The document outlines seven core principles of change leadership: 1. Change is a learning process that utilizes natural learning processes and works with different levels of an organization's structure, culture, and mental models. 2. Change leaders integrate both structural and cultural systems and work with resistance to change rather than against it. 3. They guide stakeholders through the mental and emotional states of change by creating awareness, generating engagement, and coaching throughout the process.

1. CORE
PRINCIPLES
OF CHANGE
LEADERS

2. “These aren’t the droids you’re looking for…”
People are no puppets…

3. #1
CHANGE
IS A
LEARNING
PROCESS

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LearningFocus Areas

5. #2
CHANGE LEADERS
UTILIZE
NATURAL LEARNING
PROCESSES

6. Where & When?
What?
How?
Why?
Who?
For whom?
Sense of urgency
Sense of progress
Sense of engagement
Sense of belonging
Sense of ownership
Sense of purpose
ENVIRONMENT
BEHAVIOUR
COMPETENCES
VALUES & BELIEFS
IDENTITY
SPIRITUALITY
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LearningLogical Levels
Source: Robert Dilts

7. #3
CHANGE LEADERS
INTEGRATE BOTH
STRUCTURAL (HARD)
AND CULTURAL (SOFT)
SYSTEMS

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Whole systemAlignment
STRUCTURE
CULTURE
MANAGEMENT
LEADERSHIP
CONTEXT
INITIATIVES
STRATEGY
SHARED VALUES
SHARED MISSION
SHARED VISION
Source: Robert Dilts

9. #4
CHANGE LEADERS
WORK WITH
MENTAL MODELS
(INSTEAD OF BEHAVIORS)

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Whole systemIceberg model
Reaction, Quick Fixes
Behavioural ‘correction’, Feedback
Competence development
Leadership development
Reframe paradigms, broaden mindsets
Mental (NLP) coaching
Visible
Invisible
Source: Jaap Schavelingen

11. #5
CHANGE LEADERS
WORK WITH
RESISTANCE TO CHANGE
(AND NOT AGAINST)

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Change CycleLevels of Resistanc
Change
Cycle
Level 0 : I’m on board
Level 1 : I don’t get it
Level 2 : I don’t like it
Level 3 : I don’t like you
Source: Rick Maurer

13. #6
CHANGE LEADERS
GUIDE THROUGH
MENTAL & EMOTIONAL
STATES

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Change CycleStates
RANDOM INCIDENTS
SEE THE CHALLENGE
GET STARTED
FIRST RESULTS
INTEGRATION
TIME TO MOVE ON
Change
Cycle

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Change CycleGuide
CREATE
AWARENESS
GENERATE
ENGAGEMENT
INTEGRATE
STRUCTURE &
CULTURE
Change
Cycle
IMPLEMENT
CHANGE
& LEARNING

16. #7
CHANGE LEADERS
INSPIRE, EMPOWER &
COACH
WITH ALL STAKEHOLDERS
IN ALL COMMUNICATION

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Change Cycle

18. FACILITATING THE HUMAN
SIDE OF CHANGE

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 We generate a ‘whole systems’ view.
 We utilize what’s already present.
 We generate awareness and engagement by
facilitating cocreation and interaction.
 We stimulate learning and integration by immersive
learning and coaching.
 We obtain effective results through the use of
effective techniques: Systems Thinking, NLP,
cocreation, immersive learning, gamification, …
The Human Side
of Change

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Approach
Impact
MappingEngagement Implementation IntegrationOVERSIGHT INSIGHT OUTLOOK
Frame Challenge
Define Mental Maps
Co-creation
& Learning
GOALS
Coaching Performance
Feedback
Sustainable
Change
Improvement
Innovation
Stakeholders
Structure &
Culture

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