Out of the Step 1 parameters for this assignment, Skype could not assist 200
extensions well but it is conceivable. Skype does not have:

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1. Fax services
2. Music on hold
a. This can be modified actually. I do believe it is possible to run a music
player in the background on the environment with which Skype is installed
and do a custom sound integration into Skype using the music player. I’ve
seen it done before, but not aware of the specific steps needed to
achieve it.
Pricing & Features
Skype offers many services without the need for paying for it. In fact, the only time
you need to pay for something is when you’re making calls on landlines or mobile
phones. If you use Skype to Skype, its entirely free, regardless of the delivery system used
(voice, webcam, text chat, or full data). (Microsoft Co., 2014)
Skype uses a system called Credit to help people pay for calling mobile phones and
landlines. The pricing is as follows:
1. $10.00 worth of Skype Credit (Microsoft Co., 2014)
2. $20.00 worth of Skype Credit (Microsoft Co., 2014)
3. Pay as you go plans for the US start at 1.7 cents per minute. Countries have
specific pay as you go plans.
4. Premium accounts are advanced accounts for those who want the best that
Skype has to offer. This account upgrade costs $9.99 per month. It adds the group
video calling, group remote desktop assistance/management, removes
advertising completely, gives you live chat support, and unlimited calling to a
country or region of your choice. (Microsoft Co., 2014)
5. Subscriptions are available for every country, meaning that each country has its
own cost.
a. For example, if you were to buy a subscription just for making phone calls
to non-Skype devices, such as a landline or mobile phone, then you
would pay a minimum of $2.99 per month for unlimited nationwide calling.
If you wanted to include all of North America, it would cost $7.99 per
month. If you included unlimited International calling, it would cost $13.99
per month. (Microsoft Co., 2014)

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b. Interestingly enough, if you use Skype mobile apps for smartphones, calls
are free between cell phones as long as both users have Skype app
installed on their device.
Skype utilizes a web-based management tool for businesses called Skype
Manager. It allows the administrators to properly control who, where, how, what, and
why something happens with their Skype account, credits, access, and availability. If you
have an existing SIP-enabled PBX, you can use Skype Connect, which is a feature
integrated into Skype Manager that allows you to use Skype in reducing the cost of VoIP
on an enterprise level. (Microsoft Co., 2014)
The following features are considered Standard for Skype and Skype for Business
using Skype Manager: (Microsoft Co., 2014)
1. Call Features: Skype to Skype calls, local, national, and international calling at
customized rates, group calling, Skype numbers (an individual number assigned
to your specific Skype account or Microsoft account), call forwarding, caller ID,
roaming system, and click to call.
2. Video Features: Interpersonal video calls and group video calls (this is only
available with a premium subscription).
3. Messaging Features: Video messaging, instant messaging, SMS, voice messaging,
GroupMe (which is a sharing feature from your mobile device using Skype app).
4. Sharing Features: File and data sharing, remote desktop
assistance/management, group remote desktop assistance/management, and
contact information sharing.
5. Other Features: Skype to Facebook (which automatically connects your
Facebook account to your Skype account so you can view and respond to
everything from Facebook right in Skype), Skype WiFi (which utilizes technology to
implement WiFi Hotspots and find them more easily), Skype for
Outlook.com/Outlook, and Skype Buttons (which allows you to add Skype
features to a website or blog so a user can call or IM you right from there).
6. Skype cannot replace emergency assistance (911) on a mobile device, landline,
or normal VoIP system. At the bottom of EVERY page on Skype is this disclaimer
readily seen and coherent. (Microsoft Co., 2014)

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7. Skype uses DCCA and the latest encryption methods for protecting both the
received and transmitted data, regardless of type, and provides encryption for
the user’s account. (Microsoft Co., 2014)
In conclusion, it is apparent to me that Vonage Business Solutions provides the single
best cost versus features ratio of all the providers, including Skype. It gives you the best
bang for your buck and I think that as a corporate/small business solution, that is exactly
what people need. VoIP or Voice over Internet Protocol providers certainly are very
competitive and intensely dedicated to providing exceptional services for businesses. It
has been very interesting to see what kind of intriguing or creativ e ways that they
implement certain aspects of their technologies. All in all, I believe that VoIP is a clear
alternative to normal POTS/PSTN service for all companies, large and small, for the
current and the future.

