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MARKETING MANAGEMENT
UNIT – III
The product – Classification of products -
Product Life Cycle (PLC) – New product
planning - Product Modification - Elimination
– Product failure – Branding – Features –
Types of brands – Packaging – Functions -
Kinds.
What is a product?
 A product is any offering by a company to a
market that serves to satisfy customer needs
and wants.
 It can be an object, service, idea, etc.
Product Classification Schemes
Durability
Use
Tangibility
Durability and Tangibility
Nondurable
goods
Services
Durable
goods
Consumer Goods Classification
Convenience
Unsought
Shopping
Specialty
Consumer Product Classifications
 Convenience Products
 Shopping Products
 Specialty Products
 Unsought Products
(1) Products of which consumers are unaware
(2) Products that consumers do not consider
purchasing until a need or emergency arises
Product classifications
 Consumer products
 Industrial product
 Organizations, persons, places, and ideas
Specialty Products Unsought Products
Shopping Products
Buy less frequently
> Gather product information
> Fewer purchase locations
> Compare for:
• Suitability & Quality
• Price & Style
Convenience Products
Special purchase efforts
> Unique characteristics
> Brand identification
> Few purchase locations
New innovations
> Products consumers don’t
want to think about.
>Require much advertising &
personal selling
Buy frequently & immediately
> Low priced
> Many purchase locations
> Includes:
• Staple goods
• Impulse goods
• Emergency goods
Consumer-Goods Classification
Industrial Goods Classification
Materials and parts
Supplies/
business services
Installations
Product Life-Cycle Strategies
 The course of a product’s sale and profit
over it lifetime.
 It involves four distinct stages:
Introduction,
Growth,
Maturity,
And decline.
 Not all products follow this cycle
Sales & Profit Life Cycles
Introduction Growth Maturity Decline
Time
Sales
&
profits
($)
Introduction stage
 The product life-cycle stage in which the
new product is first distributed and made
available for purchase.
Growth stage
 The product life-cycle stage in which a
product’s sales start climbing quickly.
Maturity stage
 The stage in the product life cycle in which
sales growth slows or levels off.
 Modify the market,the product,and the
marketing mix.
Decline Stage
 The product life cycle stage in which a
product’s sales decline
Definition
 New Product Development
Development of original products,
product improvements, product
modifications, and new brands
through the firm’s own R & D
efforts.
New Product Development Strategy
 New products can be obtained via
acquisition or development.
 New products suffer from high failure
rates.
 Several reasons account for failure.
Causes of New Product Failures
 Only 10% of new consumer products are still on the
market and profitable after 3 years.
 Industrial products failure rate as high as 30%.
 Overestimation of Market Size
 Product Design Problems
 Product Incorrectly Positioned, Priced or Advertised
 Costs of Product Development
 Competitive Actions
 To create successful new products, the company
must:
 understand it’s customers, markets and competitors
 develop products that deliver superior value to
customers.
New Product Development Process
 Idea Generation and Screening
 Concept Development and Testing
 Marketing Strategy
 Business Analysis
 Product Development
 Test Marketing
 Commercialization
New Product Development Process
Step 1. Idea Generation
Systematic Search for New Product
Ideas
Internal sources: Company employees at all levels,
R & D
External idea sources:
Customers
Competitors
Distributors
Suppliers
 Process to spot good ideas and drop poor ones
 Criteria
 Market Size, Product Price, Development Time &
Costs, Manufacturing Costs, Rate of Return
 Executives provide a description of the product
along with estimates of market size, product price,
development time and costs, manufacturing costs,
and rate of return.
 Evaluated against a set of company criteria for new
products.
New Product Development Process
Step 2. Idea Screening
New Product Development Process
Step 3. Concept Development & Testing
1. Develop Product Ideas into
Alternative
Product Concepts
2. Concept Testing - Test the
Product Concepts with Groups
of Target Customers
3. Choose the Best One
idea for a possible product that the
company can see itself offering.
detailed version of the idea stated in
meaningful consumer terms.
New Product Development Process
Step 4. Marketing Strategy Development
Part Two - Short-Term:
Outlines the product’s planned price,
distribution, and marketing budget.
Part Three - Long-Term:
Describes the long-run sales and profit
goals, marketing mix strategy.
Marketing Strategy Statement Formulation
Part One - Overall:
Describes the target market, planned
product positions, sales, market share,
and profit goals.
New Product Development Process
Step 7. Test Marketing
Standard
Test Market
Full marketing campaign
in a small number of
representative cities.
Simulated
Test Market
Test in a simulated
shopping environment
to a sample of
consumers.
Controlled
Test Market
A few stores that have
agreed to carry new
products for a fee.
