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TQM_Lecture_1_Slides. Total quality management
- 1. Introduction to TQM •TQM is a management approach focused on continuous improvement • Goal: Improve products, services, and processes • Everyone works together for customer satisfaction
- 2. Core Ideas ofTQM • Customer First • Continuous Improvement (Kaizen) • Everyone is involved
- 3. Importance of TQM •Better customer satisfaction • Fewer defects and errors • Lower costs and faster processes • Improved teamwork and communication
- 4. Key Elements ofTQM • Customer Focus • Leadership Commitment • Employee Involvement • Process Approach • Continuous Improvement • Fact-Based Decision Making • Supplier Partnership
- 5. 8 Principles ofTQM • Customer Focus • Leadership • Involvement of People • Process Approach • System Approach • Continual Improvement • Factual Decision-Making • Mutually Beneficial Supplier Relationships
- 6. Basic 7 QualityTools • Check Sheet • Histogram • Pareto Chart (80/20 Rule) • Fishbone Diagram • Control Chart • Scatter Diagram • Flowchart
- 7. Important Concepts • Kaizen– Daily small improvements • Benchmarking – Compare with best performers • PDCA Cycle • Six Sigma • ISO 9001 • 5S (Sort, Set, Shine, Standardize, Sustain)
- 8. Quality Gurus • W.Edwards Deming – 14 Principles • Joseph Juran – Juran Trilogy • Philip Crosby – Zero Defects • Kaoru Ishikawa – Fishbone Diagram, Quality Circles
- 9. Benefits of TQM •Higher customer satisfaction • Better employee morale • Lower cost due to fewer mistakes • Higher efficiency and profitability
- 10. Challenges in TQM •Cultural change required • Needs long-term commitment • Employee resistance • Continuous process – not a quick fix