The document contains short definitions of what quality means from various employees of Trase Miller. Quality is defined in different ways such as the level of excellence in a product or service, meeting or exceeding customer expectations, providing an exemplary customer experience, being efficient and detail-oriented, and going above and beyond to make customers feel special. Overall, the definitions show that while quality has different meanings, it is generally defined as meeting or exceeding standards, customer satisfaction, and providing excellent customer service.