The document describes the author's 10 years of experience working with BMC Remedy systems. They have extensive expertise in supporting, optimizing, developing customizations, and implementing Remedy applications including ITSM, CMDB, SLM, and SRM modules. The author has experience integrating Remedy with other systems, performing upgrades, and providing support to users. They have worked on Remedy systems for several large clients.
This document is a template for preparing a company profile and negotiation points for software license negotiations with Microsoft. It includes sections for detailing the company's computing assets like desktops, servers, applications in use, and existing licensing agreements. The template provides fields to outline a suggested licensing program and key negotiation points such as requesting additional free training or evaluation licenses. It advises having an ROI analysis, product use rights documentation, and current contract ready before negotiations.
This job posting is seeking a BMC Remedy Developer to design, implement, and debug Remedy solutions using BMC's Remedy Action Request System applications. The ideal candidate has experience integrating the Remedy ITSM suite with other BMC products and customizing and implementing the full Remedy ITSM suite, including modules like incident management, problem management, and change management. Requirements include experience with Remedy implementation, administration, documentation, and proficiency in areas like forms, reports, scripts, and web services.
This curriculum vitae summarizes the personal and professional details of Edy Sadikin, a 38-year-old married man from Jakarta, Indonesia. He has over 15 years of experience in engineering, finance, and logistics roles for companies like PT Gajah Permodo, Unilever Indonesia, and PT Unifoods Indonesia. Edy graduated from Budi Luhur University in 2003 with a degree in Computer Science and has participated in English language and programming courses to expand his skills. His roles have included maintenance, problem solving, document control, purchasing, and inventory management.
This document contains a personal statement, education history, work experience, and references for Jennifer Harris. She has over 10 years of experience as a pastry chef and casual commie chef. Her education includes NVQ and BTEC qualifications in professional cookery, hospitality, business, and media. She is currently a pastry chef at the Hudson Bay Hotel in Ireland, where her responsibilities include preparing desserts, baking cakes, and kitchen management duties.
The document discusses reforms and district development plans in Papua New Guinea. It provides an overview of the reforms, which abolished joint district planning committees and created new District Development Authorities in each district. The reforms aimed to decentralize governance and improve local service delivery. Key changes included increasing district-level funding, building infrastructure, and establishing district treasuries. The District Development Authorities are now responsible for district planning, budgeting, and developing district plans to improve outcomes for rural villagers. While reforms have helped development many districts, continued partnership between provincial and district authorities is still needed.
Ankit Garg is seeking a career opportunity in a challenging and rewarding environment. He has over 3 years of experience working as a Chartered Accountant at M/s. Haribhakti & Co. LLP and completed his internship at M/s. Dewan P.N. Chopra & Co. He has experience conducting statutory audits, tax audits, and internal audits for various organizations across different industries. He holds a B.Com(Hons) degree and is a qualified Chartered Accountant.
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Lane County is accepting applications for Mental Health Specialist 1 or 2 positions on the Adult Team. The positions provide comprehensive assessment, case management, and treatment services to adults with severe mental health issues. Duties include collaborative work with an interdisciplinary team and community partners. Candidates must have a master's degree in a mental health field and either 1 or 2 years of relevant experience depending on the level. The positions require eligibility as a Qualified Mental Health Professional and an Oregon driver's license.
The document provides an analytical overview of eight books that examine the welfare state from different perspectives such as economic, narrative, and gender-based analyses. It summarizes each book's approach to the welfare state, including key events and policies discussed as well as strengths and weaknesses. The books cover topics like the political origins of social policy, the role of women in reform movements, narratives of the Great Depression, industrial workers during 1919-1939, and regulatory functions of public welfare. The analysis highlights how the authors approached the welfare state from differing viewpoints such as structural, materialist, oral history, social history, and Marxist.
This document is a template for preparing a company profile and negotiation points for software license negotiations with Microsoft. It includes sections for detailing the company's computing assets like desktops, servers, applications in use, and existing licensing agreements. The template provides fields to outline a suggested licensing program and key negotiation points such as requesting additional free training or evaluation licenses. It advises having an ROI analysis, product use rights documentation, and current contract ready before negotiations.
