ZCorum's TruVizion diagnostics application packs powerful features to help you manage your broadband cable network.

3. About TruVizion
TruVizion provides a wealth of
information to help cable operators
find and troubleshoot subscriber
issues and cable plant problems
more quickly and economically
than ever before.

4. Easy Customer Search
Easily find subscriber
modems by:
• Customer name
• Phone number
• Street address
• MAC or IP address
of the cable modem
or any device
attached to the
modem.

5. Complete Modem Diagnostics
See on a single page
real-time statistics about
a modem’s health,
including Power Levels,
SNR and Codeword
Errors.
On the same screen, view
a summary of key port-level
statistics to help
determine if a problem is
only in the home, or more
widespread.

6. Advanced Mapping
One click gives you
access to TruVizion’s
Interactive Mapping.
View all modems on the
CMTS, on a port or those
that are experiencing
similar issues.
Filter map results by:
• Node
• Active Leg
• RF Alert
• Offline Status
• Modem Vendor and Model

7. Historical RF Analysis
Drill into view RF stats
for a particular modem.
Watch as they stream
live or select 90 days of
historical data.
Compare RF levels with
the five geographically
closest modems with one
click.
Customize further by
selecting other nearby
modems to compare.

8. VoIP Diagnostics
For customers with a
VoIP account, view the
Line Status, Battery
State/Charge and MOS
scores all on a single
screen.
Drill in for additional RF
statistics on the last 10
calls, or run a Loop
Diagnostics test with two
clicks.

9. Wi-Fi Diagnostics
Click the Wi-Fi tab to
see the stats from
supported CPE devices
that have an embedded
Wi-Fi access point
Improve troubleshooting
by clearly seeing which
customer wireless
devices are struggling
to maintain a connection

10. Port-level Diagnostics
View up to 90 days of
historical data on any
upstream or downstream
channel, including Modem
Status, RF Levels, Average
Upstream SNR, Bandwidth
and Codeword errors.
Map modems on an upstream
channel with one click.
Click and drag on any charts
to drill in further. All other
charts automatically adjust to
the new timeframe for easy
comparison.

11. CMTS Diagnostics & Reports
View a summary of
statistics on the health of
the CMTS, including
Modem Status,
out-of-spec RF Stats,
Average Upstream SNR,
Bandwidth Utilization and
Codeword Errors.
Color-coded bars clearly
identify critical areas so
cable engineers can
quickly see the highest
priority issues.

12. CMTS Diagnostics & Reports
Drill in to view a
comprehensive RF-Level
report showing
subscribers who are
experiencing similar
problems.
Reports can be printed or
saved and you can even
map the modems that
appear on the report with
a single click.

13. CMTS Diagnostics & Reports
Drill in to see a report of
Current Bandwidth Use
and Historical Usage
from the last 60 days up
to the last 15 minutes.
Easily sort the report by
heading, and with one
click change the output
from the amount of data
transferred to the
percentages of data
transferred.

14. CMTS Diagnostics & Reports
View an Offline Modem
report to quickly
pinpoint modems that
are struggling to stay
online.
Save or print the report
and easily map the
modems that appear
on the report with one
click.

15. Codeword Error Reports
See a summary of
correctable and
uncorrectable
codeword errors on the
CMTS screen.
Drill in to see a detailed
report of modems that
make up the summary.
Click the View-Map link
to map those modems.

16. Post-Installation Report
View a daily snapshot of
new modems installed
that were in an alert
condition at the end of
that day.
This enables operators
to have a record of
those modems that were
out of spec after
installation.

17. Bandwidth Drill-In
Allows providers to view
a graphical display of a
subscriber's upstream
and downstream data
transfer over the last 24
hours, which is useful
when troubleshooting a
customer whose issue
may be related to high
bandwidth use.

18. TechVizion Mobile Application
View current status and
diagnostic data for any cable
modem or EMTA from any
location.
Chart historical RF data for any
device. Compare with 5 closest
modems.
Compatible with Android
phones and tablets, iPhones
and iPads.

19. TruVizion in Action: Intelligently Resolve
Customer Issues
“We saw an immediate drop of
30% in our average talk time using
TruVizion, plus we can quickly
identify on the same screen if
other subscribers on that port
would be experiencing similar
problems.”
Jason Young
VP Support Services
• Reduce hold times and
support costs by resolving
subscriber issues faster.
• Prevent new calls by
identifying issues that are
likely affecting multiple
subscribers.

20. TruVizion in Action: Recover from Outages
More Quickly
“We had a storm outage the
other day and we were able to
pinpoint where an amp was
down before our crew ever left
the building. A great money and
time saver.”
Jeff Cracraft
Vice President
Limestone Cablevision
• Reduce costs and improve
efficiency by directing staff
to the source of the
problem.
• Increase customer
satisfaction by restoring
service quickly.

21. TruVizion in Action: Diagnose & Correct
Systematic Problems
“TruVizion is like having 100 or
more guys in the field with a
meter continuously checking
modem levels.”
Nate Stroh
Network Administrator
Sjoberg’s Cable
• Access historical modem
and port data to track
down intermittent issues.
• Identify and execute
network improvements to
boost performance and
customer satisfaction.

22. TruVizion in Action: Efficiently Manage
Field Resources
“With the live data, historical
reporting and mapping that are
available in TruVizion, we don’t
have to send our techs out in the
field to chase down problems.”
Tony Ashcraft
Manager
Crestview Cable
• Increase efficiency by
diagnosing issues from
the office.
• Reduce truck rolls and
time spent in the field by
determining when and
where resources are
needed most.