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Digital Trends 2017
What is a trend?
ISO #4-40 x ¼
V 1.0
A trend is a current manifestation
or interpretation of something
which is built upon something
else: a change in a general
direction.
Predicting trends is taking what is
current and figuring out what will
be built upon that.
Bill Ott
and his
daughter
Lizzie
They did something different. By removing the
rear tyre and adding a drive belt, they built a
homemade car-powered washing machine.
Innovation breaks rules and trends
Adaptability
V 1.0
“It’s not the strongest of the
species that survives, nor the
most intelligent. It is the one
that is most adaptable to
change.”
Charles Darwin
10 Jan 2017
Puzzle
or
Mystery?
“A puzzle is a problem that can be solved if you
have more (or the right) information. On the other
hand, more information doesn’t help with a
mystery, which is characterised by high levels of
uncertainty, and the need for judgement.”
Gregory Treverton
Multiple Possible Touch Points
A detective story, appears to be linear, but it is not.
10 Jan 2017
Clue Clue Clue Clue
Clue
Clue
Clue
Clue
Clue
Clue
Clue
Clue Clue
Solved! Clue Clue
OmniChannel Presence
User journeys appear to be linear, but they are not
Awareness Research Conversion Advocacy
Instagram
Facebook
Youtube
Influencers
Search
Website
Retarget
Social
Queries
Peer
Advice
Awareness
+ Peer
Influence
Awareness Social
Channel Planning was a
Puzzle.
Channel Planning is a
Mystery?
10 Jan 2017
Brand-Biko
Iconsume
what I like
when I like
where I like
The on-demand economy
Clint Griffin 2017
User Experience
There are too many choices, too
many other options.
Clicks have become options in
digital and physical terms.
“The Experienced Virgin”
50
”I have
other clicks”
Seth Godin
Search
In all guises, search is king.
Search doesn’t look like
search anymore.
It’s all about the data.
Illiteracy is the new black
Display
“We are moving from the
visual to the acoustic world”.
Marshal McLuhan 1963
Voice
Voice search syntax is different to written.
Cortana Siri OK Google
It doesn’t look like
anything to me.
Voice search is built using patterning
and neural networks, not traditional
data models, allowing a process
similar to human thought to occur.
Localised / Personalised
Radius targeting, local
content, local deals on a
global platform.
Accessibility
Relevance
Time (when it happens)
Convenience
You
Content
10 Jan 2017 V 1.0
10 Jan 2017 V 1.0
Both understood
Influencer,
Peer Reviews
& Reviews
Advocacy
Ads vs Reviews
Brand Champions
New Channels
V 1.0
Service as a Product
Even more important in 2017, this
is a vital cog in the wheel and
exposes faults, trends, consumer
behaviour, wants and needs.
Managed through the Social Space
this is an amazing tool for all
business.
Marshal McLuhan 1963
Community Management is Strategic
Every engagement needs to be strategic.
How are CMs doing this, how can this be made
better?
Who is best to fill a CM roll?
It’s become the vital connection between
brand and consumer. Insights influence
content and brand action, is this being
collected?
10 Jan 2017
CM
Brand
Fan Feedback
V 1.0
Wearable Tech IOT
A new starter in 2016,
wearables will transform
everything from medicine to
entertainment.
Time
Place
Action
V 1.0
Ipay for
what I like
when I like
where I like
The on-demand economy
10 Jan 2017 V 1.0
AR and VR
This has coming of age.
AR and VR now have real world use at a speed and ease
which makes it relevant and also demanded.
10 Jan 2017 V 1.0
10 Jan 2017 V 1.0
Remote
Workforce
Has cloud support
Multi Owners
Everyone must
Opt in
Big Data Analysis becomes Automated
Hyper-personalisation through programmatic
Iuse
what I like
when I like
where I like
Automated transport
What will travel be for?
Nostalgia
Anemoia
Nostalgia for a
time never
known.
Thanks. Clint Griffin
@clintgriffindotcom

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Trends 2017-Clint.pptx