SlideShare a Scribd company logo
1 of 11
‫تحلیل رفتار متقابل‬
‫در مدیریت‬

‫حمیده ایرج‬
‫راضیه موسوی‬
‫تحلیل رفتار متقابل چیست؟‬
‫‪Transactional Analysis‬‬
‫نظریه ایست در مورد شخصیت و روش منظمی‬
‫است برای روان درمانی به منظور‬
‫رشد و تغییرات شخصی‬
‫مدل شخصیت فروید‬

‫فراخود‬

‫خود‬
‫نهاد‬
‫الگوی حال ت نفسانی‬
‫‪Ego States‬‬
‫والد‬

‫بالغ‬
‫کودک‬
‫والد‬

‫منتقد- معتقد به خیلی از باید و نبایدها‬
‫آرامش بخش- مواظبت کردن از دیگران رابه‬
‫عهده دارد- حس همدردی‬

‫والد کنترل کننده‬
‫والد تغذیه کننده‬
‫بالغ‬

‫عینی – منطقی- متمایل به حل مساله‬‫بر احساسات تمرکز ندارد- تصمیمات این‬
‫.زمانی این مکانی می گیرد‬

‫چه گزینه هایی وجود دارد؟‬
‫این کار چه نتایجی در بر دارد؟‬
‫.می توانیم به توافق دو جانبه برسیم‬

‫بالغ‬
‫کودک‬
‫هرچی شما بفرمایید قربان‬
‫.متاسفم سعی میکنم بیشتر تلش کنم‬
‫ما بدون شما چکارکنیم؟‬

‫رفتار متغیر برای راضی کردن والد- مطیع‬
‫فریب کار- پاچه خوار‬
‫بازیگوش- خل ق و کنجکاو- دوست داشتنی‬

‫کودک مطیع‬
‫کودک طبیعی‬

‫.اون منو دیوونه کرده‬
‫اقای اسمیت اجازه بدید میزتونو‬
‫.براتون تمیز کنم‬
‫!!!چه میکنه این بازیکن‬
‫روابط متقابل مکمل‬

‫هوای خوبیه برای گشت و گذار.‬
‫جون میده برای تعطیل کردن‬
‫کل!س!!!‬

‫‪P‬‬

‫‪P‬‬

‫‪A‬‬

‫‪A‬‬

‫‪C‬‬

‫‪C‬‬
‫پاسخ مورد نظر‬
‫بدون تضاد‬
‫روابط متقابل متقاطع‬

‫‪A‬‬

‫داری چه کار میکنی؟‬

‫‪P‬‬

‫‪P‬‬
‫‪A‬‬

‫.به تو ربطی نداره‬
‫‪C‬‬
‫ایجاد تضاد‬
‫قطع رابطه‬
‫احساسهای بد‬

‫‪C‬‬
‫روابط متقابل همراه با پیامهای نهانی‬
‫‪P‬‬

‫‪P‬‬

‫‪A‬‬

‫‪A‬‬

‫‪C‬‬

‫‪C‬‬

‫سطح اجتماعی‬
‫سطح روانشناختی‬
Transactional analysis in management

More Related Content

Viewers also liked

Translation analysis with TEI: Robert Southey’s Amadis of Gaul - Stacey Tripl...
Translation analysis with TEI: Robert Southey’s Amadis of Gaul - Stacey Tripl...Translation analysis with TEI: Robert Southey’s Amadis of Gaul - Stacey Tripl...
Translation analysis with TEI: Robert Southey’s Amadis of Gaul - Stacey Tripl...Keystone DH 2016
 
Quality matters: Press Releases in Science Communication - SPSA 2014
Quality matters: Press Releases in Science Communication - SPSA 2014Quality matters: Press Releases in Science Communication - SPSA 2014
Quality matters: Press Releases in Science Communication - SPSA 2014Paige Jarreau
 
openSUSE Community week / openSUSE Weekly News
openSUSE Community week / openSUSE Weekly NewsopenSUSE Community week / openSUSE Weekly News
openSUSE Community week / openSUSE Weekly NewsSascha Manns
 
Detecting Patterns in News Media Content
Detecting Patterns in News Media ContentDetecting Patterns in News Media Content
Detecting Patterns in News Media ContentIlias Flaounas
 
Save Al Aqsa & Al Quds
Save Al Aqsa & Al QudsSave Al Aqsa & Al Quds
Save Al Aqsa & Al QudsAbdul Ghani
 
