If you don't like people, perhaps you shouldn't work in customer service. "a lot of technology is being consolidated or moved to the cloud. The premium is now on the skills to interface between the technology and the customer" See Tristan's TFT speaker Pinterest board: http://pinterest.com/servicedesk/tristan-boot/

1. customer service
Tristan boot

2. If you don’t like people…
Perhaps you shouldn’t work in
customer service.
Tristan Boot
itSMF New Zealand

77. Bring in the right people

82. Train to reinforce behaviours

125. Bullet points!
• Understand your People
• Define Service Culture
• Imbed throughout your organisation
• Bring in the Right People
• Train to Reinforce Behaviours
• Encourage Accountability
• Watch the magic happen

126. Questions?

127. WITH THANKS TO OUR SPONSOR
bmc FOOTPRINTS
#TFT returns may 2013