Social Media for Events :
Dutch presentation for event and fair organizers at Kortrijk Xpo. Inspiration = We love Events (Peter Decuypere) - The Conversation Company (Steven Van Belleghem)
This document analyzes Sherman High School's campus technology over a 3-year period from 2006-2009. It finds that applications of TEKS and models of professional development have decreased, while vision/planning, technical support, distance learning, and student-computer ratios have increased. One strength is the use of technology for student projects/assignments. A weakness is limited system capacity preventing proper staff education during professional development sessions. The focus should be on improving educator preparation and development through more content-focused professional development hours that show how to engage students with existing technology.
Survival Skills in 21st Century (PechaKucha)Kenny Meesters
The document discusses survival skills in the 21st century, including examples of how social media, mobile technology, and community information management have been used to assist during natural disasters and crises over the past decade. Specific examples mentioned include response efforts to the 2010 Haiti earthquake using Ushahidi and Frontline SMS, as well as how digital volunteers have helped provide and gather information during disasters using social media platforms.
EMERGENT: case study on the use of social media during large stormBert Brugghemans
The document discusses the Antwerp Fire Service's use of social media before, during, and after a large storm in June 2014 that impacted Antwerp, Belgium. The fire service monitored social media to gather information on the storm's impacts in other areas before it hit Antwerp. During the storm, they used social media to assess damage reports and the situation, and call for information from the public. After the storm, they used social media to report on their response workflow, damage impacts, and answer frequently asked questions. The fire service sees opportunities to improve future social media use including automatically gathering and enriching information and developing supporting software and tools.
Social Media for Events :
Dutch presentation for event and fair organizers at Kortrijk Xpo. Inspiration = We love Events (Peter Decuypere) - The Conversation Company (Steven Van Belleghem)
This document analyzes Sherman High School's campus technology over a 3-year period from 2006-2009. It finds that applications of TEKS and models of professional development have decreased, while vision/planning, technical support, distance learning, and student-computer ratios have increased. One strength is the use of technology for student projects/assignments. A weakness is limited system capacity preventing proper staff education during professional development sessions. The focus should be on improving educator preparation and development through more content-focused professional development hours that show how to engage students with existing technology.
Survival Skills in 21st Century (PechaKucha)Kenny Meesters
The document discusses survival skills in the 21st century, including examples of how social media, mobile technology, and community information management have been used to assist during natural disasters and crises over the past decade. Specific examples mentioned include response efforts to the 2010 Haiti earthquake using Ushahidi and Frontline SMS, as well as how digital volunteers have helped provide and gather information during disasters using social media platforms.
EMERGENT: case study on the use of social media during large stormBert Brugghemans
The document discusses the Antwerp Fire Service's use of social media before, during, and after a large storm in June 2014 that impacted Antwerp, Belgium. The fire service monitored social media to gather information on the storm's impacts in other areas before it hit Antwerp. During the storm, they used social media to assess damage reports and the situation, and call for information from the public. After the storm, they used social media to report on their response workflow, damage impacts, and answer frequently asked questions. The fire service sees opportunities to improve future social media use including automatically gathering and enriching information and developing supporting software and tools.
Awareness sessie social media in de bouwBoth social
Een gedeelte van de awareness sessie over social media in de bouw. Doel van de training was om toekomstige ZZP-ers in de bouw te motiveren en te activeren aan de slag te gaan met social media.
Opleiding discipline 5 voor burgemeesters 2013TeamD5
Presentatie bij het luik discipline 5 (informatie voor de bevolking) bij de tweedaagse opleiding rampenmanagement voor de burgemeesters van de provincie Antwerpen.
Impact van Social Media op ING is een presentatie die gegeven is aan eerste jaars studenten Communicatie van de Vrije Universiteit van Amsterdam. In de presentatie wordt stil gestaan bij de impact van social media op de reputatie van ING.
The document outlines 10 lessons about crisis leadership including that a crisis leader accepts chaos but remains in control of the process, is able to lead experts with respect, keeps communication simple during a crisis, uses the 80/20 rule to maximize results with minimal effort, crafts a sense of unity among the team, utilizes crisis intelligence, keeps the information flow as efficient as possible without compromising results, prioritizes results over protocol, and ensures a crisis is not wasted but seen as an opportunity.
This document summarizes a study on the impact of information distribution and enrichment on crisis management coordination. The study involved professionals from emergency agencies managing simulated crises in centralized and decentralized information conditions. The results showed that enriching information for commanding officers significantly improved situation awareness and decision making. However, it also increased the risk of coordination neglect and role neglect, especially in centralized conditions. The document recommends implementing formal information management practices in crisis response and further research on measurement methodologies.