The Analysis on the Translation of The Bone's Setter Using Google Machine
The Analysis on the Translation of The Bone's Setter Using Google MachineThe Analysis on the Translation of The Bone's Setter Using Google Machine
The Analysis on the Translation of The Bone's Setter Using Google MachineYuniverse
 
Word embeddings for social goods
Word embeddings for social goodsWord embeddings for social goods
Word embeddings for social goodsSerhii Havrylov
 
Translation in media
Translation in mediaTranslation in media
Translation in mediaAnmol Marya
 
"Translating loaded language in the EU: Political Discourse Analysis meets Ne...
"Translating loaded language in the EU: Political Discourse Analysis meets Ne..."Translating loaded language in the EU: Political Discourse Analysis meets Ne...
"Translating loaded language in the EU: Political Discourse Analysis meets Ne...jessicamariani
 
Semantic Analysis and Concept-based Translation for Multilingual Information ...
Semantic Analysis and Concept-based Translation for Multilingual Information ...Semantic Analysis and Concept-based Translation for Multilingual Information ...
Semantic Analysis and Concept-based Translation for Multilingual Information ...Johannes Leveling
 
Research Project Daniel Rangel Sala
Research Project Daniel Rangel SalaResearch Project Daniel Rangel Sala
Research Project Daniel Rangel SalaDaniel Rangel Sala
 
An article on applying theme and rheme analysis in translation
An article on applying theme and rheme analysis in translationAn article on applying theme and rheme analysis in translation
An article on applying theme and rheme analysis in translationRusdi Noor Rosa
 
translation and interpretation
translation and interpretationtranslation and interpretation
translation and interpretationElsa Fahmi Andiena
 
An Analysis of Translation Procedures Of The Terms Used in English Version o...
An Analysis of Translation Procedures Of The Terms Used  in English Version o...An Analysis of Translation Procedures Of The Terms Used  in English Version o...
An Analysis of Translation Procedures Of The Terms Used in English Version o...Arie Listiani
 
Analysis About My Thesis
Analysis About My ThesisAnalysis About My Thesis
Analysis About My ThesisKaisa Tamminen
 
C.nord before translating
C.nord before translatingC.nord before translating
C.nord before translatingXiucheng Pang
 
word embeddings and applications to machine translation and sentiment analysis
word embeddings and applications to machine translation and sentiment analysisword embeddings and applications to machine translation and sentiment analysis
word embeddings and applications to machine translation and sentiment analysisMostapha Benhenda
 
Aspect Level Sentiment Analysis for Arabic Language
Aspect Level Sentiment Analysis for Arabic LanguageAspect Level Sentiment Analysis for Arabic Language
Aspect Level Sentiment Analysis for Arabic LanguageMido Razaz
 
‘TRANSLATION ANALYSIS OF A FAREWELL TO ARMS WRITTEN BY ERNEST HEMINGWAY, TRAN...
‘TRANSLATION ANALYSIS OF A FAREWELL TO ARMS WRITTEN BY ERNEST HEMINGWAY, TRAN...‘TRANSLATION ANALYSIS OF A FAREWELL TO ARMS WRITTEN BY ERNEST HEMINGWAY, TRAN...
‘TRANSLATION ANALYSIS OF A FAREWELL TO ARMS WRITTEN BY ERNEST HEMINGWAY, TRAN...Hameel Khan
 

Viewers also liked (19)

Translation analysis with TEI: Robert Southey’s Amadis of Gaul - Stacey Tripl...
Translation analysis with TEI: Robert Southey’s Amadis of Gaul - Stacey Tripl...Translation analysis with TEI: Robert Southey’s Amadis of Gaul - Stacey Tripl...
Translation analysis with TEI: Robert Southey’s Amadis of Gaul - Stacey Tripl...
 
Quality matters: Press Releases in Science Communication - SPSA 2014
Quality matters: Press Releases in Science Communication - SPSA 2014Quality matters: Press Releases in Science Communication - SPSA 2014
Quality matters: Press Releases in Science Communication - SPSA 2014
 
openSUSE Community week / openSUSE Weekly News
openSUSE Community week / openSUSE Weekly NewsopenSUSE Community week / openSUSE Weekly News
openSUSE Community week / openSUSE Weekly News
 
Detecting Patterns in News Media Content
Detecting Patterns in News Media ContentDetecting Patterns in News Media Content
Detecting Patterns in News Media Content
 
