This document analyzes the relationship between total quality management and quality performance. It was written by Faisal Talib, Zillur Rahman, and M.N. Qureshi for a quality management class assignment supervised by Professor Dr. Syamsir Abduh. The assignment was completed in 2012 by Tri Setio Ari Nugroho, a student in the class of 2016 for the E-Learning Master's in Management program at Trisakti University in Jakarta.