In this UX Australia 2017 talk I walked the audience through the challenge of redesigning wayfinding and information at stations. Over the course of a week, we asked nearly 100 members of the public to navigate a simulated station environment, iterating designs between every session based on what we learnt.
Challenging a traditional industry approach where wayfinding comes at the end of the
engineering/architectural design phase, I showed how the team deep-dived into
understanding the user perspective from the beginning of the project and how it has
influenced the outcomes Victorians will see in the Flinders Street station upgrade and future station designs and upgrades.