Save Al Aqsa & Al Quds
Save Al Aqsa & Al QudsSave Al Aqsa & Al Quds
Save Al Aqsa & Al Quds
 
The Analysis on the Translation of The Bone's Setter Using Google Machine
The Analysis on the Translation of The Bone's Setter Using Google MachineThe Analysis on the Translation of The Bone's Setter Using Google Machine
The Analysis on the Translation of The Bone's Setter Using Google Machine
 
Word embeddings for social goods
Word embeddings for social goodsWord embeddings for social goods
Word embeddings for social goods
 
Translation in media
Translation in mediaTranslation in media
Translation in media
 
"Translating loaded language in the EU: Political Discourse Analysis meets Ne...
"Translating loaded language in the EU: Political Discourse Analysis meets Ne..."Translating loaded language in the EU: Political Discourse Analysis meets Ne...
"Translating loaded language in the EU: Political Discourse Analysis meets Ne...
 
Semantic Analysis and Concept-based Translation for Multilingual Information ...
Semantic Analysis and Concept-based Translation for Multilingual Information ...Semantic Analysis and Concept-based Translation for Multilingual Information ...
Semantic Analysis and Concept-based Translation for Multilingual Information ...
 
Research Project Daniel Rangel Sala
Research Project Daniel Rangel SalaResearch Project Daniel Rangel Sala
Research Project Daniel Rangel Sala
 
An article on applying theme and rheme analysis in translation
An article on applying theme and rheme analysis in translationAn article on applying theme and rheme analysis in translation
An article on applying theme and rheme analysis in translation
 
translation and interpretation
translation and interpretationtranslation and interpretation
translation and interpretation
 
An Analysis of Translation Procedures Of The Terms Used in English Version o...
An Analysis of Translation Procedures Of The Terms Used  in English Version o...An Analysis of Translation Procedures Of The Terms Used  in English Version o...
An Analysis of Translation Procedures Of The Terms Used in English Version o...
 
Analysis About My Thesis
Analysis About My ThesisAnalysis About My Thesis
Analysis About My Thesis
 
C.nord before translating
C.nord before translatingC.nord before translating
C.nord before translating
 
word embeddings and applications to machine translation and sentiment analysis
word embeddings and applications to machine translation and sentiment analysisword embeddings and applications to machine translation and sentiment analysis
word embeddings and applications to machine translation and sentiment analysis
 
Aspect Level Sentiment Analysis for Arabic Language
Aspect Level Sentiment Analysis for Arabic LanguageAspect Level Sentiment Analysis for Arabic Language
Aspect Level Sentiment Analysis for Arabic Language
 
‘TRANSLATION ANALYSIS OF A FAREWELL TO ARMS WRITTEN BY ERNEST HEMINGWAY, TRAN...
‘TRANSLATION ANALYSIS OF A FAREWELL TO ARMS WRITTEN BY ERNEST HEMINGWAY, TRAN...‘TRANSLATION ANALYSIS OF A FAREWELL TO ARMS WRITTEN BY ERNEST HEMINGWAY, TRAN...
‘TRANSLATION ANALYSIS OF A FAREWELL TO ARMS WRITTEN BY ERNEST HEMINGWAY, TRAN...
 

More from Hamideh Iraj

Understanding Students' Engagement with Personalised Feedback Messages
Understanding Students' Engagement with Personalised Feedback MessagesUnderstanding Students' Engagement with Personalised Feedback Messages
Understanding Students' Engagement with Personalised Feedback MessagesHamideh Iraj
 
Internet magazines practical tips for improving website traffic
Internet magazines  practical tips for improving website trafficInternet magazines  practical tips for improving website traffic
Internet magazines practical tips for improving website trafficHamideh Iraj
 
The alignment of e commerce strategies with corporate strategy a case study
The alignment of e commerce strategies with corporate strategy a case studyThe alignment of e commerce strategies with corporate strategy a case study
The alignment of e commerce strategies with corporate strategy a case studyHamideh Iraj
 
The story of learning in university an introduction to connectivism
The story of learning in university an introduction to connectivismThe story of learning in university an introduction to connectivism
The story of learning in university an introduction to connectivismHamideh Iraj
 
Persian presentation risk management in it projects
Persian presentation  risk management in it projectsPersian presentation  risk management in it projects
Persian presentation risk management in it projectsHamideh Iraj
 
Persian presentation causal comparative research method
Persian presentation causal comparative research methodPersian presentation causal comparative research method
Persian presentation causal comparative research methodHamideh Iraj
 