This job posting is seeking a BMC Remedy Developer to design, implement, and debug Remedy solutions using BMC's Remedy Action Request System applications. The ideal candidate has experience integrating the Remedy ITSM suite with other BMC products and customizing and implementing the full Remedy ITSM suite, including modules like incident management, problem management, and change management. Requirements include experience with Remedy implementation, administration, documentation, and proficiency in areas like forms, reports, scripts, and web services.
This curriculum vitae summarizes the personal and professional details of Edy Sadikin, a 38-year-old married man from Jakarta, Indonesia. He has over 15 years of experience in engineering, finance, and logistics roles for companies like PT Gajah Permodo, Unilever Indonesia, and PT Unifoods Indonesia. Edy graduated from Budi Luhur University in 2003 with a degree in Computer Science and has participated in English language and programming courses to expand his skills. His roles have included maintenance, problem solving, document control, purchasing, and inventory management.
This document contains a personal statement, education history, work experience, and references for Jennifer Harris. She has over 10 years of experience as a pastry chef and casual commie chef. Her education includes NVQ and BTEC qualifications in professional cookery, hospitality, business, and media. She is currently a pastry chef at the Hudson Bay Hotel in Ireland, where her responsibilities include preparing desserts, baking cakes, and kitchen management duties.
The document discusses reforms and district development plans in Papua New Guinea. It provides an overview of the reforms, which abolished joint district planning committees and created new District Development Authorities in each district. The reforms aimed to decentralize governance and improve local service delivery. Key changes included increasing district-level funding, building infrastructure, and establishing district treasuries. The District Development Authorities are now responsible for district planning, budgeting, and developing district plans to improve outcomes for rural villagers. While reforms have helped development many districts, continued partnership between provincial and district authorities is still needed.
Ankit Garg is seeking a career opportunity in a challenging and rewarding environment. He has over 3 years of experience working as a Chartered Accountant at M/s. Haribhakti & Co. LLP and completed his internship at M/s. Dewan P.N. Chopra & Co. He has experience conducting statutory audits, tax audits, and internal audits for various organizations across different industries. He holds a B.Com(Hons) degree and is a qualified Chartered Accountant.
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The document provides an analytical overview of eight books that examine the welfare state from different perspectives such as economic, narrative, and gender-based analyses. It summarizes each book's approach to the welfare state, including key events and policies discussed as well as strengths and weaknesses. The books cover topics like the political origins of social policy, the role of women in reform movements, narratives of the Great Depression, industrial workers during 1919-1939, and regulatory functions of public welfare. The analysis highlights how the authors approached the welfare state from differing viewpoints such as structural, materialist, oral history, social history, and Marxist.
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The document summarizes the key features of OMCS International's PMO2000TM Reliability Assurance Software Suite. It allows for reliability centered maintenance, risk analysis, integration with SAP systems, and customizable reporting. The software provides a complete solution for asset reliability from initial analysis through implementation and management.
David Elliot has over 30 years of experience in various IT roles including z/OS systems programmer, mainframe security analyst, DBMS and TP systems programmer, and z/OS software developer. He has extensive experience designing and implementing mainframe security access controls, performing security compliance audits, installing and maintaining z/OS and various database systems, and developing software for mainframe environments. His resume outlines his technical skills and work experience in programming, security, system administration, performance tuning, and project management across z/OS, CICS, DB2, IMS, and other mainframe technologies.
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In 2010, transtec entered into a strategic partnership with IBM, surely one of the biggest players in the HPC world with a very strong
brand. The fl exibility and long-year experience of transtec, combined with the power and quality of IBM HPC systems constitute
a perfect symbiosis and provide customers with the most optimal
HPC solution imaginable. IBM NeXtScale systems are highly optimized for HPC workload in datacenter environments, regarding
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Platform HPC and LSF are both enterprise-ready HPC cluster and
workload management solutions and are widespread in all kinds of
industrial HPC environments.
Your decision for a transtec HPC solution means you opt for most
intensive customer care and best service in HPC. Our experts will
be glad to bring in their expertise and support to assist you at any
stage, from HPC design to daily cluster operations, to HPC Cloud
Services.
Last but not least, transtec HPC Cloud Services provide customers
with the possibility to have their jobs run on dynamically provided
nodes in a dedicated datacenter, professionally managed and individually customizable. Numerous standard applications like ANSYS,
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- Ramya seeks to leverage her skills in test automation, defect management and resolution, and training to continue contributing to quality assurance processes.
