Leading a crisis

•

4 likes•1,021 views

The document outlines 10 lessons about crisis leadership including that a crisis leader accepts chaos but remains in control of the process, is able to lead experts with respect, keeps communication simple during a crisis, uses the 80/20 rule to maximize results with minimal effort, crafts a sense of unity among the team, utilizes crisis intelligence, keeps the information flow as efficient as possible without compromising results, prioritizes results over protocol, and ensures a crisis is not wasted but seen as an opportunity.

Leadership & Management

Crisis Leadership
10 lessons about
leadership,
identity, creativity
Bert Brugghemans

2.
A crisis leader
is in control of
the proces …

3.
… and is able
to lead experts
with full
respect

5.
And make
Pareto your
best friend
80% Results
20% effort

6.
Craft a sense of
“us” to shape
your team

8.
Keep information
ﬂow as low as
possible (but not
lower …)

9.
Results are
more important
than protocol.

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