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Transport Security 2011
                                                Passenger Facilitation for Improved Border Management




  Ma#hew FINN 
  London, Tuesday – 13 September 2011



© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com
Some time ago in an industry far, far away …




© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                                            #2
Problem Solving #101




                      POLICY: Rules & RegulaHons 


                      SYSTEMS: Tools & Technologies 


                      PROCEDURES: Processes & PracHces 


                      PEOPLE: Skills & OrganizaHonal Structures  


© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                    #3
Intelligence-Based & Risk-Driven Approach to Aviation Security


       “To collect accurate, verifiable and quality passenger data  
        as early and as far from the airport/border as possible.   
                                       
        And for this data to be con>nually reconciled and enriched 
                    throughout the passenger journey to  
      enhance aviaHon security and improve passenger facilitaHon.” 

© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                                   #4
The Value of Data 
Detect higher risk passengers, suspicious routes and 
   paCerns of behavior for risk‐based screening 




     Data and intelligence which is valuable to  
 border control is also valuable to aviaHon security 
Document Security & Identity Verification


   Enhanced DetecHon of  
   Document Security Features 
   [ … ] u>liza>on of specialist equipment 
   and enhanced training for documenta>on 
   control to augment the detec>on of  
   forged and/or counterfeit documents [ …]   




© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                                         #6
Airline Passenger Data (1) – Advance Passenger Information (API)


             PAX Document Data                                   Flight InformaHon 
        –    Family Name, Given Name                        –    Flight Number 
        –    Date of Birth                                  –    Departure Date 
        –    Gender                                         –    Board Point 
        –    NaHonality                                     –    Off Point 
        –    Travel Document Type                           –    Transit Origin 
        –    Travel Document Number                         –    Transit DesHnaHon 
        –    Issuing Country                                –    PNR Source 
        –    Expiry Date                                    –    PNR Locator 




© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                                #7
Airline Passenger Data (2) – Passenger Name Records (PNR)


              ReservaHon Data                               DetecHng the Unknown 
         –    Payment                                       –  Data is valuable for risk 
         –    TickeHng                                         assessment (typically, 
         –    Full IHnerary (past & future)                    customs & law enforcement) 
                                                               and can be analyzed to 
         –    Contact Data                                     detect higher risk 
         –    Accompanying Passengers                          passengers, suspicious 
         –    Baggage                                          routes, pa#erns or behavior 
         –    SeaHng                                        –  Risk‐based screening 




© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                                     #8
Biometric Passenger Data – Identity Reconciliation & Risk Assessment


   Biometrics 
   [ … ] biometric verifica>on: the means by which a person can 
   be uniquely iden>fied by evalua>ng one or more 
   dis>nguishing biological traits; including fingerprints, hand 
   geometry, iris and facial recogni>on [ … ]   




                                            !

© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                             #9
Enhancing AviaHon Security 
          Over the past decade the threats have 
          changed, risks have mulHplied and  
          acts of unlawful interference have evolved  


             “IdenHfying high risk passengers 
             early enables agencies to target 
           specific risks and focus resources on 
              conducHng addiHonal physical 
                      security checks”  
People & Human Intervention: Effective Aviation Security



                “Make sure the right people with the right skills  
                   are in the right place doing the right job  
                    in the right way at the right Hme …. ” 




© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                                     #11
People & Human Intervention: Effective Aviation Security

       Training & Professional Development 
       CerHficaHon & QualificaHons 
       Security Service Delivery 
       Performance Measurement & ConHnuous Improvement 
       Customer Service: Aatudes & Behaviors 
       CommunicaHon & NegoHaHon Skills 
       Behavioral Analysis, ObservaHon & QuesHoning Techniques 
       Language, Gender, Demographics 
       Command & ReporHng Structure 
       Scheduling & Resourcing 
       Leadership 
© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                                     #12
Advancing the Latest & Best of Best Practices …


                               
                              InternaHonal Registered AviaHon Professional 
                              Checkpoint of the Future 

                               
                              Airports Council InternaHonal 
                              Best PracHce Security Access & Egress 

                               
                              ICAO IniHaHve on Next GeneraHon  
                              Passenger & Cabin Baggage Screening 
                               
© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                                         #13
Questions?




© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com          #14
Contact Information


  Ma#hew FINN 
  managing director 
   
   T +44 20 3416 3222 
   ma#hew.finn@augmenHq.com




© AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com                   #15

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Transport Security Conference 2011

  • 1. Transport Security 2011 Passenger Facilitation for Improved Border Management Ma#hew FINN  London, Tuesday – 13 September 2011 © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com
  • 2. Some time ago in an industry far, far away … © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #2
  • 3. Problem Solving #101 POLICY: Rules & RegulaHons  SYSTEMS: Tools & Technologies  PROCEDURES: Processes & PracHces  PEOPLE: Skills & OrganizaHonal Structures   © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #3
  • 4. Intelligence-Based & Risk-Driven Approach to Aviation Security “To collect accurate, verifiable and quality passenger data   as early and as far from the airport/border as possible.      And for this data to be con>nually reconciled and enriched  throughout the passenger journey to   enhance aviaHon security and improve passenger facilitaHon.”  © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #4
  • 5. The Value of Data  Detect higher risk passengers, suspicious routes and  paCerns of behavior for risk‐based screening  Data and intelligence which is valuable to   border control is also valuable to aviaHon security 
  • 6. Document Security & Identity Verification Enhanced DetecHon of   Document Security Features  [ … ] u>liza>on of specialist equipment  and enhanced training for documenta>on  control to augment the detec>on of   forged and/or counterfeit documents [ …]    © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #6
  • 7. Airline Passenger Data (1) – Advance Passenger Information (API) PAX Document Data  Flight InformaHon  –  Family Name, Given Name  –  Flight Number  –  Date of Birth  –  Departure Date  –  Gender  –  Board Point  –  NaHonality  –  Off Point  –  Travel Document Type  –  Transit Origin  –  Travel Document Number  –  Transit DesHnaHon  –  Issuing Country  –  PNR Source  –  Expiry Date  –  PNR Locator  © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #7
  • 8. Airline Passenger Data (2) – Passenger Name Records (PNR) ReservaHon Data  DetecHng the Unknown  –  Payment  –  Data is valuable for risk  –  TickeHng    assessment (typically,  –  Full IHnerary (past & future)  customs & law enforcement)  and can be analyzed to  –  Contact Data  detect higher risk  –  Accompanying Passengers  passengers, suspicious  –  Baggage  routes, pa#erns or behavior  –  SeaHng  –  Risk‐based screening  © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #8
  • 9. Biometric Passenger Data – Identity Reconciliation & Risk Assessment Biometrics  [ … ] biometric verifica>on: the means by which a person can  be uniquely iden>fied by evalua>ng one or more  dis>nguishing biological traits; including fingerprints, hand  geometry, iris and facial recogni>on [ … ]    ! © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #9
  • 10. Enhancing AviaHon Security  Over the past decade the threats have  changed, risks have mulHplied and   acts of unlawful interference have evolved   “IdenHfying high risk passengers  early enables agencies to target  specific risks and focus resources on  conducHng addiHonal physical  security checks”  
  • 11. People & Human Intervention: Effective Aviation Security “Make sure the right people with the right skills   are in the right place doing the right job   in the right way at the right Hme …. ”  © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #11
  • 12. People & Human Intervention: Effective Aviation Security   Training & Professional Development    CerHficaHon & QualificaHons    Security Service Delivery    Performance Measurement & ConHnuous Improvement    Customer Service: Aatudes & Behaviors    CommunicaHon & NegoHaHon Skills    Behavioral Analysis, ObservaHon & QuesHoning Techniques    Language, Gender, Demographics    Command & ReporHng Structure    Scheduling & Resourcing    Leadership  © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #12
  • 13. Advancing the Latest & Best of Best Practices …   InternaHonal Registered AviaHon Professional  Checkpoint of the Future    Airports Council InternaHonal  Best PracHce Security Access & Egress    ICAO IniHaHve on Next GeneraHon   Passenger & Cabin Baggage Screening    © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #13
  • 14. Questions? © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #14
  • 15. Contact Information Ma#hew FINN  managing director     T +44 20 3416 3222  ma#hew.finn@augmenHq.com © AUGMENTIQ 2011 | info@augmentiq.com | www.augmentiq.com #15