Spend Less And Recover More with our GreenFlag Services! We help improve businesses work flow process as it relates to accounts receivables. We systematically help to do the internal follow up on past due accunts for an average of $10 per account, without businesses giving up control or a percentage of their invoicing. Recover more with GreenFLag Gae Meminger Accounts Receivable Consultant 909-890-1834 Ext. 30 gae.meminger@transworldsystems.com

1. Making Cash Flow®
Consultation & Service Overview

2. Leading Our Industry
• Making Cash Flow for businesses, medical offices and
organizations of all sizes since 1970
• Assisted over 200,000 clients in resolving $6 billion in
accounts receivable over the past decade
• Providing local personalized client service and support with
100 offices nationwide
Our Commitment:
“To deliver the most progressive and effective cash-
flow management tools available to our clients”
Making Cash Flow®

3. Some of Our Clients
Making Cash Flow®

4. A Healthcare Leader
Over 20,000 medical practices, hospitals & dental
practices nationwide trust Transworld Systems
Making Cash Flow®

5. Let’s Talk About You
Your Current Approach
• How do you follow up on delinquent accounts now?
• Do you use a billing company or billing software?
• How many new statements do you send each month?
• Who on your staff handles A-R follow-up?
• Do they have other responsibilities as well?
• When do you become concerned about an account?
• Is there anything else I should know about your
current approach?
Making Cash Flow®

6. The Challenge
Customer Concern Level
0 30 60 90 120 150
Traditional Accounts Receivable Model:
• Debtors know they owe, but may not care
• Customers are less likely to respond as attempts continue
• There is no cap on the time or money spent on follow-up
• Businesses and practices follow this model due to the high
cost of collection agencies, and fear of alienating their
customers or patients
• There is no way for a business to know who is a “casual”
delinquency, and who is a serious non-payer
Making Cash Flow®

7. The Solution
Urgency
0 30 60 90 120 150
Profit Recovery TSI Collections
Accelerator
Accelerator® Profit Recovery®
1st Party: You are asking for payment, but 3rd Party: Five collection agency demands in a
Transworld is doing the work span of 40-60 days
• Five Contacts in 40 days, all in your • A real consequence for non-payment
businesses or practice name • Transworld fills “bill collector” role
• Urgency through frequency • Every demand creates greater urgency
• Caps time and money spent on follow up – • Still allows you to help the debtor resolve their
Limits your touches debt
• Standardizes your AR process • Greater leverage allows you to control the
• Accelerator separates casual process (payment terms, credit, etc.)
delinquencies from serious ones • Services are fixed-fee based
Making Cash Flow®

8. Let’s Agree on a Few Things
• The older an account gets, the harder it is to collect
• Casual delinquency and high-risk debt are different
• Consistent, effective follow-up can be challenging and expensive
• Most businesses would prefer to never have to use a collection
agency at all
Fact: Most businesses wait to take action because they don’t want to pay a
percentage and they don’t want to alienate their customers.
Fact: Transworld Systems allows you take action early and
diplomatically, recovering your accounts faster while maintaining valuable
customer relationships.
Making Cash Flow®

9. What the Experts Say:
The Challenges of Collecting Internally:
“Most businesses have their accounts receivable in shambles
because they cannot manage their sales and billing on a daily
basis.” – SmallBusinessZone.com
“It costs businesses approximately $31.60 to recover a past
due account.” – Dartnell’s Institute of Business
“53% of surveyed small business owners said they are
experiencing cash-flow problems.” – Discover Small
Business Watch
Transworld Systems Results:
“In addition to the superior collection rate and speed of
recovery, Transworld’s low fees provide the client with a
30% - 70% savings.” - Forbes Magazine
“Transworld gets credit for the highest recovery rate in the
industry.” - Barron’s
“This company has a collection rate of well over 50%. The
typical collection firm only gets 20% and keeps 25%-50%
of recovered funds.” - Fortune Magazine
Making Cash Flow®

10. How We Help
Making Cash Flow®

11. Placing Accounts is Easy
• Submit through our secure Online Client Portal (OCP) and
place accounts for any or our services, 24/7
• Upload accounts one-by-one or in a batch format
• View or stop accounts, report payments and pull performance
reports all from your client portal
• You are in control of your accounts at all times
Making Cash Flow®

12. Accelerator®
For those that need a simple reminder to pay
Contact 1 & 3:
Contact 2 & 4:
Diplomatic
Diplomatic Reminder
Reminder
Calls
Letters
Hello. This is not a
telemarketing call. This is
<TSI Client Name> calling
regarding your account and a
letter we recently sent you on
<Date>. This message is for
<Debtor Name>.
Please contact us at your
earliest convenience at
<Phone> and reference your
account number <Account>.
Again, that’s <TSI Client
Name> at <Phone>.
Thank you for your immediate
attention to this matter. To be
connected directly to your
creditor, press 1.
Making Cash Flow®

13. Accelerator®
Most people have paid by now, those who haven’t need a
consequence, a real reason to respond
Increasing Urgency
Making Cash Flow®

14. Time to Move to Stage 3
Making Cash Flow®

15. Profit Recovery®
Create a real consequence, without paying a percentage
Demand 2
Collections Demand 1 Collection
Call
Hello. This is an important
message from Transworld
Systems, a debt collection
company. This is an attempt to
collect a debt and any
information obtained will be
used for that purpose.
We are calling in reference to a
letter we sent you on <Date>
regarding our client <TSI Client
Name>. Please return the call
to <TSI Client Name> at
<Phone>. Again, that’s <TSI
Client Name> at <Phone>.
When calling please refer to
your id code <Account>.
Transworld Systems is a debt
collection company and any
information obtained will be
used for that purpose. To be
connected directly to your
creditor, press 1.
Thank you.
Making Cash Flow®

16. Thank You Letter (optional)
Making Cash Flow®

17. Benefit Summary
Transworld Systems’ Key Benefits:
• Innovative staged approach to cash-flow management
• Fixed-fee based
• Lower your internal follow-up and collection expenses
• 24/7 client access to detailed activity and performance
reports
• Service all of your accounts, regardless of balance or
location
• Our processes are compliant with the FDCPA, and
current HIPAA and TCPA requirements
• Your personal Account Executive will make sure you
maximize our services
• Performance Guarantee
• Industry innovator and leader for over 40 years
Making Cash Flow®

18. Transworld Collections
Servicing the few high-risk accounts that go uncollected:
• Nationwide team of professional collectors who will turn
up the heat on these overdue accounts
• Contingency based fee structure
• You pay only for dollars recovered on these high-risk
accounts
• Submit the accounts and pull reporting directly from your
Online Client Portal (OCP)
It is time for the
professional debtors to deal with
professional collectors
Making Cash Flow®

19. Profit Recovery Demand 1
Making Cash Flow®