This document summarizes the services provided by a company called transtec360. They offer IT services including planning, implementation, deployment, IT consulting, cloud solutions, and multi-vendor hardware services. Their goal is to support customers from initial project design through integration and daily operations. They provide customized IT solutions and aim to help customers optimize costs, improve efficiency, and gain flexibility and speed in their IT environments and operations.

1. PLANNING IMPLEMENTATION DEPLOYMENT
SMART BUSINESS & CLOUD SOLUTIONS
IT-Services

2. We can support you from the initial
project design phase right through to integration
and day-to-day operation.
transtec360 – your IT-Service
„Our transtec360 program offers you an extensive
portfolio of services and hardware assistance that
can be customized to your requirements – with
24x7 availability for IT problems and 4 hour on-site
response for hardware services – whatever you
require. We provide peace of mind and look forward
to working together in the near future!“
Marc van Schijndel
Country Manager
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3. Our IT Know-how comes from over 30 years of experience in the development of high-
quality, customized IT Systems and Solutions. This is the foundation for our professional
expertise and all-round services. transtec360 defines an emphatic value proposition and
offers the ideal framework for your IT network.
We maintain our know-how by regularly training our employees and certifying our
company with focus manufacturers. This makes sure that our service center can manage
your IT projects as fast as possible and at the highest quality to save you valuable time and
costs. We ensure that you can best leverage your IT infrastructure.
We can help you meet your IT environment demands – whether you run a trade business
or SME.
Your benefits
Time & cost savings
Efficiency
Flexibility
Quality
Speed
transtec3603

4. Providing the complete support
for your IT infrastructure
IMPLEMENTATION
PLANNING
DEPLOYMENT

5. PLAN
BUILD
RUN
Analyse/Consult
Analyze and re-develop IT organization and structure
ITIL-based process improvements
Vendor-neutral consultancy
Optimize TCO
Market analysis and feasibility study
Requirement p rofile workshops
Software licensing consultancy
Design
Analysis of current IT
IT design
IT contingency plan
IT project management
Proof-of-concept proposal
Benchmarking
Install
Hardware supply logistics
Installation of hardware solutions
Configuration and integration of systems
Roll out pilot projects
Training of IT system engineers
IT project management
Training of IT staff and users
Rollout
Operate
SPOC – central partner for all IT issues
Managed services
24x7 support
Remote system monitoring
Emergency services
Expert leasing
In-house support team at Reutlingen site
Holiday cover in your company
Cloud Services
Backup-as-a-service (BaaS)
Disaster-recovery-as-a-Service (DRaaS)
Infrastructure-as-a-Service (IaaS)
HPC-as-a-service
Enterprise file sharing
Mobile-Device-Manag­ement-as-a-Service (MaaS)
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6. Consulting
Based on your demands and requirements, we provide active support
in finding you the right solution. Profit from our extensive experience.
Our long-term partnerships guarantee that we are always at the cutting
edge of technology advancements.
Assessment
Our assessment offers you an expert insight into your IT infrastructure.
It is vital to identify the strengths and weaknesses of the existing envi-
ronment if you want to systematically develop your IT. An assessment of
other sub-areas such as backup/disaster recover also reveals valuable
information.
Performance measurements
Where is the bottleneck on the storage system? Or how can minor al-
terations produce maximum effect? Perfo rmance measurements for
servers, storage, network etc. provide answers to these questions and
others.
Proof of concept
We offer a proof of concept service for various areas. This service allows
you to conveniently test the solution in your environment – and, if it is
what you are looking for, the concept will be rolled out and will go live.
Concepts
Concepts do not have to be complex, theoretical studies. Yet it does
make sense to first consider the functions, benefits, application, mon-
itoring and objective you want before you design a backup, security,
mobile device, disaster recovery solution or set up a domain.