Brand
A name, term, sign, symbol
or design, or a combination of them,
intended to identify the goods
or services of one seller or group
of sellers and to differentiate
them from those of competitors.
The Role of Brands
Identify the maker
Simplify product handling
Organize accounting
Offer legal protection
The Role of Brands
Signify quality
Create barriers to entry
Serve as a competitive
advantage
Secure price premium
Advantages of branding
 Easy for the seller to track down problems and
process orders
 Provide legal protection of unique product
features
 Branding gives an opportunity to attract loyal
and profitable set of customers
 It helps to give a product category at different
segments, having separate bundle of benefits
 It helps build corporate image
 It minimises harm to company reputation if the
brand fails
Brand Strategy
 Brand Positioning
 Brand Name Selection
 Brand Sponsorship
 Brand Development
 Three levels of
positioning:
 Product attributes
 Least effective
 Benefits
 Beliefs and values
 Taps into
emotions
Key Decisions
Brand Strategy
 Brand Positioning
 Brand Name Selection
 Brand Sponsorship
 Brand Development
 Good Brand Names:
 Suggest something about
the product or its benefits
 Are easy to say, recognize
and remember
 Are distinctive
 Are extendable
 Translate well into other
languages
 Can be registered and
legally protected
Key Decisions
Brand Strategy
 Brand Positioning
 Brand Name Selection
 Brand Sponsorship
 Brand Development
 Manufacturer brands
 Private (store) brands
 Costly to establish and
promote
 Higher profit margins
 Licensed brands
 Name and character
licensing has grown
 Co-branding
 Advantages /
disadvantages
Key Decisions
New Product Development Process
Step 5. Business Analysis
Step 6. Product Development
Business Analysis
Review of Product Sales, Costs,
and Profits Projections to See if
They Meet Company Objectives
If Yes, Move to
Product Development
If No, Eliminate
Product Concept
Commercialization
 Must decide on timing (i.e., when to introduce
the product).
 Must decide on where to introduce the product
(e.g., single location, state, region, nationally,
internationally).
 Must develop a market rollout plan.
Packaging: The 5th P
All the activities of designing and producing
the container for a product.
What is the Fifth P?
Packaging, sometimes called the
fifth P, is all the activities of
designing and producing the
container for a product.
Packaging
 Includes the activities of designing and
producing the container for a product
 Packaging is done at three levels
- primary
- secondary
- shipping
Designing packaging
 Packaging concepts
 Technical specifications
 Engineering tests
 Visual tests
 Dealer tests
 Consumer tests
 Packaging innovations
 Environmental considerations
Packaging has been influenced
by…
Self-service
Consumer affluence
Company/brand image
Innovation opportunity

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U - III MM.ppt

  • 1. MARKETING MANAGEMENT UNIT – III The product – Classification of products - Product Life Cycle (PLC) – New product planning - Product Modification - Elimination – Product failure – Branding – Features – Types of brands – Packaging – Functions - Kinds.
  • 2. What is a product?  A product is any offering by a company to a market that serves to satisfy customer needs and wants.  It can be an object, service, idea, etc.
  • 5. Consumer Goods Classification Convenience Unsought Shopping Specialty Consumer Product Classifications  Convenience Products  Shopping Products  Specialty Products  Unsought Products (1) Products of which consumers are unaware (2) Products that consumers do not consider purchasing until a need or emergency arises
  • 6. Product classifications  Consumer products  Industrial product  Organizations, persons, places, and ideas
  • 7. Specialty Products Unsought Products Shopping Products Buy less frequently > Gather product information > Fewer purchase locations > Compare for: • Suitability & Quality • Price & Style Convenience Products Special purchase efforts > Unique characteristics > Brand identification > Few purchase locations New innovations > Products consumers don’t want to think about. >Require much advertising & personal selling Buy frequently & immediately > Low priced > Many purchase locations > Includes: • Staple goods • Impulse goods • Emergency goods Consumer-Goods Classification
  • 8. Industrial Goods Classification Materials and parts Supplies/ business services Installations
  • 9. Product Life-Cycle Strategies  The course of a product’s sale and profit over it lifetime.  It involves four distinct stages: Introduction, Growth, Maturity, And decline.  Not all products follow this cycle
  • 10. Sales & Profit Life Cycles Introduction Growth Maturity Decline Time Sales & profits ($)
  • 11. Introduction stage  The product life-cycle stage in which the new product is first distributed and made available for purchase.
  • 12. Growth stage  The product life-cycle stage in which a product’s sales start climbing quickly.
  • 13. Maturity stage  The stage in the product life cycle in which sales growth slows or levels off.  Modify the market,the product,and the marketing mix.
  • 14. Decline Stage  The product life cycle stage in which a product’s sales decline
  • 15. Definition  New Product Development Development of original products, product improvements, product modifications, and new brands through the firm’s own R & D efforts.
