The document describes interactions between hotel staff and guests at check-in regarding room availability, amenities, facilities, prices, and payment. Staff answer questions about room types, internet access, restaurant locations, luggage storage, gym and sauna locations, breakfast and meal costs, and paying by credit card. Directions are also provided for facilities like the bar, sauna, and bathroom.

1. Hotel
Staying at a hotel

2. Asking and answering
about availability
 Do you have any  Yes, we do. A single or
vacancies? double room?
 Do you have a double  Sorry, we don’t have
room? any rooms.
 Can I have a single  Sure, we have one
room? available.
 Can I have a single  Sorry, we only have
room with a bath? one with a shower.
 Is the hotel modern or  Park Hotel is a
traditional? traditional English
hotel.

3. Asking and answering
about facilities
 Does the room have  No, it doesn’t.
internet connection?
 Does the room have  Yes, it does.
cable TV?
 Does the room have  No, sorry. But there’s a
a minibar? vending machine in
the hallway.
 Is there a restaurant  Yes, there’s one on the
in the hotel? first floor.
 Is there wifi access?  Yes, there is.

4. Giving directions
of hotel facilities
 Where’s the bar?  It’s over there.
 Where’s the sauna?  The sauna and the gym are
downstairs. Go through that
door over there. Go down
the stairs, and then, turn
left. It’s on the right.
 Where’s my  Your luggage is next to the
luggage? lift. It’s over there.
 Where’s the
 Go through that door. Turn
bathroom? right. Down the stairs and
it’s straight ahead.

5. Asking and answering
about prices
 How much is the  It’s £90.50 a night.
double room?
 Is breakfast  Yes, it is.
included?
 Are meals included?  No, just breakfast.
 How much is the  We have a menu at
evening meal? £15.60 and another
at £21.80.

6. At the hotel reception
 Excuse me. I’d like a  All our rooms are double with
double room with en-suite en-suite bathroom. Would
bathroom from 1st to 10th you like a bathroom with a
June. bath or a shower?
 With shower, please. How  That’s £110 a night.
much is that?
 Is that with breakfast?  Yes, it is.
 Is there a gym in the hotel?  Yes, there is.
 Does the hotel have a car  I’m sorry. I’m afraid it
park? doesn’t. But you can park in
the street.
 Is the hotel near the city  Yes, it’s just a 15-minute
centre? walk.
 OK. I’ll take the room. Can  Certainly.
I pay by credit card?