IT DESIGN
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7. Project management
The success of a project primarily depends on how it
is planned and rolled out. transtec has experienced
and certified project managers who can manage
larger projects and ensure smooth implementation.
Engineering
Certified system engineers with expert experience
perform remote or on-site project installation.
transtec is represented in numerous countries and
is always close to its customers. Close cooperation
with manufacturers guarantees up-to-date know-
how and fast communication channels which our
customers can profit from directly.
Migrations
Data migration, where possible online and without
downtimes, is one of the most vital elements of
IT projects. Especially if this data is migrated to
another technology or into the cloud. We can plan
everything in advance and use our previous project
experience for a successful rollout.
Expert leasing
Do you need assistance for special projects, when
your IT administrators are on holiday or regular
support for example once a week? You cannot
manage this with your own in-house resources?
transtec system engineers are available to help as
part of its expert leasing service.
Level 5
Solution Architect
IT consulting
Expert knowledge workshop
Level 4
(Senior) System Consultant/
(Senior) Solution Engineer
Solution design,
system optimization training
Level 3
Senior System Engineer
Configuration,
integration upgrades
Level 2
System Engineer
Commissioning function test
Level 1
IMAC Engineer
Roll-out installation
Expert leasing – skill level
PROJECTS
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8. OPERATIONS
Single Point of Contact (SPOC)
transtec360 support agreements are completely
modular in design and are customized according
to your needs. Services such as the service desk,
response times, preventive maintenance and many
more are included in a single point of contact agree-
ment. These agreements can cover certain areas
(for example storage) or the entire IT environment.
Monitoring
Any professional IT environment would be incon-
ceivable without the monitoring of hardware and
software. Monitoring detects vulnerabilities before
they cause disruption to operation. The monitoring
system can also be flexibly configured to individual
requirements. Customers are notified directly or via
the transtec service desk.
Outsourcing/Outtasking
transtec can manage certain areas or the entire
IT infrastructure and deploys the system in accor-
dance with pre-defined service levels.
How would you feel if...
you could significantly reduce the costs
for deploying end devices?
you only had to pay for the performance
that you actually need?
your IT departments had more time to
focus on supporting your core business?
SERVICE LEVELS EXPRESSEXCHANGE BUSINESS PREMIUM EXCLUSIVE
Services Express
pre-exchange of
spare parts
Business
On-site service,
next business day
Premium
On-site service,
same business day
Exclusive
On-site service,
within 4 hours
Service Keywords 10x5 10x5, NBD 10x5, SBD 24x7x4
Response Time max. 8 hours max. 8 hours max. 4 hours max. 4 hours
Technican On-Site – next business day same business day within 4 hours
Hotline Monday-Friday, 8 a.m. - 6 p.m. (CET) 24 hours, 365 days
Spare Part
Coverage
central transtec
stock
central transtec
stock
On-site availability of spare parts
Spare Part
Handling
Express shipment and collection
of RMA parts
On-site service engineer or express
carrier and collection of the RMA parts
Cost reduction
Flexible service
Relieve load on your IT department
Hardware Services
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9. MANAGED SERVICES
Virtual workplace
Servers no longer have to be located in an organization‘s data center. Virtual
servers in a data center and terminal server or VDI technologies support
extremely flexible access with various end devices. Besides office workplaces,
power-hungry development workplaces can also be deployed more efficiently
and flexibly.
Cloud data storage and mail server
Today it is no longer viable in many cases to pursue the local management
of mail servers. Profit from Microsoft Office 365 and transtec services for
migration and deployment. Enterprise file sharing and Microsoft Sharepoint are
becoming increasingly more popular for users to safely access their data from
any remote location.
Online backup
Instead of daily tape exchanges, overnight backups are automatically
transferred to the online backup environment. Tasks are monitored and ensure
that data can be restored when required.