Persian Document ITBSC
Persian Document   ITBSCPersian Document   ITBSC
Persian Document ITBSCHamideh Iraj
 
Persian presentation applying knowledge based education to reach knowledge ...
Persian presentation   applying knowledge based education to reach knowledge ...Persian presentation   applying knowledge based education to reach knowledge ...
Persian presentation applying knowledge based education to reach knowledge ...Hamideh Iraj
 
Persian presentation the dance of change
Persian presentation   the dance of changePersian presentation   the dance of change
Persian presentation the dance of changeHamideh Iraj
 
Membean word roots
Membean word rootsMembean word roots
Membean word rootsHamideh Iraj
 
Persian presentation understanding the roi of change management
Persian presentation understanding the roi of change management Persian presentation understanding the roi of change management
Persian presentation understanding the roi of change management Hamideh Iraj
 
Persian document maintenance and repair in cement industry
Persian document   maintenance and repair in cement industryPersian document   maintenance and repair in cement industry
Persian document maintenance and repair in cement industryHamideh Iraj
 
Persian notes burrel and morgan classification
Persian notes   burrel and morgan classificationPersian notes   burrel and morgan classification
Persian notes burrel and morgan classificationHamideh Iraj
 
Persian notes elm chist
Persian notes  elm chistPersian notes  elm chist
Persian notes elm chistHamideh Iraj
 
Persian notes four paradigms of information systems development
Persian notes  four paradigms of information systems developmentPersian notes  four paradigms of information systems development
Persian notes four paradigms of information systems developmentHamideh Iraj
 
Persian presentation maintenance and repair in cement industry
Persian presentation   maintenance and repair in cement industryPersian presentation   maintenance and repair in cement industry
Persian presentation maintenance and repair in cement industryHamideh Iraj
 
Servqual Theory - persian
Servqual Theory - persianServqual Theory - persian
Servqual Theory - persianHamideh Iraj
 
Organizational Learning - Persian
Organizational Learning - PersianOrganizational Learning - Persian
Organizational Learning - PersianHamideh Iraj
 
Expectation confirmation Theory - persian
Expectation confirmation Theory - persianExpectation confirmation Theory - persian
Expectation confirmation Theory - persianHamideh Iraj
 
Evaluation theories conclusion - English
Evaluation theories conclusion - EnglishEvaluation theories conclusion - English
Evaluation theories conclusion - EnglishHamideh Iraj
 

More from Hamideh Iraj (20)

Understanding Students' Engagement with Personalised Feedback Messages
Understanding Students' Engagement with Personalised Feedback MessagesUnderstanding Students' Engagement with Personalised Feedback Messages
Understanding Students' Engagement with Personalised Feedback Messages
 
Internet magazines practical tips for improving website traffic
Internet magazines  practical tips for improving website trafficInternet magazines  practical tips for improving website traffic
Internet magazines practical tips for improving website traffic
 
The alignment of e commerce strategies with corporate strategy a case study
The alignment of e commerce strategies with corporate strategy a case studyThe alignment of e commerce strategies with corporate strategy a case study
The alignment of e commerce strategies with corporate strategy a case study
 
The story of learning in university an introduction to connectivism
The story of learning in university an introduction to connectivismThe story of learning in university an introduction to connectivism
The story of learning in university an introduction to connectivism
 
Persian presentation risk management in it projects
Persian presentation  risk management in it projectsPersian presentation  risk management in it projects
Persian presentation risk management in it projects
 
Persian presentation causal comparative research method
Persian presentation causal comparative research methodPersian presentation causal comparative research method
Persian presentation causal comparative research method
 
Persian Document ITBSC
Persian Document   ITBSCPersian Document   ITBSC
Persian Document ITBSC
 
Persian presentation applying knowledge based education to reach knowledge ...
Persian presentation   applying knowledge based education to reach knowledge ...Persian presentation   applying knowledge based education to reach knowledge ...
Persian presentation applying knowledge based education to reach knowledge ...
 
