Trans American Customs & Logistics provides origin to door international and domestics logistics services that reduce time, cost and risk for our clients.

1. Tel: 800-333-0465 • www.talogistics.us • Fax: 716-896-7985

2. 800-333-0465 | www.talogistics.us

3. ABOUT US
Trans American Logistics (TAL) is a Single Source for domestic and worldwide logistics services.
The major services are Integrated U.S., Canada and Mexico Customs services, Nationwide Full
Truckload, Intermodal, Port Drayage, and Worldwide Ocean Transportation. TAL’s logistics solutions
are preferred by moderate size to Fortune 100 companies. TAL logistics solutions are“Client-Specific”,
designed and managed by TAL business units owning the requisite management expertise, industry
experience and legal authority.
Our Methodologies and Value Propositions are predicated on the mindset that TAL = Logical Logistics.
(Logical: based on facts, clear rational thought and sensible reasoning).
TAL is able to deliver superior Value Propositions as compared to traditional providers. TAL backs all
services with a TOTAL PERFORMANCE GUARANTEE, which (to our knowledge) no other logistics provider
offers. The GUARANTEE is not a marketing tool but a key tenet of business philosophy that actually
raises the TAL performance bar to create superior Value Propositions for TAL Clients.
TAL has evolved over the past 30 years from an in-house Customs department of a large U.S. food
processor into a domestic and worldwide logistics resource.
TAL’s U.S. Customs business unit now ranks in the top 20 of 3,000+
U.S. Customs brokers. TAL continually advances productivity,
technology, innovative processes and“out of the box”thinking.
TRANS AMERICAN LOGISTICS
TAL™
“TAL’s Value Propositions maintain and win business from
Clients who share the TAL business philosophy.”

4. 800-333-0465 | www.talogistics.us

5. TAL = LOGICAL LOGISTICS
TAL only has Clients
Webster's dictionary defines a customer as“one who purchases a commodity or service”and
a Client as“one who is under the protection of another.” TheTAL culture develops long term
relationships with Clients by delivering superiorValue Propositions. TAL Personal Account
Managers (PAM) and their Dedicated Client ServiceTeams keep up to date with ongoing
compliance changes and ever increasing industry challenges while protecting both our
Client and their cargo.
TALClientSpecificSolutionsandValuePropositions
TAL solutions are“Client Specific”; and offer a unique suite of integrated services tailored to
each Client’s business needs. Our specialized business models and strict management control
provide a superior advantage to our Clients.
TAL Dedicated Client Service Team (DCST)
All Clients have 24/7 access to their DCST who is responsible for all service needs. TheTeam is
lead by a Personal Account Manager with requisite business unit expertise and Client industry
experience (if Customs services are used, the PAM is always a licensed Customs Broker)…
the DCST can be an extension of the Client’s own staff.
continued on following page TRANS AMERICAN LOGISTICS
TAL™
“The TAL goal is to provide a superior Value Proposition
as compared to traditional logistics providers.”

6. 800-333-0465 | www.talogistics.us

7. TAL = LOGICAL LOGISTICS
TAL Total Performance Guarantee
AllTAL services are guaranteed. Anytime aTAL Client scores a service experience below a“5”(less than
expected), the Client can score it from 0-4 (5 is expected). The score determines a percentage that will
be credited against the respective invoice. This guarantee requires the service incident be reported to
TAL verbally (immediately 24/7) and in writing within 24 hours of the incident. The GUARANTEE is not
a marketing tool but a key tenet of business philosophy that actually raises theTAL performance bar to
create superiorValue Propositions forTAL Clients.
24/710MinuteServiceGUARANTEE
A live person with the required experience is available 24/7/365 to obtain urgent information or to
issue special instructions. If TAL does not fulfill this promise within 10 minutesTAL will credit the
Client‘s account in the amount of $500. This guarantee requires the service incident to be reported
toTAL in writing within 24 hours.
DemurrageProtectionGUARANTEE
Based on a pre-set service protocol,TAL accepts responsibility
for all demurrage charges.
TRANS AMERICAN LOGISTICS
TAL™
PERFORMANCE SCORE 4 3 2 1 0
INVOICE CREDIT 20% 40% 60% 80% 100%

8. 800-333-0465 | www.talogistics.us

9. TRANS AMERICAN LOGISTICS
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WHAT TAL DOES
As a SINGLE SOURCE for Integrated Logistics servicesTAL meets and exceeds Client requirements
and industry standards. TheTAL business units harness real synergies and leverage combined volume
transactions that translate to real advantages not available from standalone providers.
CUSTOMS Services
TAL CUSTOMS business unit provides an exclusive integrated (3 country) U.S., Canada and Mexico
Customs System managed by a PAM who is a licensed Customs Broker with a DCST. The PAM has
Client specific industry experience. TAL’s Clients enjoy a superior relationship with Customs Agencies
due to the fact that onlyTAL licensed Customs Brokers are authorized to communicate directly with
Customs. TheTAL Customs business units maintain the very highest industry compliance not only
with Customs but all other government agencies that regulate the Client’s products.
continued on following page