This document discusses how social media has changed crisis communication by increasing the speed at which information spreads. It provides examples where social media provided insights into crises, such as crowd movements, within minutes of incidents occurring. It argues crisis management must now incorporate social media for both information gathering and communication to address this new information velocity and ensure accurate information is shared. Officials should claim information by communicating on social media from the start of incidents. While information on social media may not be reliable, it can provide new perspectives to aid crisis response.
Awareness sessie social media in de bouwBoth social
Een gedeelte van de awareness sessie over social media in de bouw. Doel van de training was om toekomstige ZZP-ers in de bouw te motiveren en te activeren aan de slag te gaan met social media.
Opleiding discipline 5 voor burgemeesters 2013TeamD5
Presentatie bij het luik discipline 5 (informatie voor de bevolking) bij de tweedaagse opleiding rampenmanagement voor de burgemeesters van de provincie Antwerpen.
Impact van Social Media op ING is een presentatie die gegeven is aan eerste jaars studenten Communicatie van de Vrije Universiteit van Amsterdam. In de presentatie wordt stil gestaan bij de impact van social media op de reputatie van ING.
The document outlines 10 lessons about crisis leadership including that a crisis leader accepts chaos but remains in control of the process, is able to lead experts with respect, keeps communication simple during a crisis, uses the 80/20 rule to maximize results with minimal effort, crafts a sense of unity among the team, utilizes crisis intelligence, keeps the information flow as efficient as possible without compromising results, prioritizes results over protocol, and ensures a crisis is not wasted but seen as an opportunity.
This document summarizes a study on the impact of information distribution and enrichment on crisis management coordination. The study involved professionals from emergency agencies managing simulated crises in centralized and decentralized information conditions. The results showed that enriching information for commanding officers significantly improved situation awareness and decision making. However, it also increased the risk of coordination neglect and role neglect, especially in centralized conditions. The document recommends implementing formal information management practices in crisis response and further research on measurement methodologies.
This document discusses how social media has changed crisis communication by increasing the speed at which information spreads. It provides examples where social media provided insights into crises, such as crowd movements, within minutes of incidents occurring. It argues crisis management must now incorporate social media for both information gathering and communication to address this new information velocity and ensure accurate information is shared. Officials should claim information by communicating on social media from the start of incidents. While information on social media may not be reliable, it can provide new perspectives to aid crisis response.
1. Gebruik van social media
bij crisissen
Brand in Moerdijk
Bert Brugghemans – brandweer Antwerpen
2. Brand in Moerdijk
Bedrijf dat verpakking voor chemische producten maakt
Vermoeden van gifwolk met zeer groot effectgebied
Brand ontstaan rond 14u30
Grip 4 afgekondigd
2
3. Analyse facebook
Facebook minder gebruikt bij crisissen
• Meer statische informatie
• Minder deelbaar en snel dan twitter
• Verwijzing naar informatie
3
12. Analyse twitter
Zeer druk op twitter
• #moerdijk
• Enkel tweets op 5 en 6 januari
• Zeer veel tweets
• #grote vuurbal jonguh
• Meer dan 180 tweets per uur
12
13. Analyse twitter
Via twitter wordt heel wat actuele en
belangrijke info gedeeld
• Noodnummers
• Noodwebsites
• Persverklaringen
• Crisisinformatie (binnen blijven, ramen en
deuren, …)
• Persverklaringen
Geen eenvormige boodschap!
13
14. Analyse twitter
Niet enkel positieve en
constructieve boodschappen
• Snelle uiting van negatieve
boodschappen
• Foutieve informatie
14
16. Conclusies
Social media gebruiken door te verwijzen naar gevalideerde
crisisinformatie
• Verwijzen naar noodwebsite van de stad
• Boodschap blijven herhalen
• Alle mogelijke actoren gebruiken om boodschap te verspreiden
(eigen account, stadsaccount, BVV, andere korpsen,
brandweerlieden, burgerjournalisten, fora, …)
Eens een omslagpunt bereikt, gaat het zeer snel
16
17. Conclusies
Communicatie voorbereiden
• Snelle boodschappen (<100 tekens) voorzien op voorhand
• Ramen en deuren
• Binnen blijven
• Noodnummer
• Noodwebsite
• …
17
18. Conclusies
Vang negatieve boodschappen en foutieve informatie op
• Social media monitoring
• Google
• Tweetdeck
• …
• Social media manager aanstellen
• 1 website als enige bron van correcte informatie promoten!
18