  • 16. New Product Development Strategy  New products can be obtained via acquisition or development.  New products suffer from high failure rates.  Several reasons account for failure.
  • 17. Causes of New Product Failures  Only 10% of new consumer products are still on the market and profitable after 3 years.  Industrial products failure rate as high as 30%.  Overestimation of Market Size  Product Design Problems  Product Incorrectly Positioned, Priced or Advertised  Costs of Product Development  Competitive Actions  To create successful new products, the company must:  understand it’s customers, markets and competitors  develop products that deliver superior value to customers.
  • 18. New Product Development Process  Idea Generation and Screening  Concept Development and Testing  Marketing Strategy  Business Analysis  Product Development  Test Marketing  Commercialization
  • 19. New Product Development Process Step 1. Idea Generation Systematic Search for New Product Ideas Internal sources: Company employees at all levels, R & D External idea sources: Customers Competitors Distributors Suppliers
  • 20.  Process to spot good ideas and drop poor ones  Criteria  Market Size, Product Price, Development Time & Costs, Manufacturing Costs, Rate of Return  Executives provide a description of the product along with estimates of market size, product price, development time and costs, manufacturing costs, and rate of return.  Evaluated against a set of company criteria for new products. New Product Development Process Step 2. Idea Screening
  • 21. New Product Development Process Step 3. Concept Development & Testing 1. Develop Product Ideas into Alternative Product Concepts 2. Concept Testing - Test the Product Concepts with Groups of Target Customers 3. Choose the Best One idea for a possible product that the company can see itself offering. detailed version of the idea stated in meaningful consumer terms.
  • 22. New Product Development Process Step 4. Marketing Strategy Development Part Two - Short-Term: Outlines the product’s planned price, distribution, and marketing budget. Part Three - Long-Term: Describes the long-run sales and profit goals, marketing mix strategy. Marketing Strategy Statement Formulation Part One - Overall: Describes the target market, planned product positions, sales, market share, and profit goals.
  • 23. New Product Development Process Step 7. Test Marketing Standard Test Market Full marketing campaign in a small number of representative cities. Simulated Test Market Test in a simulated shopping environment to a sample of consumers. Controlled Test Market A few stores that have agreed to carry new products for a fee.
  • 24. Brand A name, term, sign, symbol or design, or a combination of them, intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors.
  • 25. The Role of Brands Identify the maker Simplify product handling Organize accounting Offer legal protection
  • 26. The Role of Brands Signify quality Create barriers to entry Serve as a competitive advantage Secure price premium
  • 27. Advantages of branding  Easy for the seller to track down problems and process orders  Provide legal protection of unique product features  Branding gives an opportunity to attract loyal and profitable set of customers  It helps to give a product category at different segments, having separate bundle of benefits  It helps build corporate image  It minimises harm to company reputation if the brand fails
  • 28. Brand Strategy  Brand Positioning  Brand Name Selection  Brand Sponsorship  Brand Development  Three levels of positioning:  Product attributes  Least effective  Benefits  Beliefs and values  Taps into emotions Key Decisions
  • 29. Brand Strategy  Brand Positioning  Brand Name Selection  Brand Sponsorship  Brand Development  Good Brand Names:  Suggest something about the product or its benefits  Are easy to say, recognize and remember  Are distinctive  Are extendable  Translate well into other languages  Can be registered and legally protected Key Decisions
  • 30. Brand Strategy  Brand Positioning  Brand Name Selection  Brand Sponsorship  Brand Development  Manufacturer brands  Private (store) brands  Costly to establish and promote  Higher profit margins  Licensed brands  Name and character licensing has grown  Co-branding  Advantages / disadvantages Key Decisions
  • 31. New Product Development Process Step 5. Business Analysis Step 6. Product Development Business Analysis Review of Product Sales, Costs, and Profits Projections to See if They Meet Company Objectives If Yes, Move to Product Development If No, Eliminate Product Concept
  • 32. Commercialization  Must decide on timing (i.e., when to introduce the product).  Must decide on where to introduce the product (e.g., single location, state, region, nationally, internationally).  Must develop a market rollout plan.
  • 33. Packaging: The 5th P All the activities of designing and producing the container for a product.
  • 34. What is the Fifth P? Packaging, sometimes called the fifth P, is all the activities of designing and producing the container for a product.
  • 35. Packaging  Includes the activities of designing and producing the container for a product  Packaging is done at three levels - primary - secondary - shipping
  • 36. Designing packaging  Packaging concepts  Technical specifications  Engineering tests  Visual tests  Dealer tests  Consumer tests  Packaging innovations  Environmental considerations
  • 37. Packaging has been influenced by… Self-service Consumer affluence Company/brand image Innovation opportunity