Transformeer output naar klant communicatie
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Watch me give this presentation in Dutch at: Document Creation & Output Management, November 10th 2012. http://www.smartcompanies.nl/informatielogistiek/van-document-creation-naar-klantcommunicatie.aspx
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Transformeer output naar klant communicatie
- 1. Transformeer output naar klantcommunicatie
- 5. Knoppen
- 6. Klant
- 7. Kanaal
- 10. Postkamer
- 12. IT afdeling
- 15. Business
- 17. Organisatie
- 23. Customers
- 33. Boodschap
- 37. Kanaal
- 41. Brand
- 42. Customers
- 43. Kanaal
- 44. CCM is about improved quality message + channel + brand = content + layout
- 45. Klant
- 46. CCM is about short time-to-market communication profiles: rules & preferences
- 47. CCM is about cost reduction integrated legacy output
- 48. Knoppen
- 49. CCM is about putting the business in control over customer communications
Editor's Notes
- CRM is de oplossing. Je zou het probleem van al die lijntjes op kunnen lossen met service orientatie.