Disaster Recovery as a Service
A replication of business-critical servers provides maximum fail-safe protection
and disaster recovery scenarios at attractive costs.
transtec HPC cloud services
transtec offers computing capacities in their own HPC cloud especially for
customers in Computer-Aided Engineering (CAE) or life sciences. Various
standard applications are pre-installed and are available to users across a
user-friendly graphics portal.
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10. Service
Desk
More than 30 years of
IT experience
Founded in 1980 in Tübingen,
Germany
24x7 Support24x7
15 employees
1st/2nd Level Support

11. Organization –
Customer Service Center
1st
Level
2nd
Level
3rd
Level
Telephone
Web portal
E-Mail
Customer Servicedesk
Functional
escalation possibility
Verticalescalationpossibility
3rd Level
Manufacturer/supplier
transtec engineering
3rd level system
Engineers/Specialists
1st Level
Ticket system
Validation (SLAs)
Trigger standard incidents
Call dispatching
2nd Level
Knowledge database
Remote access
Troubleshooting
Request fulfillment
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12. SMART
BUSINESS
In a rapidly growing market, in which the digital world plays a great role, it is
essential to react flexible to changes. During the 4th industrial revolution it is
therefore necessary to digitally interconnect all involved units along the value
chain. Such a cross linkage by which each product and machine is connected to
the Internet of Things, is the foundation for a digitally transformed business. As
a result, employees gain the necessary support for their daily activities and new
ways for a smarter business are opened up. This transition from an analogue
business to a digitally transformed business requires particular consideration
of customized needs.
As a global IT solution provider, transtec supports businesses in establishing
simple approaches for Industry 4.0 projects. Alongside a diversified partner
ecosystem we provide services for data analytics, cloud, machine learning,
and real-time simulation. In close collaboration with our customers suitable
and individualized solutions are developed in just three steps. With our highly
qualified specialists and long-term cooperation partners, we guarantee a
seamless implementation of ‘Digital Transformation’ concepts into everyday
business processes.
For the concept and strategy design we offer individual workshops towards a
‘Digital Transformation’ by looking at how the strategy and processes can be
optimized and aligned. Following this, in close collaboration with the client the
next steps are established and the implementation is supported by transtec
specialists and partners. Especially the solutions for analysis and proactive use
of all enterprise data promise rapid optimization of our client’s business model.
INNOVATE DESIGN TRANSFORM
‘Digital Transformation’ in three steps
transtec´s solutions for a ‘Digital Transformation’
Real-time
Simulation
Industry 4.0
Internet of Things
Data Analytics
IT Security
Machine Learning
Cloud
What is the benefit
of an individual I 4.0
/ IOT Strategy?
IOT
Strategy
How can the efficiency
be increased by vertically
and horizontally
interconnecting
the production?
Smart
Production
How can a product be
developed that takes
advantage of the digital
market?
Smart
Products
How can the data of
business be used to
generate added value?
Data
Analytics
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13. CLOUD
SOLUTIONS
As we have our own data centers in Stuttgart and
Frankfurt we provide various services from the
area of Infrastructure as a Service or Software as
a Service solutions. Our data centers are equipped
with modern hardware and software and fulfil
all necessary rules for professional data center
operations.
Cloud services found their way to the forefront. Small businesses as well as international corporations
are equally dealing with the benefits of these technological opportunities. Based on our diversified cloud
services transtec is able to give advice regarding evaluation and selection of the appropriate cloud services
for each customer profile.
With transtec Public Cloud Services you gain the
advantage to connect innovative solutions of
Microsoft Online Services with your infrastructure
– whether it be the integration of Microsoft Office
365 or the implementation of Azure Services such as
Multi-factor authentication.