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- Ramco will implement the OnDemand ERP for customers using a template-driven approach with implementation expected within 2 weeks.
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- He has extensive experience administering and troubleshooting IBM servers, storage, and networking equipment.
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This document discusses the challenges of application lifecycles in organizations and possible solutions. It notes that application development has become more complex over time due to improvements in hardware, software, integrated development environments, and processes. This complexity is multi-dimensional and makes lifecycle management difficult. The author provides their experience in the automotive industry to illustrate these challenges, including issues with requirements, testing, integration, tools, and personnel. Finally, the document suggests that organizations need an integrated platform rather than just IDEs to manage the entire software lifecycle and development process in a standardized way.
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Similar to Tshepo - Remedy expertise and experience (20)
1. SUMMARYOR EXPERTISE:
Overthe 10 yearsI've beenworkinginthe BMC Remedyspace andI've acquiredanddevelopedvery
in-depthandextensive knowledge,experience andexpertiseinRemedyandRemedymodules.My
expertiseincludesbutnotlimitedtothe following:
REMEDY SUPPORT:
Day to day Remedysupportwhichincludesdealingwithandtroubleshootinganyissuesoccurringon
the following:
RemedyApplication
MidtierApplication
Remedyrelatedissuesoccurringonuserslocal machines
Workflowrelatedissues
SYSTEM OPTIMIZATION:
OptimizingRemedyApplicationandMidtierserverstoperformultimatelybymeansof
propersystemconfiguration,analysis, systemfilesconfigchangesandworkingin
conjunctionwiththe DBAs forDB serverperformance optimization.
Workingwithhardware andVMinfrastructure teamstomake sure that Remedyservers
resourcesare optimallyallocatedinorderto give Remedyserversthe bestperformance
abilityusingnecessaryperformance monitoringtools.
Performedsystem in-depthdebuggingandloggingvia3rdparty software applications for
detectionof systembugs.
CoordinationwithBMCon knownbugs/issuesandapplybugfixes/service packs.
Workingwithotherteamsforsystemstresstesting.
Archivingof Remedydata.
Systemclean up.
DEVELOPMENT ANDCUSTOMIZATIONS:
Overthe 10 yearsof specializingwithRemedyI've done alotof Remedydevelopmentswhich
includes some of the following:
BuildingcustomEventManagementmoduleinRemedy.
Builtcustommultitenancy feature inRemedyv6.3before thisfeature waslateron
introducedbyBMC in Remedyv7x.
BuiltcustomsequentialTaskManagementmodule forIncidentManagementmodule on
v6.3 whichwaslateron introducedbyBMC inITSM V7x.
DevelopedacustomService Level ManagementonRemedyplatformforone of TuringSMI
customers.
BuiltCrystal ReportforRemedy.
Developedcustomformsandjoinformsforveryspecifictype of reportinge.g. How many
time a tickethoppedbetweenindividualsandsupportgroups,how much time eachuser
spentonany particularticket,how longeachticketspentona particularStatusetc.
ExperiencedindevelopingcustomapplicationsinARSRemedyandcustomizingthe ITSM
modulesasperclientsrequirements.
Proficientindesigningandconfiguringworkflow objectsFilters,Escalations,Activelinks,
Menus,Web-servicesandSRMformdesigningasperbusinessrequirements.
Developed lightandalotmore userfriendlyticketloggingfrontpages.
2. OUT OFTHE BOX REMEDY APPLICATIONS(ITSM,CMDB,SLM, SRM etc.):
RemedyAdmini.e.Systemconfiguration,Dataadmin,creatingandmaintainingRemedy
foundationdata(Operational &ProductCategorization,People Data,OrganizationStructure,
SupportGroups,Templatesetc.) usingDataManagementtool, DataImporttool andmanual
entriesof data.
Trainedclient'sRemedyandITSMprocesstrainers.
Givingsupportandguidance toRemedyITSMapplicationusers.
Made customizationstoRemedyapplicationsaccordingtoclientrequirements.
Experience inall phasesof applicationlifecycleincludingRequirementanalysis,Design,
Development,TestingandImplementationof WebbasedandClient/Serverapplications,
ITSMtoolsand applications.
CreatingRequirementsgatheringandcreatingfunctional requirementspecification
documents.
