1. Trenton Girkins (A+, Network+, Security+)
trentongirkins@gmail.com
LinkedIn Profile: www.linkedin.com/in/trenton-girkins
303-999-7117
6211 Crestbrook Drive, Morrison Colorado, 80465
Hardworking, enthusiastic computer technician with extensive and relevant IT experience
Certifications:
 Computer Technology Industry Association A+ Certification
 Computer Technology Industry Association Network + Certification
 Computer Technology Industry Association Security + Certification
Skills:
 Pc and laptop imaging/software installation
 Macbook and iMac imaging/software installation
 Setting up/resetting iphones
 Changing Active Directory user passwords
 Disabling / Enabling Active Directory accounts
 Wireless Access Point installation and configuration
 Customer support for 300+ faculty/staff
 Microsoft Office
Accomplishments:
 Phi Theta Kappa Honor Society
 3.5 GPA at Red Rocks Community College
 Built Red Rocks Community College Computer Service’s first ESXi Hypervisor
Professional Experience:
 All Covered---------------------------------------------- October 2016 – Present
o Assiste customers over the phone with technical issues
o Create trouble tickets for client problems
o Provide remote support into customer devices to troubleshoot problems.
 CenturyLink---------------------------------------------- June 2016 – September 2016 (Contractor Apex Systems)
o Provided phone technical support to commercial customers
o Assisted clients in creating trouble tickets
 Red Rocks Community College Computer Services Student Employee------------January 2014 – June 2016
o Assisted students with computer-related issues.
o Assisted technicians in completing trouble tickets
o Troubleshooted problems with faculty/staff pc and mobile equipment
o Removed hard drive/RAM/video from old computers and iMacs for surplus purposes
o Added necessary hardware to pcs to prepare for deployment.
o Provided over-the-phone pc support to users
o Created problem tickets

2.  Willowbrook Computer Services------------------------------------------------------March 2012 – December 2015
o Supplied customers with in-home personal pc support
o Formed business relationships with 30+ clients
Education:
 Red Rocks Community College ---------------------------------------------------------------- Fall 2012 – Spring 2016
o Computer Support Technician AAS Degree - Awarded December 2014
o Network Specialist AAS Degree – Awarded August 2016
o Cumulative GPA: 3.51