The document discusses an organization called Family Life that provides social services and has offices using different computer operating systems, including Windows and Ubuntu Linux. It describes Ubuntu as a free, full-featured operating system supported by Canonical that can perform typical office functions. Family Life trialed Ubuntu at one office and found initial user confusion but gradual acceptance, though there were also technical issues like crashes and calendar problems. While Ubuntu provided benefits like low cost and support for old machines, concerns about support, training needs and incompatible software versions led Family Life to decide against broader adoption of Ubuntu.