Tuuli Aalto-Nyyssönen - Don't be too abstract. Get the courage to be unfinished. Mindtrek 2016
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Tuuli Aalto-Nyyssönen, Ambientia Don’t be too abstract. Get the courage to be unfinished. Mindtrek 2016
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Tuuli Aalto-Nyyssönen - Don't be too abstract. Get the courage to be unfinished. Mindtrek 2016
- 1. Don’t be too abstract. Get the courage to be unfinished. Tuuli Aalto-Nyyssönen, Mindtrek IoT Event 17.10.2016
- 4. OWNER APP DEV USER SERVICE APP BETTER USER EXPERIENCE IS CREATED WHEN ALL OF THESE ELEMENTS REVEAL THEM SELVES AND UNDERSTAND EACH OTHER.
- 5. Don’t be too abstract. My service design rule #1:
- 6. Paint a picture. Tell a story.
- 7. 0 min Peter has a small company called Road Light House. He delivers GPS Led light Road Cones. They work with solar energy.
- 8. Peter is having his morning coffee. Suddenly his phone starts to beep. Two cones have a misfunction somewhere. 15 sec
- 9. He quickly manages to locate the right road work. It seems two cones have lost connection. Usually this happens when a car hits the cone. Peter decides to activate a safety error message. 30 sec
- 10. He knows there are five extra cones in the storage at the road work site. The safety error message also helds a detailed information about this fact. 45 sec
- 11. 60 sec His phone beeps again. Two new cones have been replaced on the road work site. It’s now safe to drive again. Safety error message has been cleared by the road work site workers.
- 12. Story is a visual support that facilitates understanding Actor Goal Motivation Touchpoints Flow
- 15. Abstract
- 16. Concrete
- 17. Patterns
- 18. Patterns
- 19. Prototype!
- 20. Cones in site storage Safety error! Helsinki Airport / teknikontie / site 138 Send safety error message
- 21. Cones in site storage Safety error! Helsinki Airport / teknikontie / site 138 Send safety error message PowerPoint
- 22. Get the courage to be unfinished. My service design rule #2:
- 24. Idea! The next great idea is just around the corner.
- 25. Failure Mhhh.... But wait! It might also be a failure!?
- 26. ? Panic and stress is always a good option!
- 27. Or… If you don't see it it doesn't exist? Right. Failure
- 28. Failure Idea! But actually failure is not a bad option when taking small steps.
- 29. Paint a path and take small steps.
- 32. Summary…
- 33. Don’t be too abstract.
- 34. Get the courage to be unfinished.
- 35. AMBIENTIA, ambientia.fi Service Desk: +358 290 010 500 TUULI AALTO-NYYSSÖNEN Service Designer +358 443314648 tuuli.aalto-nyyssonen@ambientia.fi @turkutuuli
- 36. www.ambientia.fi