Our Public Cloud Service portfolio:
You can choose between exclusively using Public
Cloud Services or Private Cloud Services and using
a hybrid approach comprising Private Cloud and
Public Cloud Services.
transtec
Private Cloud
Services
transtec
Public Cloud
Services
transtec Cloud
transtec
Workspace
Cloud Backup
Storage
Virtualization
Enterprise
Filesharing
Mail Storage
(made-in-Germany)
MDM Simple
Patch Management
Mail Storage
(made-in-Germany)
Enterprise
Filesharing
Acronis
Cloud Backup
Microsoft
Azure Services
Online and
OnPremise Version
Antivirus for
Clients and Server
Remote
Monitoring
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14. Server Storage
Network Library
Workstation Desktop
Notebook Printer
Infrastructure
Office
MULTI VENDOR SERVICE
Cost optimization
Manufacturers charge a lot for their services. This
often leads to increased costs after purchasing the
hardware. It doesn’t have to be that way.
The transtec Multi Vendor Service can offer savings
up to 50% compared to the manufacturer’s original
service, depending on the system. This includes a
whole range of manufacturers and device classes.
An opportunity to optimize costs and
simplify your processes
Runtime optimization
Many systems are used in critical environments over extended periods of time. However, manufacturer ser-
vices often have a limited duration and thus the systems are either replaced although still fully functional,
or operated without service. Thus in case of failure, procuring spare parts and restoring the device becomes
a problem for the customer.
The transtec Multi Vendor Service provides a solution. For all systems that are still in working order mainte-
nance can be provided even after the manufacturer's warranty has expired. This increases the service life
and usage cycles of your systems.
1 - 3 years
care services
→ Core Pack or
only basic warranty?
end of
warranty
→ extension?
4 - 6 years 7 - X years
End-of-Service (EOS)
by manufacturer
→ Who takes over?
Issues from the
customer's perspective
Offered solutions
from the provider's
perspective
„Starting on day one, we
may handle the entire
service for you.“
„Basis“ warranty
by the manufacturer or distributor
within the legal framework
„Extended“ warranty
by the manufacturer, distributor or
service provider beyond
the legal framework
SERVICE
by the manufacturer or service provider
(SLA) based on a maintenance contract
Warranty extension
by the manufacturer or service provider
SERVICE
by the manufacturer or service provider
(SLA) based on a maintenance contract
SERVICE
by the manufacturer or service provider
(SLA) based on a maintenance contract
Age/phases
Phase model of the device runtime
Options of the service purchase in relation to the age of the device.
Covered device classes
We support the device classes of almost all
renowned manufacturers.
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15. Process optimization
Who never got lost in the warranty and service terms of different manufacturers?
Different SLAs, notification conditions and various contacts for each manufacturer
make you lose time in case of service and the systems are inoperative over an extend-
ed period of time even though the SLA may indicate otherwise.
With the transtec Multi Vendor
Service these processes of ser-
vice notification can be simpli-
fied. Leave the maintenance of
your infrastructure to us and
we provide you with a steady
contact for your systems re-
gardless of the manufacturer.
Multi Vendor Service (MVS) in case of failure
Common service model
service contract 1 service contract 2 service contract 3
Hardware-
Vendor 1
Hardware-
Vendor 2
Hardware-
Vendor 3
MVS advantages
central contact
all relevant manufacturers
many device classes
extended services
„flexible Assets“
flexible Service Level Agreements (SLA)
The transtec Multi Vendor Service
simplifies your processes
reduces costs and stress
complies with your needs
extends the usage cycles of your systems
SLA optimization – worldwide
The concept is well-rounded.
Design your own service agreement based on your individual needs with
the help of our expertise.
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16. REFERENCES
Successful projects
iunxi B.V., Almere (Netherlands)
iunxi is active since 2005 in the field of ICT infrastructures, management and
consultancy. The four founders are techies at heart and still actively involved in
the company. The project is based on the open source software Ceph. ttec de-
livered the hypervisor server systems and the storage backend server systems.
The interconnect between the hypervisor nodes is based on 10Gb Ethernet
while the interconnect between the storage nodes is done with the Mellanox
VPI adapter cards based on FDR infiniband or 40Gb Ethernet. The goal for Iunxi
is to create a scalable and easy to manage system for both hypervisor and stor-
age. The building blocks for this solution are energy- and cost-effective.