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References
Jive Communications, Inc. (2014). Enterprise | Jive Communications. Retrieved from Jive
Communications, Inc.: http://jive.com/enterprise/
Jive Communications, Inc. (2014). Full Feature List | Jive Communications. Retrieved from
Jive Communications, Inc.: http://jive.com/features/
Jive Communications, Inc. (2014). Hosted VoIP & Unified Communications | Jive.com.
Retrieved from Jive Communications, Inc.: http://jive.com/
Jive Communications, Inc. (2014). Small Business | Jive Communications. Retrieved from
Jive Communications, Inc.: http://jive.com/small-business/
Microsoft Co. (2014). Skype - Buy Skype Credit. Retrieved from Skype:
https://secure.skype.com/wallet/buy/credit?state=productSelection&nu=credit-
control
Microsoft Co. (2014). Skype - Free internet calls and online cheap calls to phones and
mobiles. Retrieved from Skype: http://www.skype.com/en/
Microsoft Co. (2014). Skype Calling Rates - Cheap international calls & low-cost calling
plans. Retrieved from Skype: http://www.skype.com/en/rates/
Microsoft Co. (2014). Skype Calling Rates - Cheap international calls & low-cost calling
plans. Retrieved from Skype: http://www.skype.com/en/rates/#scom
Microsoft Co. (2014). Skype Features - Call, video, instant message, text & share more
online. Retrieved from Skype: http://www.skype.com/en/features/
Microsoft Co. (2014). Skype Premium - Unlimited calls, video conferencing, group screen
sharing. Retrieved from Skype: http://www.skype.com/en/premium/
Microsoft Co. (2014). Skype Security - protecting your online safety, security, and privacy.
Retrieved from Skype: http://www.skype.com/en/security/
PRWeb. (2014, March 07). The Best Business VoIP Providers of 2014, Ranked by
VoipReview.org. Retrieved from PRWeb - Online Visibility from Vocus:
http://www.prweb.com/releases/best-business-voip/voipreview-
2014/prweb11649846.htm
RingCentral. (2014). Hosted Virual Phone Service Plans for Small Business by RingCentral
Virtual Phone System. Retrieved from RingCentral:
http://www.ringcentral.com/plansandpricing.html
RingCentral. (2014). RingCentral Cloud Phone System, Virtual PBX, Toll Free 800 Number.
Retrieved from RingCentral: http://www.ringcentral.com/

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RingCentral. (2014). RingCentral Internet Fax Plans and Pricing. Retrieved from
RingCentral: http://www.ringcentral.com/plansandpricing/ringcentralfax.html
RingCentral. (2014). Select A Pricing Plan for Your Business - RingCentral Office. Retrieved
from RingCentral: http://www.ringcentral.com/office/plansandpricing.html
Vonage Business Solutions. (2014). Business VoIP Phone Service | No Contracts |
Vocalocity. Retrieved from Vonage Business Solutions:
http://www.vonagebusiness.com/
Vonage Business Solutions. (2014). Business VoIP Services with No Contracts | Unlimited
Extensions. Retrieved from Vonage Business Solutions:
http://www.vonagebusiness.com/voip-plans/unlimited-extension/
Vonage Business Solutions. (2014). Features | Business VoIP Service | Vonage Business
Solutions (Vocalocity). Retrieved from Vonage Business Solutions:
http://www.vonagebusiness.com/features/
Vonage Business Solutions. (2014). International Long Distance | Vonage Business
Solutions (Vocalocity). Retrieved from Vonage Business Solutions:
http://www.vonagebusiness.com/voip-plans/international-rates/
Vonage Business Solutions. (2014). Metered VoIP | IP Phone Service Plans | Vonage
Busineses Solutions (formerly Vocalocity). Retrieved from Vonage Business
Solutions: http://www.vonagebusiness.com/voip-plans/metered-extension/
Vonage Business Solutions. (2014). Virtual PBX Extension | Vonage Business Solutions
(formerly Vocalocity). Retrieved from Vonage Business Solutions:
http://www.vonagebusiness.com/voip-plans/virtual-extension/

Unit 11 - Assignment B - Babeli

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