Tugas mandiri quality management rahmawati

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This 3-page concept paper examines whether total quality management practices support customer satisfaction and service quality in the hospitality industry. It was written by Rahmawati, a student at the postgraduate program in hospitality management at Trisakti University's MM Hospitality Management, as part of a quality management course taught by Prof. Syamsir Abduh in 2012 in Jakarta, Indonesia.

PROGRAM PASCASARJANA

MM HOSPITALITY MANAGMENT

UNIVERSITAS TRISAKTI

CONCEP PAPER

QUALITY MANAGEMENT

Are TQM Practices Supporting Customer Satisfaction and Service Quality?

Disusun oleh :

RAHMAWATI

NIM : 122101509

Dosen : Prof. Syamsir Abduh, PhD

Jakarta

2012

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