Usability & User Experience in Transit systems often leaves much to be desired. Passengers encounter difficulties trip planning, ticket purchasing, navigating the system, entry, exits and many others. By using Human Centered Design principles and user focus throughout design and deployment, many transit usability barriers can be removed!
This presentation was initially posted on Slideshare in 2011 under a different profile (ilonaposner). Now it is reposted here under ilonap in an attempt to combine the two profiles, which were created accidentally without my knowledge.
Flinders St Station: Usability Test in a Mock Up stationCarolina Gaitan
In this UX Australia 2017 talk I walked the audience through the challenge of redesigning wayfinding and information at stations. Over the course of a week, we asked nearly 100 members of the public to navigate a simulated station environment, iterating designs between every session based on what we learnt.
Challenging a traditional industry approach where wayfinding comes at the end of the
engineering/architectural design phase, I showed how the team deep-dived into
understanding the user perspective from the beginning of the project and how it has
influenced the outcomes Victorians will see in the Flinders Street station upgrade and future station designs and upgrades.
Servcice Design Principles of OneTicketAdam Nemeth
OneTicket is the Hungarian Integrated Public Transportation System in the works. As the UX expert and service designer on the team, together with legislators and managers we've created a bunch of principles to design the system along.
Flinders St Station: Usability Test in a Mock Up stationCarolina Gaitan
In this UX Australia 2017 talk I walked the audience through the challenge of redesigning wayfinding and information at stations. Over the course of a week, we asked nearly 100 members of the public to navigate a simulated station environment, iterating designs between every session based on what we learnt.
Challenging a traditional industry approach where wayfinding comes at the end of the
engineering/architectural design phase, I showed how the team deep-dived into
understanding the user perspective from the beginning of the project and how it has
influenced the outcomes Victorians will see in the Flinders Street station upgrade and future station designs and upgrades.
Servcice Design Principles of OneTicketAdam Nemeth
OneTicket is the Hungarian Integrated Public Transportation System in the works. As the UX expert and service designer on the team, together with legislators and managers we've created a bunch of principles to design the system along.
How Industrial-Grade Messaging Powers the Connected Transport EconomyRicardo Gomez-Ulmke
Included are a story-board / user experience in a connected transportation world, some functional and technology considerations and a high-level case study from the Singapore Smart City initiative.
Presented at the IoT TechExpo Amsterdam, June 2018
This project has been initiated by KIDP(Korea Institute of Design Promotion) as ‘international design sharing business’ in order to share and exchange design capability and foster competences.
This topline report provides strategic direction and viable implementation plan for Thailand railway service, adopting service design approach and methodologies.
This project has been mutually conducted in conjunction with TCDC from project planning, research to strategic planning.
The objective of this project is to; provide overall direction in redefining to rep
osition Thai railway service for the following 20 years. In order to achieve this goal, system(infra) for the public service and profit generating model and service(model) experience have to be developed to make various service providers and users mutually exchange values and create eco system around railway service.
contact us : mpark17@kidp.or.kr (KIDP)
Omni Channel - Seamless engagement of customers across all touchpointsAndreas Penkert
Why do we leave money on the table? Customer experience does not meet expectations!
The opportunity to improve conversion rate, loyalty and customer value is considerable.
Successful Lighthouse City Smart Solutions Replication in Fellow Cities?Milla J. Åman
Learning from the Successful - SCC Replication Workshop (26th Jan 2018 @ INEA, Brussels) - Smart Mobility Roundtable Session: Robotbuses in Helsinki by Metropolia UAS
Travelling has become a major concern in the modern day as day-to-day life of the people is reliant on information's.
Touch screens provide visitors with easy access to information they need.
For some interactive tasks,
Such as booking bus, train or air tickets.
Retrieving some major information regarding places must visit,
things to do & maps, restaurants etc.
Health & emergency information.
Traffic and rules, register a complain, emergency helpline etc.
Education system & courses available and many more the software is able to assist visitors in performing those tasks.
Moovit Accessibility Features - June 2017Jay Meydad
A presentation summarizing the different accessability features we've built into Moovit to assist users with disabilities get around their cities more independently.
I presentted it at the TFL Digital Partners Accessibility Summit - London, June 2017
The advent of modern technologies like IoT, mobility and analytics has fundamentally changed the way enterprises work
Zinnov explores some unique examples that capture this paradigm shift.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
How Industrial-Grade Messaging Powers the Connected Transport EconomyRicardo Gomez-Ulmke
Included are a story-board / user experience in a connected transportation world, some functional and technology considerations and a high-level case study from the Singapore Smart City initiative.
Presented at the IoT TechExpo Amsterdam, June 2018
This project has been initiated by KIDP(Korea Institute of Design Promotion) as ‘international design sharing business’ in order to share and exchange design capability and foster competences.
This topline report provides strategic direction and viable implementation plan for Thailand railway service, adopting service design approach and methodologies.
This project has been mutually conducted in conjunction with TCDC from project planning, research to strategic planning.
The objective of this project is to; provide overall direction in redefining to rep
osition Thai railway service for the following 20 years. In order to achieve this goal, system(infra) for the public service and profit generating model and service(model) experience have to be developed to make various service providers and users mutually exchange values and create eco system around railway service.
contact us : mpark17@kidp.or.kr (KIDP)
Omni Channel - Seamless engagement of customers across all touchpointsAndreas Penkert
Why do we leave money on the table? Customer experience does not meet expectations!
The opportunity to improve conversion rate, loyalty and customer value is considerable.
Successful Lighthouse City Smart Solutions Replication in Fellow Cities?Milla J. Åman
Learning from the Successful - SCC Replication Workshop (26th Jan 2018 @ INEA, Brussels) - Smart Mobility Roundtable Session: Robotbuses in Helsinki by Metropolia UAS
Travelling has become a major concern in the modern day as day-to-day life of the people is reliant on information's.
Touch screens provide visitors with easy access to information they need.
For some interactive tasks,
Such as booking bus, train or air tickets.
Retrieving some major information regarding places must visit,
things to do & maps, restaurants etc.
Health & emergency information.
Traffic and rules, register a complain, emergency helpline etc.
Education system & courses available and many more the software is able to assist visitors in performing those tasks.
Moovit Accessibility Features - June 2017Jay Meydad
A presentation summarizing the different accessability features we've built into Moovit to assist users with disabilities get around their cities more independently.
I presentted it at the TFL Digital Partners Accessibility Summit - London, June 2017
The advent of modern technologies like IoT, mobility and analytics has fundamentally changed the way enterprises work
Zinnov explores some unique examples that capture this paradigm shift.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
3. Presenter
-‐
ILONA
POSNER
Usability
&
User
Experience
Consultant
Consul@ng:
Transporta)on,
Web,
So0ware,
Hardware,
Mobile,
Healthcare,
Business
Strategy:
Los
Angeles
Metropolitan
Transporta=on
Authority,
Apple,
MicrosoU,
Yahoo!,
Pitney
Bowes,
Visa,
Autodesk,
AMD,
Bell,
Shoppers
Drugmart,
Human
Factors
Interna=onal,
Na=onal
Research
Council
of
Canada,
University
Health
Network,
Canada
Health
Infoway
…
Teaching:
Canadian
Film
Centre
–
Media
Lab
2000+
University
of
Toronto
–
Computer
Science
2004+
OCADU
–
Exec.
Masters
Design
for
Adver=sing,
2009+
Professional
Development
Courses
in
Industry
&
Conferences
Educa@on:
M.Sc.
Computer
Science,
University
of
Toronto
3