Creatingtechnical installation, design, configuration,integration, testingandusermanual
documents.
I have extensive knowledgeandexperience inRemedyIncident,Problem, ChangeandAsset
Management,Service LevelManagement,ServiceRequestManagement,Knowledge
ManagementandAtriumCMDB applicationsandIworkwiththese andassistuserswith
these applicationsona dayto day basis.
Work closelywithIncident,Problem,WorkManagementandChange Management process
ownersonhowwe can improve these aswell asadvisingandmakingrecommendationson
whatkindof customizationsshouldbe made tothe outof the box ITSM applicationinorder
to bestsupportthese processes.
CreatedandbuiltSLAsin the SLM Module asper clientrequirements.
PopulatedCIsdataintothe CMDB (some manuallyandsome automated) andbuilt
relationshipsbetweenCIsaswell asbuilthierarchical relationshipbetweenBusiness
Services,underlying supportingTechnical Servicesaswell as the underlying
CIs/infrastructure thatsupportsthese servicesandthisaddedmuchvalue towhendoing
impactanalysis.
Migrationof data fromdifferentdatasourcesintoCMDB
I'm a Remedytechnical leadatEngenPetroleum.
I'm busylearninghowDiscovery work.
INTEGRATIONS:
I've integratedRemedywiththe followingsystems/applications:
SAPCHARM
SAPSolutionManagerIncidentManagement
CA-Unicentre
MicrosoftAD
MicrosoftOrchestrator(foreventingandautoserverbuilds)
CustominHouse Microsoft.Netapplications
Syntellect(SecurityVirusdetectionsystem)
RARS(SMS system)
Developedacustomapplicationthatautoupdates/Resolves/Close IncidentticketsviaSMS.
Automatedcreationof IncidentsandCRQsviaemailssenttoRemedysystem
Automatedupdatingof RemedyticketsviaemailssenttoRemedysystem
IntegrationwithothersystemsusingRemedywebservices
Successfullyimplemented3rdpartySingle SignOnforRemedyanddone a POC onit.
3. IMPLEMENTATION AND UPGRADE:
UpgradedBMC Remedyv6.3to BMC Remedyv7.1includingITSMapplications,SRM,CMDB
and SLM apps. I completedthisupgrade attwobigSouthAfricancompaniesnamelyEngen
PetroleumLtdandMWEB(one of SA’slargestISP).
Technical leadatEngenPetroleumLtdonthe projectof upgradingBMC Remedyv7.1 to
BMC Remedyv7.6.04 includingITSM,SLM, SRMand CMDB applications.
Draftedupgrade requirementsspecificationasperclientrequirements,andfacilitatedGAP
Analysisstudyforthe upgrade.
UpgradedRemedyv7.1 to Remedy v7.6.04 at EngenPetrolemLtd.
Migratedall the base,ITMS,SLM, CMDB andSRM applicationsincludingtheircustomization
objectsandworkflow withall theirrelevanttransactional andfoundationdatafromBMC
Remedyv7.1to BMC Remedyv7.6.04.
Installed/ImplementedRemedyARS,ITSM,CMDB, SLM, SRM, RLM modules.
Implemented Remedypatches,hotfixesandService Packs.
I’mcurrentlyoverseeingaprojectof assessingupgradingof mycurrentclient’s (Engen
PetroleumLtd) Remedyv7.6.0.4environmenttoRemedy v9.1includingMyITandSmartIT.
MY WORK WASDONE OVERA NUMBER OF CLIENTSNAMELY:
EngenPetroleumLtd(One of Africa'slargestPetroleumcompanies)
MWEB (One of SouthAfrica'slargestISP)
Pick'n Pay (One of SouthAfrica'slargestretail store)
Metropolitan(One of SouthAfrica'slargestInvestmentandFinancial institution)
In a short summaryI understandRemedysystemandRemedymodules reallywellandhave avery
in-depthknowledge on howtheyworkandintegrate witheachotherandalsohow to get data outof
the systemthat can reporton where the bottle necksare orhighlightproblematicareasthatneedto
be givenattentiontosoas to ultimatelyimprove customerservice.Iworkina verycomplex and
highly integratedenvironmentand overthe yearsIhave acquiredexcellentinterpersonalskills,
proventeamplayerwithgoodanalytical skillsinsolvingproblemsincomplex environments.