Joe is an aspiring sales representative who needs efficient training on constantly updating products. Traditional training methods are ineffective for Joe's mobile lifestyle and the company's global, distributed workforce. The document recommends adopting a microlearning approach using short multimedia modules consumed on demand. Case studies show how Cisco, Intel and Tripwire successfully implemented microlearning to train globally distributed employees on rapidly changing products and services. The key practices are to understand agile development tools, involve training in product development, and design learning as an ongoing cycle with refreshers.

1. Never Stop Learning
TU214 - Pragmatic Product Training: Faster Global Delivery in the
Face of Constant Updates

2. Meet Joe
• Aspiring Sales Representative of the Year
• Generation Y
• Has worked in sales for 5 years; B2B
role for the past 2 years
• Travels 40% of the time
• Personal Goal: VP of Enterprise Sales
for mid-size company and winner of
the Portland Finest Rose competition
• Doesn’t leave home without the latest
gadgets

3. Joe’s Company Profile
• Solutions/ Services and products are
coming to market faster
• There is a global customer base and a
highly distributed workforce
• Traditional training is ILT and WBT,
often in 45 min blocks driven through
a traditional LMS

4. 60-80% of product
teams today use an
“Agile” approach
Bring Your Own Device
and the Post PC era.
3 of 5 workers say
they don’t need to be
in the office to be
productive
Budgets are tight
Product Learning Trends
•As per Gartner and Forrester 2012 statistics, 60-80% of product development teams
today use Agile

5. 90% move between devices to accomplish a goal.
Source: Google, 2012

6. Joe Needs from his training
• Focus on his learning
• Time
• Relevancy
• Availability – on demand
• Reinforcement

7. What is a QLM?
Think micro Learning.

8. What formats does Micro Learning Take?
• Social. Static. Multimedia

9. Pragmatic Product Training: Micro Learning Approach
Best practice 1
Rapid Dev tools increase flexibility and
responsiveness – KNOW the tools!

10. Pragmatic Product Training: Micro Learning Approach
Best practice 2
GET YOURSELF INTO THE SCRUM EARLY
Early ID SME Involvement Eliminate
Duplication & Waste

11. Pragmatic Product Training: Micro Learning Approach
Best practice 3
Factor multiple touches, refreshers and
checks into a holistic learning cycle

12. Rapid Dev tools increase flexibility and
responsiveness – KNOW the tools!
GET YOURSELF INTO THE SCRUM EARLY
Factor multiple touches, refreshers and checks into a
holistic learning cycle
Pragmatic Product Training: Micro Learning Approach
Top 3 Take Away

13. Localization Benefits
of a micro learning
approach
• Changes to distinct small modules are much more
time and cost effective for translation
• Management of resources across modules increases
asset management maturity reducing localization
costs by having the source files generally available
• Smaller modules allow for greater regional
customization of specific parts of a course – building
local engagement

14. Pragmatic Product Training: Cisco Case Study
Challenge:
• Multiple product lines, changing rapidly
• Globally distributed engineering network
looking for latest information in near real
time
• Multiple device and OS support

15. Pragmatic Product Training: Cisco Case Study
QLM Solution:
• Modular Video on Demand content units of
5 – 15 mins
• Simplified and “top take aways” focused
learning goals for each module
• Outsourced ID as SME

16. Pragmatic Product Training: Intel Case Study
Challenge:
• Multiple product lines, changing rapidly
• Matrix marketing where product lines
overlap, in some cases significnatly
• Limited reach and control of external
channels
• Limited budgets!

17. Pragmatic Product Training: Intel Case Study
QLM Solution:
• Modular PPTs split to specific “Matrix”
marketing points
• Learning Objective Lead Content.
• Games and Quizzes

18. Pragmatic Product Training: mobilepaks/ Trip Wire Case Study
Challenge:
• Significant body of historic training content
• Highly mobile and travelling workforce
• Very dynamic product and services mix
• Wanted to own on-going content creation

19. Pragmatic Product Training: Mobilepaks/Tripwire Case Study
QLM Solution:
• Pak or program driven interface
• Activity based push content
• Knowledge Checks

20. Pragmatic Product Training : Best Practice Summary
Rapid Dev tools increase flexibility
and responsiveness – KNOW the
tools!
GET YOURSELF INTO THE
SCRUM EARLY
Factor multiple touches, refreshers
and checks into a holistic learning
cycle

21. Pragmatic Product Training : Best Practice Summary
Rapid Dev tools increase flexibility
and responsiveness – KNOW the
tools!
GET YOURSELF INTO THE
SCRUM EARLY
Factor multiple touches, refreshers
and checks into a holistic learning
cycle