This document discusses total quality services in libraries. It defines quality as meeting stated or implied needs to achieve customer satisfaction. The objectives of quality library services are to promote innovative services, ensure institutional survival, enhance perceived value, and influence high user satisfaction through continuous improvement. Some examples of quality library services mentioned are circulation, reference, current awareness, and OPAC services. The document emphasizes the importance of staff commitment to users, conducting user surveys, and improving services based on user demand and feedback to achieve total quality.