Persian presentation the dance of change
Persian presentation   the dance of changePersian presentation   the dance of change
Persian presentation the dance of change
 
Membean word roots
Membean word rootsMembean word roots
Membean word roots
 
Persian presentation understanding the roi of change management
Persian presentation understanding the roi of change management Persian presentation understanding the roi of change management
Persian presentation understanding the roi of change management
 
Persian document maintenance and repair in cement industry
Persian document   maintenance and repair in cement industryPersian document   maintenance and repair in cement industry
Persian document maintenance and repair in cement industry
 
Persian notes burrel and morgan classification
Persian notes   burrel and morgan classificationPersian notes   burrel and morgan classification
Persian notes burrel and morgan classification
 
Persian notes elm chist
Persian notes  elm chistPersian notes  elm chist
Persian notes elm chist
 
Persian notes four paradigms of information systems development
Persian notes  four paradigms of information systems developmentPersian notes  four paradigms of information systems development
Persian notes four paradigms of information systems development
 
Persian presentation maintenance and repair in cement industry
Persian presentation   maintenance and repair in cement industryPersian presentation   maintenance and repair in cement industry
Persian presentation maintenance and repair in cement industry
 
Servqual Theory - persian
Servqual Theory - persianServqual Theory - persian
Servqual Theory - persian
 
Organizational Learning - Persian
Organizational Learning - PersianOrganizational Learning - Persian
Organizational Learning - Persian
 
Expectation confirmation Theory - persian
Expectation confirmation Theory - persianExpectation confirmation Theory - persian
Expectation confirmation Theory - persian
 
Evaluation theories conclusion - English
Evaluation theories conclusion - EnglishEvaluation theories conclusion - English
Evaluation theories conclusion - English
 

Transactional analysis in management

  • 1. ‫تحلیل رفتار متقابل‬ ‫در مدیریت‬ ‫حمیده ایرج‬ ‫راضیه موسوی‬
  • 2. ‫تحلیل رفتار متقابل چیست؟‬ ‫‪Transactional Analysis‬‬ ‫نظریه ایست در مورد شخصیت و روش منظمی‬ ‫است برای روان درمانی به منظور‬ ‫رشد و تغییرات شخصی‬
  • 4. ‫الگوی حال ت نفسانی‬ ‫‪Ego States‬‬ ‫والد‬ ‫بالغ‬ ‫کودک‬
  • 5. ‫والد‬ ‫منتقد- معتقد به خیلی از باید و نبایدها‬ ‫آرامش بخش- مواظبت کردن از دیگران رابه‬ ‫عهده دارد- حس همدردی‬ ‫والد کنترل کننده‬ ‫والد تغذیه کننده‬
  • 6. ‫بالغ‬ ‫عینی – منطقی- متمایل به حل مساله‬‫بر احساسات تمرکز ندارد- تصمیمات این‬ ‫.زمانی این مکانی می گیرد‬ ‫چه گزینه هایی وجود دارد؟‬ ‫این کار چه نتایجی در بر دارد؟‬ ‫.می توانیم به توافق دو جانبه برسیم‬ ‫بالغ‬
  • 7. ‫کودک‬ ‫هرچی شما بفرمایید قربان‬ ‫.متاسفم سعی میکنم بیشتر تلش کنم‬ ‫ما بدون شما چکارکنیم؟‬ ‫رفتار متغیر برای راضی کردن والد- مطیع‬ ‫فریب کار- پاچه خوار‬ ‫بازیگوش- خل ق و کنجکاو- دوست داشتنی‬ ‫کودک مطیع‬ ‫کودک طبیعی‬ ‫.اون منو دیوونه کرده‬ ‫اقای اسمیت اجازه بدید میزتونو‬ ‫.براتون تمیز کنم‬ ‫!!!چه میکنه این بازیکن‬
  • 8. ‫روابط متقابل مکمل‬ ‫هوای خوبیه برای گشت و گذار.‬ ‫جون میده برای تعطیل کردن‬ ‫کل!س!!!‬ ‫‪P‬‬ ‫‪P‬‬ ‫‪A‬‬ ‫‪A‬‬ ‫‪C‬‬ ‫‪C‬‬ ‫پاسخ مورد نظر‬ ‫بدون تضاد‬
  • 9. ‫روابط متقابل متقاطع‬ ‫‪A‬‬ ‫داری چه کار میکنی؟‬ ‫‪P‬‬ ‫‪P‬‬ ‫‪A‬‬ ‫.به تو ربطی نداره‬ ‫‪C‬‬ ‫ایجاد تضاد‬ ‫قطع رابطه‬ ‫احساسهای بد‬ ‫‪C‬‬
  • 10. ‫روابط متقابل همراه با پیامهای نهانی‬ ‫‪P‬‬ ‫‪P‬‬ ‫‪A‬‬ ‫‪A‬‬ ‫‪C‬‬ ‫‪C‬‬ ‫سطح اجتماعی‬ ‫سطح روانشناختی‬