Topcon Europe Medical B.V., Capelle a/d IJssel
Topcon Corporation was founded in 1932 by specializing in the production of
optical instruments. The company has expanded over the decades into a glob-
ally active multinational business group with subsidiaries in Asia, America and
Europe. Our Dutch subsidiary ttec delivers tailor-made MDD-certified PCs for
optical coherence tomography (OCT) systems made by Topcon. Topcon profits
enormously from ttec’s broad service portfolio and holds a unique position on
the market with its MDD-certified PC systems.
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17. Successful projects
Siemens Nederland N.V., Den Haag
Siemens has been active in the Netherlands since 1879, a period of 135 years.
With a turnover of more than € 1.0 billion and nearly 3,000 employees Siemens
Nederland N.V. is one of the largest enterprises in the electro-technical and
technology sector in The Netherlands. Worldwide Siemens employs approxi-
mately 362,000 people, spanning more than 190 countries. In the Netherlands,
Siemens Building Technologies applies Customized Systems and Servers in their
security solutions. In these offerings the transtec360 support plays a Key role in
business continuity and Life cycle management.
Deltares, Delft (Netherlands)
Deltares is an independent institute for applied research with a focus on deltas,
coastal regions and river basins. Throughout the world, they work on innovative
solutions for people, environment and society. On a constant basis, calculations
are being done and data is generated which poses exceptional requirements
on High Performance Computing, Storage and Virtualization. Together with
Deltares we developed a smart system design and created two new building
blocks that are characterized by both power efficiency and very high density.
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18. REFERENCES
Successful projects
Intermax, Rotterdam
Intermax (est. 1994) is a well-known and respected Dutch internet service pro-
vider, offering cloud and managed hosting solutions to a variety of customers.
Their mission statement is to help and assist organizations in the use of internet
and ICT infrastructure, by providing them with advanced managed hosting. For
a specific customer environment, Intermax was looking for an easy-to-manage
storage solution with the possibility to serve high IOPS with low latency. There
turned out to be only one solution that fitted all of the specific requirements
Intermax had: Nimble Storage. It only took a proof-of-concept of 2 weeks to
convince Intermax of the converged storage capabilities the Nimble system has
to offer. Among other things they praised the easy setup of the system and the
performance figures, which were unprecedented till now.
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19. PARTNER | CERTIFICATIONS
Certified System Engineers
Vmware VCP
Citrix CCA
Datacore DCIE
Microsoft MCITP/MCSE
Sophos Certified Engineer
IBM Certified Specialist Storage
Veeam VMTSP/VMCE
Linux LPIC
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20. transtec AG, Germany
Gerhard-Kindler-Straße 8
72770 Reutlingen
Tel. +49 (0) 71 21 / 26 78 - 400
sales@transtec.de | www.transtec.de
transtec S.A.R.L., France
Parc d‘Innovation
Immeuble le Pythagore
1 rue Jean Sapidus
67400 Strasbourg-Illkirch
Tel. +33 (0) 3.88.55.16.00
sales@transtec.fr | www.transtec.fr
transtec Computers Ltd., Great Britain
Unit 5, 29-30 Horse Fair
Banbury, Oxon
OX16 0BW
Tel. +44 (0) 12 95 / 81 45 00
sales@transtec.co.uk | www.transtec.co.uk
ttec Computer B.V., Netherlands
Kerkenbos 1097 D
6546 BB Nijmegen
Postbus 38040
6503 AA Nijmegen
Tel. +31 (0) 24 34 34 210
sales@ttec.nl | www.ttec.nl
transtec Computer AG, Switzerland
Ruchstuckstrasse 25
8306 Brüttisellen
Tel. +41 (0) 44 / 8 18 47 00
sales@transtec.ch | www.transtec.ch