10. 800-333-0465 | www.talogistics.us

11. TRANS AMERICAN LOGISTICS
TAL™
WHAT TAL DOES
TRANSPORTATION & LOGISTICS
TALTruckload is a Freight Broker or Capacity Aggregator who partners with a national base of carriers
to ensure the best match with carrier capacity to Client requirements. As an AggregatorTAL offers the
flexibility of matching market supply and demand to Clients needs, providing an optimizedValue
Proposition for the Client. TAL utilizes a strict process to ensure carrier partners are of the highest quality
to protect the Client. TAL serves all nationwide points within and between the United States and Canada.
A common misconception exists that only when doing business with the asset based carrier can they
enjoy the best rates and reliable capacity. Of the 1.2 million carriers (trucking companies) in the U.S.,
93% have less than 20 (twenty) trucks. Truck freight rates are based on market demand and supply
not operating cost plus profit margin. The 93% trucking capacity has a very limited“view”of market
conditions as compared to a sophisticated Freight Aggregator.
TAL Intermodal provides a reliable, cost-effective, flexible alternative to truck transportation.
TAL optimizes individual lanes to ensure delivery solutions that reduce cost along with the carbon
footprint while maintaining the service that meets Client needs. TAL Intermodal serves all points
within and between the U.S. and Canada.
continued on following page

12. 800-333-0465 | www.talogistics.us

13. TRANS AMERICAN LOGISTICS
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WHAT TAL DOES
TRANSPORTATION & LOGISTICS continued
TAL Ocean provides a comprehensive and personalized global ocean import and export
Transportation service. TAL maintains solid partnerships with trusted worldwide ocean carriers
and agents, with reliable schedules. TAL’s agent network of 152 offices worldwide enables maximum
flexibility, innovative solutions, local expertise, and cost effective rates.
TAL Port Drayage is able to manage container movements from any port within the U.S. or Canada.
TAL partners with strategic drayers to service port management needs including local and regional
drayage, orTransloading.
TALTransload provides flexibility to manage ocean imports. Whether it’s taking advantage of
Heavy-Weight (highway overweight) ocean containers or improving inland transportation transit
times,TAL can optimize Client supply chains.

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15. TRANS AMERICAN LOGISTICS
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TAL EXCLUSIVE PRODUCTS & SERVICES
TAL E-BILL – Password-protected web access for electronic billing. TAL E-Bill allows Clients 24/7/365
access to invoices with support documents required for Customs recordkeeping compliance.
TAL EZ-EDI – Client access proprietary software which automatically converts hard copy documents
to EDI formats for transmission to Customs.
TAL E-CUSTOMSBROKERKIOSK – Clients utilizeTAL freestanding kiosks, located at or near border
crossings, inland truck terminals and Client sites to prepare and file E-Manifests and access live Client
Service personnel 24/7/365.The kiosks are approved by U.S. & Canada Customs. All communication
between the user (typically a truck driver) andTAL is video recorded.
TAL TRANSLINK™ –TAL’s primary content creation tool enables our Clients to create Client specific
documentation such as Purchase Orders, Commercial Invoices, Canada Customs Invoices, and Importer
Security Filings efficiently and effectively through our website.
TAL CLEARBORDER™– On line access toTAL ClearBorder™ web tool, carriers can easily confirm the
status of U.S. Customs and Border Protection's PAPS and Canada Customs' PARS shipments pre-arrival
(border) status. The FDA status (updates) will post automatically, i.e. May Proceed, Hold, Sample, etc.
TAL TRANSTRAK™ –TAL's proprietary shipment tracking system permits tracking from departure to
final delivery. Our system seamlessly integrates shipping, trucking, Customs clearance, FDA, EPA, and
additional logistics provider information into a single portal. Client -specific 24/7/365 online tracking and
an unparalleled ability to carry out transactions from anywhere - at any time on at theTAL website
TAL EZ-REPORTWRITER – Clients enjoy the flexibility to independently
query shipment data and generate customized reports through our
website. Shipment status is available in real time 24/7.

16. TRANS AMERICAN LOGISTICS
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GOVERNMENT AUTHORITIES & PROFESSIONAL AFFILIATIONS
AllTAL services have the requisite government licenses, authority, surety bonds to provide
Customs andTransportation services.TAL maintains the highest levels of regulatory compliance,
enforces strict security protocols and maintains overall absolute industry BEST PRACTICE.
Government Licenses and Authorities:
• U.S. Customs Brokerage
• Canada Customs Brokerage
• Federal Motor Carrier Safety Administration
• Federal Maritime Commission
Trade Security Certifications:
• Customs-Trade Partnership AgainstTerrorism
• Partners in Protection
Professional Affiliations:
• National Customs Brokers and Freight Forwarders of America
• Transportation Intermediaries Association
• Intermodal Association of North America
Tel: 800-333-0465 Fax: 716-896-7985 www.talogistics.us